|By Michael Bushong||
|February 5, 2014 09:00 AM EST||
The biggest difference between high-performance teams and more average teams is that the high-performance group actually acts like a team.
That statement is so obvious, I am going to let it stand on its own.
If you look at most groups, they tend to act less like teams and more like loose affiliations of individuals that are connected through a common manager. The manager is an orchestrator, maybe even a facilitator at times, but that doesn’t mean the group is really a team. Rather, they are individual contributors that are linked by a common task management protocol.
Too many people make the mistake of thinking that teams are natural byproducts of a reporting structure. We should be clear: a reporting structure is useful for defining lines of communication and determining who is responsible for the administrative tasks of people management (expense reports, PTO requests, reviews, and so on). But a reporting structure has nothing at all to do with forming a team. Think of reporting structure more as a necessary evil because of the HR systems that we use.
Real teams are formed around a common purpose, not a common manager. A group of people all committed to a single end goal is a team. Who they report to is irrelevant; it’s the objective or the mission that defines the team. This is why open source projects can be effective. Even when people report into entirely different corporate entities, they are capable of working together to deliver a common objective. That is teamwork.
But what separates the good teams from the bad teams?
The best teams work in concert to accomplish something. They work in concert. This is different from the way many “teams” operate (quotes used for emphasis). Think about how a typical team works. There is some team lead who works to break the objective down into a set of tasks. These tasks are then farmed out to the team members based on their skill set or interest or seniority or whatever. The hope is that by pushing the individual activities out, people can execute against their parts in parallel, effectively speeding up the project.
The subtle point here is that the first thing the leader does is break the objective down into parts so that the team can go off and act independently. This isn’t teamwork; this is a hub-and-spoke management model. In fact, for many teams, the only time they come together as an actual team is on weekly staff or project calls designed to solicit status from each of the isolated individuals.
How do you know this isn’t teamwork? How many of us has been on one of these status calls, bored to tears because 97% of the discussion is irrelevant to us? We hate listening to people give status because we don’t actually care that much about what they are doing. It doesn’t impact us, so we find the detail irrelevant at best and absolutely maddening at worse. When someone takes time to get into the details of what they are doing, we think they are either grandstanding or rat-holing. If you ever have felt these things, you know you are not part of a team.
Real teams work together. They are engaged not just in their tasks but also more broadly in the initiative as a whole. They talk. They brainstorm. They strategize. They celebrate each other’s success. They share in each other’s setbacks. The real measure of a team is how well they collaborate.
Collaboration hinges on the free exchange of ideas. And there is no greater killer of collaboration than judgment.
Whenever people work in a group setting, they are taking on risk. The challenge of teams is that your performance is public. It is difficult to hide when everything you do is out in the open. When you perform well, it is exhilarating because everyone sees it. But when you fall short, it is terrifying because everyone sees it. And if those failures carry with them too much judgment, the person will naturally pull back until they are an individual working alongside a team.
When you give critical feedback, it is important to be specific and honest. But it is equally important to withhold judgment. You want to comment on the performance without judging the individual. You want to talk about actions, but refrain from commenting on character. When someone falls short – even if it is more frequent than it ought to be – you want to talk about the performance and not the individual. Someone might not be prepared, but that does not necessarily indicate laziness or lack of dedication. An individual might offer up a poorly thought out idea, but that does not mean the person is inferior or incapable. Talk about the idea, not the person. By keeping the discussion about the performance, you can have a very candid conversation without assailing the individual.
This is important because when people feel attacked, they either fight back or fall back. In the case where they fight back, the ensuing discussion is emotional. Neither side will be able to land points. There is nothing productive about this kind of exchange. If the person falls back, you run the risk of them withdrawing over time to the point where they don’t offer up thoughts or effort at allt. If this happens, you revert from team to collection of individuals.
As a leader, people will key off of your response. How do you treat your team’s setbacks? Do you offer up feedback along with a healthy side serving of judgment? Or do you comment on the performance and leave the individual out of it?
The answer might not be as clear as you think. It is difficult to self-diagnose because we frequently carry judgment not in our words but in our tone or facial expressions. If you are thinking it, people will be reading it, regardless of whether the words ever actually come out of your mouth.
There are ways to see how you are doing. If you ask your team about the status of something that is late, do you get a 15-second response or a 2-minute response? If the person you are querying gives you a lengthy description of everything they have done over the past week, she is justifying the lateness. That justification is because she is afraid of being judged. If this is a typical response, you might not be fostering the kind of judgment-free environment that you think. If instead, she gives a short answer about the status (“I haven’t finished yet, but I expect to finish by tomorrow.”), you are creating a safe space to talk freely.
When people can talk openly without fear of being judged, they naturally become more generous in sharing their thoughts. This makes collaboration easier. And ultimately this transforms groups of individuals into teams.
[Today's fun fact: Owls are one of the only birds who can see the color blue. Yeah, I don't know what the other ones are either. Our PR firm only gave me half of the fact apparently.]
The post Creating high-performance teams: Get rid of judgment appeared first on Plexxi.
