|By AppDynamics Blog||
|March 20, 2014 09:00 AM EDT||
A survey from the Vanson Bourne market research agency (with CA) late in 2013 indicated that 39% of those surveyed had adopted some form of DevOps and 27% were planning to do so in the near future. Despite this being such a hot topic in the IT sector, and with a high level of take-up, the question we are still most commonly asked is: “Where do we start?”
Our answer is always that an organization’s current position must be baselined first. Having a baseline means you can build a business case, apply targets and goals to your projects and measure your success as you progress through your project with the ultimate goal being to report back to the board on how you used the money to save or make more money – and improved your teams’ satisfaction.
DevOps Metrics for Baselining and Measuring Success
There are hard, quantifiable technical and financial metrics we can track, such as:
- Number and frequency of software releases
- Volume of defects
- Time/cost per release
- Number and frequency of outages / performance issues
- Revenue/profit impact of outages / performance issues
- Number and cost of resources
It’s worth noting that one of the biggest inhibitors to success of DevOps and related tooling projects is people’s perceptions that they are at risk of losing their jobs as their work becomes automated. Often, particularly in areas like release and deployment management, we find that there are specific individuals who hold all the knowledge around a current process (they wrote all the scripts for example) and who are viewed as heroes when they are the only person who can fix an issue and often do it out of office hours and at short notice – but are, in fact, bottlenecks. These individuals are often highly talented, but feel secure in the indispensable role they have created for themselves. Though they will often be happier when freed up to do more creative and rewarding work, they are often fearful and this needs to be addressed.
Although cultural metrics are difficult to apply hard dollar value to, DevOps is about resolving conflict in the workplace, eliminating stress and avoiding burnout – and they are measurable. Happy people are more productive – their health is better, they have more ideas, work more effectively and will put in the extra mile. You can measure across a number of key cultural indicators around feelings about change, failure, going to work, what a typical day’s work entails, in addition to a number of cultural attributes such as:
- Cross-skilling, knowledge sharing and pairing between teams
- Working in a fluid but focussed manner
- Working in multidisciplinary teams
- Organizing teams around projects rather than skill-sets
- Constantly dancing on the edge of failure (in a good way)
- Position around business demand
- Extraneous lines of code
- Attitude to continuous improvement
- Obsession with metrics
- Technological experimentation
- Team autonomy
You can also look at a number of team features such as:
- Rewards and feelings of success
- Hierarchical and political obstacles and annoyances
- Inspiring and fostering creativity
DevOps is not a process or a tool – but there are a number of processes in the software development lifecycle (SDLC) that affect both traditional development and operations staff to greater or lesser degrees that need to be taken into consideration. All of these process components can be optimized, and all of them can then be improved upon further using appropriate software tooling. An ultimate goal of a typical DevOps project is often to attain true continuous delivery (CD) by linking these processes and tools together to allow fully tested, production-ready, committed code to proceed to live without impediment – we often refer to the software infrastructure piece of this as the DevOps toolchain. When baselining current state, it’s useful to measure these component processes and their relative maturity (taking into account use of existing tools and success of implementation). Typically, we look at:
- Requirements elicitation and management
- Agile development
- Release and deployment
- Unit testing
- User Acceptance Testing
- Quality Assurance
- Application Performance Monitoring
How to Influence Metrics
Once you’ve baselined your current position, it’s time to think about your desired future state. Your baselining exercise will probably have highlighted where the key bottlenecks are and areas on which to concentrate. Although we preach, “People, then Process, then Tools”, there are tools, in particular Application Performance Management that can help discover bottlenecks and issues upfront – although it’s imperative you have the right people then using and acting on this data and put the right processes in behind in terms of defect tracking, corrective development, versioning build and deployment.
While you might be stumped on ideas for influencing cultural, especially in well-established enterprises, it is by no means impossible. The key is understanding the current culture. For instance, does a culture of “blame” exist? What happens when there is a production outage? How motivated and rewarded do staff feel? Once you’ve identified the prevailing culture you can establish a program of cultural initiatives to move the culture to one that is more productive and collaborative.
