Click here to close now.

Welcome!

DevOps Journal Authors: Ruxit Blog, AppDynamics Blog, Yeshim Deniz, Joe Angrisano, Alena Prokharchyk

Related Topics: DevOps Journal, Java, .NET, Linux, Cloud Expo, Big Data Journal

DevOps Journal: Blog Feed Post

Quantifying the Value of DevOps

DevOps consists of tools, processes, and the cultural change to apply both across an organization

In my experience when you work in IT the executive team rarely focuses on your team until you experience a catastrophic failure - once you do you are the center of attention until services are back to normal. It is easy to ignore the background work that IT teams spend most of their days on just to keep everything running smoothly. In this post I will discuss how to quantify the value of DevOps to organizations. The notion of DevOps is simple: Developers working together with Operations to get things done faster in an automated and repeatable way. If the process is working the cycle looks like:

DevOps

DevOps consists of tools, processes, and the cultural change to apply both across an organization. In my experience in large companies this is usually driven from the top down, and in smaller companies this comes organically from the bottom up.

When I started in IT I worked as a NOC engineer for a datacenter. Most my days were spent helping colocation customers install or upgrade their servers. If one of our managed servers failed it was my responsibility to fix it as fast as possible. Other days were spent as a consultant helping companies manage their applications. This is when most web applications were simple with only two servers - a database and an app server:

monolithic_app

As I grew in my career I moved to the engineering side and worked developing very large web applications. The applications I worked on were much more complex then what I was used to in my datacenter days. It is not just the architecture and code that is more complex, but the operational overhead to manage such large infrastructure requires an evolved attitude and better tools.

distributed_app

When I built and deployed applications we had to build our servers from the ground up. In the age of the cloud you get to choose which problems you want to spend time solving. If you choose an Infrastructure as a service provider you own not only your application and data, but the middleware and operating system as well. If you pick a platform as a service you just have to support your application and data. The traditional on-premise option while giving you the most freedom, also carries the responsibility for managing the hardware, network, and power. Pick your battles wisely:

Screen Shot 2014-03-12 at 11.50.15 AM

As an application owner on a large team you find out quickly how well a team works together. In the pre-DevOps days the typical process to resolve an operational issues looked like this:

Screen Shot 2014-03-12 at 11.49.50 AM

  1. Support creates a ticket and assigns a relative priority
  2. Operations begins to investigate and blames developers
  3. Developer say its not possible as it works in development and bounces the ticket back to operations
  4. Operations team escalates the issue to management until operations and developers are working side by side to find the root cause
  5. Both argue that the issue isn't as severe as being stated so they reprioritize
  6. Management hears about the ticket and assigns it Severity or Priority 1
  7. Operations and Developers find the root cause together and fix the issue
  8. Support closes the ticket

Many times we wasted a lot of time investigating support tickets that weren't actually issues. We investigated them because we couldn't rely on the health checks and monitoring tools to determine if the issue was valid. Either the ticket couldn't be reproduced or the issues were with a third-party. Either way we had to invest the time required to figure it out. Never once did we calculate how much money the false positives cost the company in man-hours.

Screen Shot 2014-03-12 at 11.50.35 AM

With better application monitoring tools we are able to reduce the number of false positive and the wasted money the company spent.

How much revenue did the business lose?

noidea

I never once was able to articulate how much money our team saved the company by adding tools and improving processes. In the age of DevOps there are a lot of tools in the DevOps toolchain.

By adopting infrastructure automation with tools like Chef, Puppet, and Ansible you can treat your infrastructure as code so that it is automated, versioned, testable, and most importantly repeatable. The next time a server goes down it takes seconds to spin up an identical instance. How much time have you saved the company by having a consistent way to manage configuration changes?

By adopting deployment automation with tools like Jenkins, Fabric, and Capistrano you can confidently and consistently deploy applications across your environments. How much time have you saved the company by reducing build and deployment issues?

By adopting log automation using tools such as Logstash, Splunk, SumoLogic and Loggly you can aggregate and index all of your logs across every service. How much time have you saved the company by not having to manually find the machine causing the problem and retrieve the associated logs in a single click?

