Welcome!

DevOps Journal Authors: Elizabeth White, Lori MacVittie, Jason Bloomberg, Sematext Blog, Jackie Kahle

Related Topics: DevOps Journal, Java, .NET, Linux, Cloud Expo, Big Data Journal

DevOps Journal: Blog Feed Post

Quantifying the Value of DevOps

DevOps consists of tools, processes, and the cultural change to apply both across an organization

In my experience when you work in IT the executive team rarely focuses on your team until you experience a catastrophic failure - once you do you are the center of attention until services are back to normal. It is easy to ignore the background work that IT teams spend most of their days on just to keep everything running smoothly. In this post I will discuss how to quantify the value of DevOps to organizations. The notion of DevOps is simple: Developers working together with Operations to get things done faster in an automated and repeatable way. If the process is working the cycle looks like:

DevOps

DevOps consists of tools, processes, and the cultural change to apply both across an organization. In my experience in large companies this is usually driven from the top down, and in smaller companies this comes organically from the bottom up.

When I started in IT I worked as a NOC engineer for a datacenter. Most my days were spent helping colocation customers install or upgrade their servers. If one of our managed servers failed it was my responsibility to fix it as fast as possible. Other days were spent as a consultant helping companies manage their applications. This is when most web applications were simple with only two servers - a database and an app server:

monolithic_app

As I grew in my career I moved to the engineering side and worked developing very large web applications. The applications I worked on were much more complex then what I was used to in my datacenter days. It is not just the architecture and code that is more complex, but the operational overhead to manage such large infrastructure requires an evolved attitude and better tools.

distributed_app

When I built and deployed applications we had to build our servers from the ground up. In the age of the cloud you get to choose which problems you want to spend time solving. If you choose an Infrastructure as a service provider you own not only your application and data, but the middleware and operating system as well. If you pick a platform as a service you just have to support your application and data. The traditional on-premise option while giving you the most freedom, also carries the responsibility for managing the hardware, network, and power. Pick your battles wisely:

Screen Shot 2014-03-12 at 11.50.15 AM

As an application owner on a large team you find out quickly how well a team works together. In the pre-DevOps days the typical process to resolve an operational issues looked like this:

Screen Shot 2014-03-12 at 11.49.50 AM

  1. Support creates a ticket and assigns a relative priority
  2. Operations begins to investigate and blames developers
  3. Developer say its not possible as it works in development and bounces the ticket back to operations
  4. Operations team escalates the issue to management until operations and developers are working side by side to find the root cause
  5. Both argue that the issue isn't as severe as being stated so they reprioritize
  6. Management hears about the ticket and assigns it Severity or Priority 1
  7. Operations and Developers find the root cause together and fix the issue
  8. Support closes the ticket

Many times we wasted a lot of time investigating support tickets that weren't actually issues. We investigated them because we couldn't rely on the health checks and monitoring tools to determine if the issue was valid. Either the ticket couldn't be reproduced or the issues were with a third-party. Either way we had to invest the time required to figure it out. Never once did we calculate how much money the false positives cost the company in man-hours.

Screen Shot 2014-03-12 at 11.50.35 AM

With better application monitoring tools we are able to reduce the number of false positive and the wasted money the company spent.

How much revenue did the business lose?

noidea

I never once was able to articulate how much money our team saved the company by adding tools and improving processes. In the age of DevOps there are a lot of tools in the DevOps toolchain.

By adopting infrastructure automation with tools like Chef, Puppet, and Ansible you can treat your infrastructure as code so that it is automated, versioned, testable, and most importantly repeatable. The next time a server goes down it takes seconds to spin up an identical instance. How much time have you saved the company by having a consistent way to manage configuration changes?

By adopting deployment automation with tools like Jenkins, Fabric, and Capistrano you can confidently and consistently deploy applications across your environments. How much time have you saved the company by reducing build and deployment issues?

By adopting log automation using tools such as Logstash, Splunk, SumoLogic and Loggly you can aggregate and index all of your logs across every service. How much time have you saved the company by not having to manually find the machine causing the problem and retrieve the associated logs in a single click?

By adopting application performance management tools like AppDynamics you can easily get code level visibility into production problems and understand exactly what nodes are causing problems. How much time have you saved the company by adopting APM to decrease the mean time to resolution?

By adoption run book automation through tools like AppDynamics you can automate responses to common application problems and auto-scale up and down in the cloud. How much time have you saved the company by automatically fixing common application failures with out even clicking a button?

Understanding the value these tools and processes have on your organization is straightforward:

devops_tasks

DevOps = Automation & Collaboration = Time = Money

When applying DevOps across your organization the most valuable advice I can give is to automate everything and always plan to fail. A survey from RebelLabs/ZeroTurnaround shows that:

  1. DevOps teams spend more time improving things and less time fixing things
  2. DevOps teams recover from failures faster
  3. DevOps teams release apps more than twice as fast

How much does an outage cost in your company?