SYS-CON Events announced today that ReadyTalk, a leading provider of online conferencing and webinar services, has been named Vendor Presentation Sponsor at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. ReadyTalk delivers audio and web conferencing services that inspire collaboration and enable the Future of Work for today’s increasingly digital and mobile workforce. By combining intuitive, innovative technology with unmatched customer service, ReadyTalk provides a seamless collaboration experience for ...
Sep. 30, 2016 03:45 AM EDT Reads: 3,064
If you’re responsible for an application that depends on the data or functionality of various IoT endpoints – either sensors or devices – your brand reputation depends on the security, reliability, and compliance of its many integrated parts. If your application fails to deliver the expected business results, your customers and partners won't care if that failure stems from the code you developed or from a component that you integrated. What can you do to ensure that the endpoints work as expected and enhance your brand?
Sep. 30, 2016 03:15 AM EDT Reads: 1,747
There is growing need for data-driven applications and the need for digital platforms to build these apps. In his session at 19th Cloud Expo, Muddu Sudhakar, VP and GM of Security & IoT at Splunk, will cover different PaaS solutions and Big Data platforms that are available to build applications. In addition, AI and machine learning are creating new requirements that developers need in the building of next-gen apps. The next-generation digital platforms have some of the past platform needs and many new requirements. He will provide reference architectures for next-gen platforms and sample ...
Sep. 30, 2016 03:00 AM EDT Reads: 1,933
SYS-CON Events announced today that Numerex Corp, a leading provider of managed enterprise solutions enabling the Internet of Things (IoT), will exhibit at the 19th International Cloud Expo | @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Numerex Corp. (NASDAQ:NMRX) is a leading provider of managed enterprise solutions enabling the Internet of Things (IoT). The Company's solutions produce new revenue streams or create operating efficiencies for its customers. Numerex provides its technology and services through its integrated...
Sep. 30, 2016 02:00 AM EDT Reads: 2,080
DevOps and microservices are permeating software engineering teams broadly, whether these teams are in pure software shops but happen to run a business, such Uber and Airbnb, or in companies that rely heavily on software to run more traditional business, such as financial firms or high-end manufacturers. Microservices and DevOps have created software development and therefore business speed and agility benefits, but they have also created problems; specifically, they have created software security issues.
Sep. 30, 2016 02:00 AM EDT Reads: 1,384
To leverage Continuous Delivery, enterprises must consider impacts that span functional silos, as well as applications that touch older, slower moving components. Managing the many dependencies can cause slowdowns. See how to achieve continuous delivery in the enterprise.
Sep. 30, 2016 01:45 AM EDT Reads: 2,191
SYS-CON Events announced today that Tintri Inc., a leading producer of VM-aware storage (VAS) for virtualization and cloud environments, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Tintri VM-aware storage is the simplest for virtualized applications and cloud. Organizations including GE, Toyota, United Healthcare, NASA and 6 of the Fortune 15 have said “No to LUNs.” With Tintri they manage only virtual machines, in a fraction of the footprint and at far lower cost than conventional sto...
Sep. 30, 2016 01:15 AM EDT Reads: 2,967
In his general session at 18th Cloud Expo, Lee Atchison, Principal Cloud Architect and Advocate at New Relic, discussed cloud as a ‘better data center’ and how it adds new capacity (faster) and improves application availability (redundancy). The cloud is a ‘Dynamic Tool for Dynamic Apps’ and resource allocation is an integral part of your application architecture, so use only the resources you need and allocate /de-allocate resources on the fly.
Sep. 30, 2016 12:45 AM EDT Reads: 2,982
"My role is working with customers, helping them go through this digital transformation. I spend a lot of time talking to banks, big industries, manufacturers working through how they are integrating and transforming their IT platforms and moving them forward," explained William Morrish, General Manager Product Sales at Interoute, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Sep. 29, 2016 10:30 PM EDT Reads: 4,061
More and more companies are looking to microservices as an architectural pattern for breaking apart applications into more manageable pieces so that agile teams can deliver new features quicker and more effectively. What this pattern has done more than anything to date is spark organizational transformations, setting the foundation for future application development. In practice, however, there are a number of considerations to make that go beyond simply “build, ship, and run,” which changes how developers and operators work together to streamline cohesive systems.
Sep. 29, 2016 10:15 PM EDT Reads: 2,807
Kubernetes is a new and revolutionary open-sourced system for managing containers across multiple hosts in a cluster. Ansible is a simple IT automation tool for just about any requirement for reproducible environments. In his session at @DevOpsSummit at 18th Cloud Expo, Patrick Galbraith, a principal engineer at HPE, discussed how to build a fully functional Kubernetes cluster on a number of virtual machines or bare-metal hosts. Also included will be a brief demonstration of running a Galera MySQL cluster as a Kubernetes application.