By adopting application performance management tools like AppDynamics you can easily get code level visibility into production problems and understand exactly what nodes are causing problems. How much time have you saved the company by adopting APM to decrease the mean time to resolution?

By adoption run book automation through tools like AppDynamics you can automate responses to common application problems and auto-scale up and down in the cloud. How much time have you saved the company by automatically fixing common application failures with out even clicking a button?

Understanding the value these tools and processes have on your organization is straightforward:

devops_tasks

DevOps = Automation & Collaboration = Time = Money

When applying DevOps across your organization the most valuable advice I can give is to automate everything and always plan to fail. A survey from RebelLabs/ZeroTurnaround shows that:

  1. DevOps teams spend more time improving things and less time fixing things
  2. DevOps teams recover from failures faster
  3. DevOps teams release apps more than twice as fast

How much does an outage cost in your company?

This post was inspired by a tech talk I have given in the past: https://speakerdeck.com/dustinwhittle/devops-pay-raise-devnexus

The post Quantifying the value of DevOps written by Dustin.Whittle appeared first on Application Performance Monitoring Blog from AppDynamics.

More Stories By AppDynamics Blog

In high-production environments where release cycles are measured in hours or minutes — not days or weeks — there's little room for mistakes and no room for confusion. Everyone has to understand what's happening, in real time, and have the means to do whatever is necessary to keep applications up and running optimally.

DevOps is a high-stakes world, but done well, it delivers the agility and performance to significantly impact business competitiveness.