This post was inspired by a tech talk I have given in the past: https://speakerdeck.com/dustinwhittle/devops-pay-raise-devnexus

The post Quantifying the value of DevOps written by Dustin.Whittle appeared first on Application Performance Monitoring Blog from AppDynamics.

More Stories By Sandi Mappic

Sandi Mappic has a passion for making apps go faster. She works with AppDynamics around the clock to help customers resolve performance pain and master application performance management. (This is AppDynamics blog feed written by several different AppDynamics bloggers.)

@DevOpsSummit Stories
SYS-CON Events announced today Isomorphic Software, the global leader in high-end, web-based business applications, will exhibit at SYS-CON's DevOps Summit 2015 New York, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Isomorphic Software is the global leader in high-end, web-based business applications. We develop, market, and support the SmartClient & Smart GWT HTML5/Ajax platform, combining the productivity and performance of traditional desktop software with the simplicity and reach of the open web.
“We help people build clusters, in the classical sense of the cluster. We help people put a full stack on top of every single one of those machines. We do the full bare metal install," explained Greg Bruno, Vice President of Engineering and co-founder of StackIQ, in this SYS-CON.tv interview at 15th Cloud Expo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Media announced today that Aruna Ravichandran, VP of Marketing, Application Performance Management and DevOps at CA Technologies, has joined DevOps Journal’s authors. DevOps Journal is focused on this critical enterprise IT topic in the world of cloud computing. DevOps Journal brings valuable information to DevOps professionals who are transforming the way enterprise IT is done. Aruna's inaugural article "Four Essential Cultural Hacks for DevOps Newbies" discusses how to demonstrate the value of DevOps behaviors, tools and processes. She states: "DevOps is not only hot it's the approa...
The move in recent years to cloud computing services and architectures has added significant pace to the application development and deployment environment. When enterprise IT can spin up large computing instances in just minutes, developers can also design and deploy in small time frames that were unimaginable a few years ago. The consequent move toward lean, agile, and fast development leads to the need for the development and operations sides to work very closely together. Thus, DevOps becomes essential for any ambitious enterprise today.
"Our premise is Docker is not enough. That's not a bad thing - we actually love Docker. At ActiveState all our products are based on open source technology and Docker is an up-and-coming piece of open source technology," explained Bart Copeland, President & CEO of ActiveState Software, in this SYS-CON.tv interview at DevOps Summit at Cloud Expo®, held Nov 4-6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.

ARMONK, N.Y., Nov. 20, 2014 /PRNewswire/ --  IBM (NYSE: IBM) today announced that it is bringing a greater level of control, security and flexibility to cloud-based application development and delivery with a single-tenant version of Bluemix, IBM's platform-as-a-service. The new platform enables developers to build ap...