DevOps Tools for Change
There are a number of tools that can influence the harder and software metrics – for example:
Application Performance Monitoring (APM)
- Reduces MTTR
- Makes it easier to create a collaborative approach in teams dealing with issues
- Identifies root cause fast; eliminating blame games
Application Release Automation (ARA)
- Enables development to seamlessly transition code to operations who can quickly and consistently deploy into production
- Enables instant rollback or redeploy when an error is identified in production
- Reduces fear of failure as rollback/redeploy is so easy
Integration Testing & Virtualization
- Mimics the production environment so successful test are guaranteed to run
- Allows testers to ‘shift left’ in test process and collaborate with developers early
- Fast testing enables fast, confident throughput of change
When to Measure, How to Tweak
When you start delivering your DevOps initiatives, the measurement starts immediately and is constant. You will be looking for upward trends, as well as downward trends. Make sure you share reports regularly with the team – try weekly with the core team and monthly with the extended team. Highlight success and elicit ideas for improvement where areas have proved more challenging. Try things – tweak, monitor, tweak again. But remember: “Any improvement not made at the constraint is an illusion.”
What to Do with Success
Celebrate success! Create rewards and incentive programmes for teams when metrics targets are achieved. Part of the DevOp’s agenda is about improving working conditions – depressurising and destressing environments and having everyone working together in harmony and eliminating disasters, catastrophes, blame and brinkmanship.
Why ask for an external DevOps Maturity Assessment
While no one’s going to understand your business as well as yourselves, we often meet organizations who are struggling to find the time – they know there are improvements to be made but they are so busy with firefighting they can’t conceive of stopping and taking stock of their current position. Also, as human beings are emotional creatures — it’s natural for all working environments to have some level of politics or hierarchies going on — it’s often helpful to have an outsider take a pragmatic, neutral view of a situation. So if you are ready to baseline your current DevOps state and identify the DevOps initiatives that will have real, positive impact on your business, but feel you do not have the time to figure it all out yourselves – please do get in touch with us @ranger4ltd.
* The MTTR is the Mean Time to Repair, Resolve or Resolution – each of the definitions mean the same thing and can be used interchangeably. This term is more commonly used when talking about Application Performance Management and the speed at which an outage or performance issue can be fixed, but equally can be used when talking about testing and eliminating defects
Take five minutes to get complete visibility into the performance of your production applications with AppDynamics today.
The post Measuring Your DevOps Success written by Helen Beal appeared first on Application Performance Monitoring Blog from AppDynamics.
In high-production environments where release cycles are measured in hours or minutes — not days or weeks — there's little room for mistakes and no room for confusion. Everyone has to understand what's happening, in real time, and have the means to do whatever is necessary to keep applications up and running optimally. DevOps is a high-stakes world, but done well, it delivers the agility and performance to significantly impact business competitiveness.
Dec. 21, 2014 07:00 PM EST Reads: 1,059
"Our premise is Docker is not enough. That's not a bad thing - we actually love Docker. At ActiveState all our products are based on open source technology and Docker is an up-and-coming piece of open source technology," explained Bart Copeland, President & CEO of ActiveState Software, in this SYS-CON.tv interview at DevOps Summit at Cloud Expo®, held Nov 4-6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 21, 2014 06:00 PM EST Reads: 2,696
ScriptRock makes GuardRail, a DevOps-ready platform for configuration monitoring. Realizing we were spending way too much time digging up, cataloguing, and tracking machine configurations, we began writing our own scripts and tools to handle what is normally an enormous chore. Then we took the concept a step further, giving it a beautiful interface and making it simple enough for our bosses to understand. We named it GuardRail after its function - to allow businesses to move fast and stay safe. GuardRail scans and tracks much more than just servers in a datacenter. It works with networ...
Dec. 21, 2014 02:30 PM EST Reads: 1,137
SYS-CON Media announced today that Sematext launched a popular blog feed on DevOps Journal with over 6,000 story reads over the weekend. DevOps Journal is focused on this critical enterprise IT topic in the world of cloud computing. DevOps Journal brings valuable information to DevOps professionals who are transforming the way enterprise IT is done. Sematext is a globally distributed organization that builds innovative Cloud and On Premises solutions for performance monitoring, alerting and anomaly detection (SPM), log management and analytics (Logsene), and search analytics (SSA). We al...
Dec. 21, 2014 01:00 PM EST Reads: 1,108
Our expectations for buying all sorts of consumer goods has gone through a radical transformation we now take for granted. Why should we not expect this same level of service from IT businesses? We accept the status quo for how software delivery exists today but would reject it without hesitation if it were applied to pretty much any other online consumer experience. Take pizza delivery as an example. Fifteen years ago ordering a pizza meant trying to choose an item from a grease-stained menu somebody shoved under your door. You'd make a phone call and end up speaking to somebody who sounded ...