@DevOpsSummit Stories
ProfitBricks, the provider of painless cloud infrastructure IaaS, today released its SDK for Ruby, written against the company's new RESTful API. The new SDK joins ProfitBricks' previously announced support for the popular multi-cloud open-source Fog project. This new Ruby SDK, which exposes advanced functionality to take advantage of ProfitBricks' simplicity and productivity, aligns with ProfitBricks' mission to provide a painless way to automate infrastructure in the cloud. Ruby is a general-purpose programming language, characterized as dynamic, reflective and object-oriented. Designed t...
Chuck Piluso will present a study of cloud adoption trends and the power and flexibility of IBM Power and Pureflex cloud solutions. Speaker Bio: Prior to Data Storage Corporation (DSC), Mr. Piluso founded North American Telecommunication Corporation, a facilities-based Competitive Local Exchange Carrier licensed by the Public Service Commission in 10 states, serving as the company's chairman and president from 1997 to 2000. Between 1990 and 1997, Mr. Piluso served as chairman & founder of International Telecommunications Corporation, a facilities-based international carrier licensed by t...
Onset Technology, the creator of the OnPage App, is one of the local companies recognized as having enhanced the positive image of its organization through service to their customers and its community, while at the same time making the Waltham area a great place to live, work and play. Judit Sharon, Onset Technology CEO commented: "We are thankful for the recognition and very proud of our dedicated team and industry leading SaaS products. Knowing that Waltham is a globally recognized and highly competitive technology hub for the software industry, this award represents a significant achieve...
Modern Systems announced completion of a successful project with its new Rapid Program Modernization (eavRPMa"c) software. The eavRPMa"c technology architecturally transforms legacy applications, enabling faster feature development and reducing time-to-market for critical software updates. Working with Modern Systems, the University of California at Santa Barbara (UCSB) leveraged eavRPMa"c to transform its Student Information System from Software AG's Natural syntax to a modern application leveraging C# and SQL Server. The newly modernized system enabled UCSB to leverage agile development me...
The 17th International Cloud Expo has announced that its Call for Papers is open. 17th International Cloud Expo, to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, APM, APIs, Microservices, Security, Big Data, Internet of Things, DevOps and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal today!
ProfitBricks has launched its new DevOps Central and REST API, along with support for three multi-cloud libraries and a Python SDK. This, combined with its already existing SOAP API and its new RESTful API, moves ProfitBricks into a position to better serve the DevOps community and provide the ability to automate cloud infrastructure in a multi-cloud world. Following this momentum, ProfitBricks has also introduced several libraries that enable developers to use their favorite language to code against its RESTful and SOAP APIs. This development provides users with multi-cloud support and enha...
Containers and microservices have become topics of intense interest throughout the cloud developer and enterprise IT communities. Accordingly, attendees at the upcoming 16th Cloud Expo at the Javits Center in New York June 9-11 will find fresh new content in a new track called PaaS | Containers & Microservices Containers are not being considered for the first time by the cloud community, but a current era of re-consideration has pushed them to the top of the cloud agenda. With the launch of Docker's initial release in March of 2013, interest was revved up several notches. Then late last...
Chef and Canonical announced a partnership to integrate and distribute Chef with Ubuntu. Canonical is integrating the Chef automation platform with Canonical's Machine-As-A-Service (MAAS), enabling users to automate the provisioning, configuration and deployment of bare metal compute resources in the data center. Canonical is packaging Chef 12 server in upcoming distributions of its Ubuntu open source operating system and will provide commercial support for Chef within its user base.
In 2015, 4.9 billion connected "things" will be in use. By 2020, Gartner forecasts this amount to be 25 billion, a 410 percent increase in just five years. How will businesses handle this rapid growth of data? Hadoop will continue to improve its technology to meet business demands, by enabling businesses to access/analyze data in real time, when and where they need it. Cloudera's Chief Technologist, Eli Collins, will discuss how Big Data is keeping up with today's data demands and how in the future, data and analytics will be pervasive, embedded into every workflow, application and infra...
SYS-CON Media announced today that @ThingsExpo Blog launched with 7,788 original stories. @ThingsExpo Blog offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. @ThingsExpo Blog can be bookmarked. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago.
The world's leading Cloud event, Cloud Expo has launched Microservices Journal on the SYS-CON.com portal, featuring over 19,000 original articles, news stories, features, and blog entries. DevOps Journal is focused on this critical enterprise IT topic in the world of cloud computing. Microservices Journal offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. Follow new article posts on Twitter at @MicroservicesE
How do you securely enable access to your applications in AWS without exposing any attack surfaces? The answer is usually very complicated because application environments morph over time in response to growing requirements from your employee base, your partners and your customers. In his session at 16th Cloud Expo, Haseeb Budhani, CEO and Co-founder of Soha, will share five common approaches that DevOps teams follow to secure access to applications deployed in AWS, Azure, etc., and the friction and risks they impose on the business.
While DevOps most critically and famously fosters collaboration, communication, and integration through cultural change, culture is more of an output than an input. In order to actively drive cultural evolution, organizations must make substantial organizational and process changes, and adopt new technologies, to encourage a DevOps culture. Moderated by Andi Mann, panelists will discuss how to balance these three pillars of DevOps, where to focus attention (and resources), where organizations might slip up with the wrong focus, how to manage change and risk in all three areas, what is possibl...