Leysin American School is an exclusive, private boarding school located in Leysin, Switzerland. Leysin selected an OpenStack-powered, private cloud as a service to manage multiple applications and provide development environments for students across the institution. Seeking to meet rigid data sovereignty and data integrity requirements while offering flexible, on-demand cloud resources to users, Leysin identified OpenStack as the clear choice to round out the school's cloud strategy. Additionally, the school sought a partner to provide OpenStack infrastructure deployment and operations expert...
Our expectations for buying all sorts of consumer goods has gone through a radical transformation we now take for granted. Why should we not expect this same level of service from IT businesses? We accept the status quo for how software delivery exists today but would reject it without hesitation if it were applied to pretty much any other online consumer experience. Take pizza delivery as an example. Fifteen years ago ordering a pizza meant trying to choose an item from a grease-stained menu somebody shoved under your door. You'd make a phone call and end up speaking to somebody who sounded ...
“DevOps is really about the business. The business is under pressure today, competitively in the marketplace to respond to the expectations of the customer. The business is driving IT and the problem is that IT isn't responding fast enough," explained Mark Levy, Senior Product Marketing Manager at Serena Software, in this SYS-CON.tv interview at DevOps Summit, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
“The year of the cloud – we have no idea when it's really happening but we think it's happening now. For those technology providers like Zentera that are helping enterprises move to the cloud - it's been fun to watch," noted Mike Loftus, VP Product Management and Marketing at Zentera Systems, in this SYS-CON.tv interview at Cloud Expo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Events announced today that Gridstore™, the leader in hyper-converged infrastructure purpose-built to optimize Microsoft workloads, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Gridstore™ is the leader in hyper-converged infrastructure purpose-built for Microsoft workloads and designed to accelerate applications in virtualized environments. Gridstore’s hyper-converged infrastructure is the industry’s first all flash version of HyperConverged Appliances that include both compute and storag...
"Application monitoring and intelligence can smooth the path in a DevOps environment. In a DevOps environment you see constant change. If you are trying to monitor things in a constantly changing environment, you're going to spend a lot of your job fixing your monitoring," explained Todd Rader, Solutions Architect at AppDynamics, in this SYS-CON.tv interview at DevOps Summit, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
AppDynamics, the application intelligence leader for software-defined businesses, announced the general availability of the AppDynamics Fall '14 Release. Serving the combined needs of IT and business teams across the enterprise, the latest release provides a comprehensive view across all aspects of digital performance in ultra large scale deployments. AppDynamics delivers Application Intelligence by building out advanced capabilities across the key areas of analytics, unified monitoring and DevOps. The Fall '14 Release of the AppDynamics Application Intelligence platform introduces: powe...
In addition, Tesora adds the popular enterprise distribution from Mirantis to the Tesora OpenStack Database Certification Program ensuring compatibility with both NoSQL and SQL database management systems on Trove and eliminating the headache of enterprises having to test integration on their own. "We're providing Mirantis customers with the most production-ready OpenStack Trove implementation, saving the work and time necessary to ensure compatibility," said Ken Rugg, CEO of Tesora. "Working with Mirantis, we are realizing the potential of different technologies coming together as part of ...
Docker containerization is gaining rapid popularity with Software-as-a-Service (SaaS) developers because of clear benefits such as simplified and continuous app delivery. Enterprise developers also want to leverage Docker for easy provisioning and efficient testing, but IT has unique needs that Docker does not solve out-of-the-box, such as security and access control, supporting heterogeneous infrastructure, apps and app stacks, backup and recovery, visibility and monitoring, and integration. However, if enterprise IT does not provide Docker, their developers will get Docker via public service...
“This win means a great deal to us because it is decided by the readers – the people who understand how use of our technology enables new insights that drive the business,” said Matt Davies, senior director, EMEA marketing, Splunk. “Splunk Enterprise enables organizations to improve service levels, reduce operations costs, mitigate security risks, enhance DevOps collaboration, create new product and service offerings and obtain deeper insight into customer behavior. Being named Best Business Application underlines the value Operational Intelligence delivers to our customers.”
"SOASTA built the concept of cloud testing in 2008. It's grown from rather meager beginnings to where now we are provisioning hundreds of thousands of servers on a daily basis on behalf of customers around the world to test their applications," explained Tom Lounibos, CEO of SOASTA, in this SYS-CON.tv interview at DevOps Summit, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
"We're providing Mirantis customers with the most production-ready OpenStack Trove implementation, saving the work and time necessary to ensure compatibility," said Ken Rugg, CEO of Tesora. "Working with Mirantis, we are realizing the potential of different technologies coming together as part of the OpenStack ecosystem, and giving enterprises the most complete and reliable OpenStack Trove available today." "We are seeing great interest in OpenStack as an enterprise private cloud platform, and database as a service with Trove is important to the project," said Boris Renski, chief marketing ...
SYS-CON Events announced today that Creative Business Solutions will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Creative Business Solutions is the top stocking authorized HP Renew Distributor in the U.S. Based out of Long Island, NY, Creative Business Solutions offers a one-stop shop for a diverse range of products including Proliant, Blade and Industry Standard Servers, Networking, Server Options and Care Packs. As a trusted supplier, CBS guarantees quality controlled stock levels thanks to an Auto...
“We are strong believers in the DevOps movement and our staff has been doing DevOps for large enterprise environments for a number of years. The solution that we build is intended to allow DevOps teams to do security at the speed of DevOps," explained Justin Lundy, Founder & CTO of Evident.io, in this SYS-CON.tv interview at DevOps Summit, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Media announced that Splunk, a provider of the leading software platform for real-time Operational Intelligence, has launched an ad campaign on Big Data Journal. Splunk software and cloud services enable organizations to search, monitor, analyze and visualize machine-generated big data coming from websites, applications, servers, networks, sensors and mobile devices. The ads focus on delivering ROI - how improved uptime delivered $6M in annual ROI, improving customer operations by mining large volumes of unstructured data, and how data tracking delivers uptime when it matters most.
"ElasticBox is an enterprise company that makes it very easy for developers and IT ops to collaborate to develop, build and deploy applications on any cloud - private, public or hybrid," stated Monish Sharma, VP of Customer Success at ElasticBox, in this SYS-CON.tv interview at DevOps Summit, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
"Blue Box has been around for 10-11 years, and last year we launched Blue Box Cloud. We like the term 'Private Cloud as a Service' because we think that embodies what we are launching as a product - it's a managed hosted private cloud," explained Giles Frith, Vice President of Customer Operations at Blue Box, in this SYS-CON.tv interview at DevOps Summit, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
The move in recent years to cloud computing services and architectures has added significant pace to the application development and deployment environment. When enterprise IT can spin up large computing instances in just minutes, developers can also design and deploy in small time frames that were unimaginable a few years ago. The consequent move toward lean, agile, and fast development leads to the need for the development and operations sides to work very closely together. Thus, DevOps becomes essential for any ambitious enterprise today. This Lunchtime Power Panel at DevOps Summit (http:/...
Joint products enable enterprises to protect their databases with Data Masking and provide controls over their environment with Enforced Version Control