Dec. 21, 2014 12:00 PM EST Reads: 3,106
Leysin American School is an exclusive, private boarding school located in Leysin, Switzerland. Leysin selected an OpenStack-powered, private cloud as a service to manage multiple applications and provide development environments for students across the institution. Seeking to meet rigid data sovereignty and data integrity requirements while offering flexible, on-demand cloud resources to users, Leysin identified OpenStack as the clear choice to round out the school's cloud strategy. Additionally, the school sought a partner to provide OpenStack infrastructure deployment and operations expert...
Dec. 21, 2014 11:00 AM EST Reads: 2,756
SYS-CON Media announced today that Aruna Ravichandran, VP of Marketing, Application Performance Management and DevOps at CA Technologies, has joined DevOps Journal’s authors. DevOps Journal is focused on this critical enterprise IT topic in the world of cloud computing. DevOps Journal brings valuable information to DevOps professionals who are transforming the way enterprise IT is done. Aruna's inaugural article "Four Essential Cultural Hacks for DevOps Newbies" discusses how to demonstrate the value of DevOps behaviors, tools and processes. She states: "DevOps is not only hot it's the approa...
Dec. 21, 2014 10:00 AM EST Reads: 2,356
The move in recent years to cloud computing services and architectures has added significant pace to the application development and deployment environment. When enterprise IT can spin up large computing instances in just minutes, developers can also design and deploy in small time frames that were unimaginable a few years ago. The consequent move toward lean, agile, and fast development leads to the need for the development and operations sides to work very closely together. Thus, DevOps becomes essential for any ambitious enterprise today.
Dec. 21, 2014 10:00 AM EST Reads: 2,766
ARMONK, N.Y., Nov. 20, 2014 /PRNewswire/ -- IBM (NYSE: IBM) today announced that it is bringing a greater level of control, security and flexibility to cloud-based application development and delivery with a single-tenant version of Bluemix, IBM's platform-as-a-service. The new platform enables developers to build ap...
Dec. 21, 2014 06:15 AM EST Reads: 3,243
SYS-CON Events announced today Isomorphic Software, the global leader in high-end, web-based business applications, will exhibit at SYS-CON's DevOps Summit 2015 New York, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Isomorphic Software is the global leader in high-end, web-based business applications. We develop, market, and support the SmartClient & Smart GWT HTML5/Ajax platform, combining the productivity and performance of traditional desktop software with the simplicity and reach of the open web.
Dec. 20, 2014 11:00 PM EST Reads: 1,924
“We help people build clusters, in the classical sense of the cluster. We help people put a full stack on top of every single one of those machines. We do the full bare metal install," explained Greg Bruno, Vice President of Engineering and co-founder of StackIQ, in this SYS-CON.tv interview at 15th Cloud Expo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 19, 2014 11:45 PM EST Reads: 2,118
“DevOps is really about the business. The business is under pressure today, competitively in the marketplace to respond to the expectations of the customer. The business is driving IT and the problem is that IT isn't responding fast enough," explained Mark Levy, Senior Product Marketing Manager at Serena Software, in this SYS-CON.tv interview at DevOps Summit, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 18, 2014 08:00 PM EST Reads: 2,086
“The year of the cloud – we have no idea when it's really happening but we think it's happening now. For those technology providers like Zentera that are helping enterprises move to the cloud - it's been fun to watch," noted Mike Loftus, VP Product Management and Marketing at Zentera Systems, in this SYS-CON.tv interview at Cloud Expo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 17, 2014 09:00 PM EST Reads: 1,553
SYS-CON Events announced today that Gridstore™, the leader in hyper-converged infrastructure purpose-built to optimize Microsoft workloads, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Gridstore™ is the leader in hyper-converged infrastructure purpose-built for Microsoft workloads and designed to accelerate applications in virtualized environments. Gridstore’s hyper-converged infrastructure is the industry’s first all flash version of HyperConverged Appliances that include both compute and storag...