Deploying and operating cloud technology is difficult and falls outside the core competencies of most organizations. As a result, many on-premises private cloud installations falter, casting doubt on private cloud as a solution in general. Yet private clouds come with a unique set of benefits that continue to drive widespread interest. There must be a better way. This session will give participants a clear roadmap of private cloud implementation challenges and offer actionable ideas for how to overcome them. They also will learn how private cloud as a service might work in their or...
SYS-CON Events announced today that the DevOps Institute has been named “Association Sponsor” of SYS-CON's DevOps Summit, which will take place on June 9–11, 2015, at the Javits Center in New York City, NY. The DevOps Institute provides enterprise level training and certification. Working with thought leaders from the DevOps community, the IT Service Management field and the IT training market, the DevOps Institute is setting the standard in quality for DevOps education and training.
SYS-CON Events announced today the IoT Bootcamp – Jumpstart Your IoT Strategy, being held June 9–10, 2015, in conjunction with 16th Cloud Expo and Internet of @ThingsExpo at the Javits Center in New York City. This is your chance to jumpstart your IoT strategy. Combined with real-world scenarios and use cases, the IoT Bootcamp is not just based on presentations but includes hands-on demos and walkthroughs. We will introduce you to a variety of Do-It-Yourself IoT platforms including Arduino, Raspberry Pi, BeagleBone, Spark and Intel Edison. You will also get an overview of cloud technologies s...
Buzzword alert: Microservices and IoT at a DevOps conference? What could possibly go wrong? Join this panel of experts as they peel away the buzz and discuss the important architectural principles behind implementing IoT solutions for the enterprise. As remote IoT devices and sensors become increasingly intelligent, they become part of our distributed cloud environment, and we must architect and code accordingly. At the very least, you’ll have no problem filling in your buzzword bingo cards.
SYS-CON Events announced today that Blue Box has been named “Bronze Sponsor” of SYS-CON's DevOps Summit New York, which will take place June 9-11, 2015, at the Javits Center in New York City, NY. Blue Box delivers Private Cloud as a Service (PCaaS) to a worldwide customer base. Built on a technology platform leveraging decades of operational expertise in cloud and distributed systems, Blue Box Cloud is a managed private cloud product available in both hosted and on-prem versions. Each Blue Box Cloud is run on dedicated hardware, powered by OpenStack and fully managed by our global team of inf...
SYS-CON Events announced today Sematext Group, Inc., a Brooklyn-based Performance Monitoring and Log Management solution provider, will exhibit at SYS-CON's DevOps Summit 2015 New York, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Sematext is a globally distributed organization that builds innovative Cloud and On Premises solutions for performance monitoring, alerting and anomaly detection (SPM), log management and analytics (Logsene), search analytics (SSA), and search enhancement. They also provide exceptional Search and Big Data consulting services a...
SYS-CON Events announced today Isomorphic Software, the global leader in high-end, web-based business applications, will exhibit at SYS-CON's DevOps Summit 2015 New York, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Isomorphic Software is the global leader in high-end, web-based business applications. We develop, market, and support the SmartClient & Smart GWT HTML5/Ajax platform, combining the productivity and performance of traditional desktop software with the simplicity and reach of the open web.
SOA Software has changed its name to Akana. With roots in Web Services and SOA Governance, Akana has established itself as a leader in API Management and is expanding into cloud integration as an alternative to the traditional heavyweight enterprise service bus (ESB). The company recently announced that it achieved more than 90% year-over-year growth. As Akana, the company now addresses the evolution and diversification of SOA, unifying security, management, and DevOps across SOA, APIs, microservices, and more.
SYS-CON Events announced today Arista Networks will exhibit at SYS-CON's DevOps Summit 2015 New York, which will take place June 9-11, 2015, at the Javits Center in New York City, NY. Arista Networks was founded to deliver software-driven cloud networking solutions for large data center and computing environments. Arista’s award-winning 10/40/100GbE switches redefine scalability, robustness, and price-performance, with over 3,000 customers and more than three million cloud networking ports deployed worldwide.
BlueBox bridge the chasm between development and infrastructure. Hosting providers are taking standardization and automation too far. For many app developers it does nothing but spawn mayhem and more work. They have to figure out how their creations live on a pre-fab infrastructure solution full of constraints. Operations-as-a-Service is what BlueBox does. BlueBox utilizes development tools such as OpenStack, EMC Razor, Opscode’s Chef and BlueBox's proprietary tools give the power to do the unorthodox things which most hosting providers shun.
SYS-CON Events announced today that Cisco, the worldwide leader in IT that transforms how people connect, communicate and collaborate, has been named “Gold Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Cisco makes amazing things happen by connecting the unconnected. Cisco has shaped the future of the Internet by becoming the worldwide leader in transforming how people connect, communicate and collaborate. Cisco and our partners are building the platform for the Internet of Everything by connecting the...
SYS-CON Events announced today that Liaison Technologies, a leading provider of data management and integration cloud services and solutions, has been named "Silver Sponsor" of SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York, NY. Liaison Technologies is a recognized market leader in providing cloud-enabled data integration and data management solutions to break down complex information barriers, enabling enterprises to make smarter decisions, faster.