Sep. 29, 2016 09:45 PM EDT Reads: 3,149
All clouds are not equal. To succeed in a DevOps context, organizations should plan to develop/deploy apps across a choice of on-premise and public clouds simultaneously depending on the business needs. This is where the concept of the Lean Cloud comes in - resting on the idea that you often need to relocate your app modules over their life cycles for both innovation and operational efficiency in the cloud. In his session at @DevOpsSummit at19th Cloud Expo, Valentin (Val) Bercovici, CTO of SolidFire, will discuss how to leverage this concept to seize on the creativity and business agility t...
Sep. 29, 2016 06:00 PM EDT Reads: 1,548
SYS-CON Events announced today that eCube Systems, a leading provider of middleware modernization, integration, and management solutions, will exhibit at @DevOpsSummit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. eCube Systems offers a family of middleware evolution products and services that maximize return on technology investment by leveraging existing technical equity to meet evolving business needs. Fortune 1000 companies and government agencies turn to eCube Systems to reduce risk, extend ROI, and...
Sep. 29, 2016 05:15 PM EDT Reads: 1,589
SYS-CON Events announced today that Commvault, a global leader in enterprise data protection and information management, has been named “Bronze Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Commvault is a leading provider of data protection and information management solutions, helping companies worldwide activate their data to drive more value and business insight and to transform modern data environments. With solutions and services delivered directly and through a worldwide network ...
Sep. 29, 2016 05:15 PM EDT Reads: 2,865
SYS-CON Events has announced today that Roger Strukhoff has been named conference chair of Cloud Expo and @ThingsExpo 2016 Silicon Valley. The 19th Cloud Expo and 6th @ThingsExpo will take place on November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. "The Internet of Things brings trillions of dollars of opportunity to developers and enterprise IT, no matter how you measure it," stated Roger Strukhoff. "More importantly, it leverages the power of devices and the Internet to enable us all to improve the state of the world and lives of people."
Sep. 29, 2016 04:45 PM EDT Reads: 3,483
Whether they’re located in a public, private, or hybrid cloud environment, cloud technologies are constantly evolving. While the innovation is exciting, the end mission of delivering business value and rapidly producing incremental product features is paramount. In his session at @DevOpsSummit at 19th Cloud Expo, Kiran Chitturi, CTO Architect at Sungard AS, will discuss DevOps culture, its evolution of frameworks and technologies, and how it is achieving maturity. He will also cover various styles and stacks in DevOps with examples and live demos – on AWS using tools/techniques for continuou...
Sep. 29, 2016 04:30 PM EDT Reads: 1,975
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, which can process our conversational commands and orchestrate the outcomes we request across our perso...
Sep. 29, 2016 02:00 PM EDT Reads: 3,969
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settlement products to hedge funds and investment banks. After, he co-founded a revenue cycle management...
Sep. 29, 2016 02:00 PM EDT Reads: 3,640
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
Sep. 29, 2016 01:45 PM EDT Reads: 1,134
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterprises are using some form of XaaS – software, platform, and infrastructure as a service.
Sep. 29, 2016 01:30 PM EDT Reads: 4,469
SYS-CON Events announced today the Enterprise IoT Bootcamp, being held November 1-2, 2016, in conjunction with 19th Cloud Expo | @ThingsExpo at the Santa Clara Convention Center in Santa Clara, CA. Combined with real-world scenarios and use cases, the Enterprise IoT Bootcamp is not just based on presentations but with hands-on demos and detailed walkthroughs. We will introduce you to a variety of real world use cases prototyped using Arduino, Raspberry Pi, BeagleBone, Spark, and Intel Edison. You will get a thorough overview of enterprise cloud technologies such as AWS IoT, Azure IoT Suite, a...
Sep. 29, 2016 01:15 PM EDT Reads: 3,039
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices - computers, smartphones, tablets, and sensors - connected to the Internet by 2020. This number will conti...
Sep. 29, 2016 12:45 PM EDT Reads: 5,146
The many IoT deployments around the world are busy integrating smart devices and sensors into their enterprise IT infrastructures. Yet all of this technology – and there are an amazing number of choices – is of no use without the software to gather, communicate, and analyze the new data flows. Without software, there is no IT. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists will look at the protocols that communicate data and the emerging data analytics that bring its full value to the enterprise. The era of Big Data and "Little Big Data" has arri...
Sep. 29, 2016 12:30 PM EDT Reads: 1,762
“We're a global managed hosting provider. Our core customer set is a U.S.-based customer that is looking to go global,” explained Adam Rogers, Managing Director at ANEXIA, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Sep. 29, 2016 12:00 PM EDT Reads: 3,205
The Jevons Paradox suggests that when technological advances increase efficiency of a resource, it results in an overall increase in consumption. Writing on the increased use of coal as a result of technological improvements, 19th-century economist William Stanley Jevons found that these improvements led to the development of new ways to utilize coal. In his session at 19th Cloud Expo, Mark Thiele, Chief Strategy Officer for Apcera, will compare the Jevons Paradox to modern-day enterprise IT, examining how the Internet and the cloud has allowed for the democratization of IT, resulting in an i...
Sep. 29, 2016 11:00 AM EDT Reads: 2,428