Dec. 17, 2014 06:30 PM EST Reads: 2,246
"Application monitoring and intelligence can smooth the path in a DevOps environment. In a DevOps environment you see constant change. If you are trying to monitor things in a constantly changing environment, you're going to spend a lot of your job fixing your monitoring," explained Todd Rader, Solutions Architect at AppDynamics, in this SYS-CON.tv interview at DevOps Summit, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 17, 2014 04:00 PM EST Reads: 2,802
AppDynamics, the application intelligence leader for software-defined businesses, announced the general availability of the AppDynamics Fall '14 Release. Serving the combined needs of IT and business teams across the enterprise, the latest release provides a comprehensive view across all aspects of digital performance in ultra large scale deployments. AppDynamics delivers Application Intelligence by building out advanced capabilities across the key areas of analytics, unified monitoring and DevOps. The Fall '14 Release of the AppDynamics Application Intelligence platform introduces: powe...
Dec. 17, 2014 01:30 PM EST Reads: 1,331
In addition, Tesora adds the popular enterprise distribution from Mirantis to the Tesora OpenStack Database Certification Program ensuring compatibility with both NoSQL and SQL database management systems on Trove and eliminating the headache of enterprises having to test integration on their own. "We're providing Mirantis customers with the most production-ready OpenStack Trove implementation, saving the work and time necessary to ensure compatibility," said Ken Rugg, CEO of Tesora. "Working with Mirantis, we are realizing the potential of different technologies coming together as part of ...
Dec. 17, 2014 12:30 PM EST Reads: 1,363
Docker containerization is gaining rapid popularity with Software-as-a-Service (SaaS) developers because of clear benefits such as simplified and continuous app delivery. Enterprise developers also want to leverage Docker for easy provisioning and efficient testing, but IT has unique needs that Docker does not solve out-of-the-box, such as security and access control, supporting heterogeneous infrastructure, apps and app stacks, backup and recovery, visibility and monitoring, and integration. However, if enterprise IT does not provide Docker, their developers will get Docker via public service...
Dec. 17, 2014 12:15 PM EST Reads: 1,242
“This win means a great deal to us because it is decided by the readers – the people who understand how use of our technology enables new insights that drive the business,” said Matt Davies, senior director, EMEA marketing, Splunk. “Splunk Enterprise enables organizations to improve service levels, reduce operations costs, mitigate security risks, enhance DevOps collaboration, create new product and service offerings and obtain deeper insight into customer behavior. Being named Best Business Application underlines the value Operational Intelligence delivers to our customers.”
Dec. 17, 2014 11:45 AM EST Reads: 1,153
"SOASTA built the concept of cloud testing in 2008. It's grown from rather meager beginnings to where now we are provisioning hundreds of thousands of servers on a daily basis on behalf of customers around the world to test their applications," explained Tom Lounibos, CEO of SOASTA, in this SYS-CON.tv interview at DevOps Summit, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 17, 2014 11:30 AM EST Reads: 1,961
"We're providing Mirantis customers with the most production-ready OpenStack Trove implementation, saving the work and time necessary to ensure compatibility," said Ken Rugg, CEO of Tesora. "Working with Mirantis, we are realizing the potential of different technologies coming together as part of the OpenStack ecosystem, and giving enterprises the most complete and reliable OpenStack Trove available today." "We are seeing great interest in OpenStack as an enterprise private cloud platform, and database as a service with Trove is important to the project," said Boris Renski, chief marketing ...
Dec. 17, 2014 10:15 AM EST Reads: 980
SYS-CON Events announced today that Creative Business Solutions will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Creative Business Solutions is the top stocking authorized HP Renew Distributor in the U.S. Based out of Long Island, NY, Creative Business Solutions offers a one-stop shop for a diverse range of products including Proliant, Blade and Industry Standard Servers, Networking, Server Options and Care Packs. As a trusted supplier, CBS guarantees quality controlled stock levels thanks to an Auto...
Dec. 16, 2014 09:30 PM EST Reads: 1,815
“We are strong believers in the DevOps movement and our staff has been doing DevOps for large enterprise environments for a number of years. The solution that we build is intended to allow DevOps teams to do security at the speed of DevOps," explained Justin Lundy, Founder & CTO of Evident.io, in this SYS-CON.tv interview at DevOps Summit, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 16, 2014 06:00 PM EST Reads: 1,676
SYS-CON Media announced that Splunk, a provider of the leading software platform for real-time Operational Intelligence, has launched an ad campaign on Big Data Journal. Splunk software and cloud services enable organizations to search, monitor, analyze and visualize machine-generated big data coming from websites, applications, servers, networks, sensors and mobile devices. The ads focus on delivering ROI - how improved uptime delivered $6M in annual ROI, improving customer operations by mining large volumes of unstructured data, and how data tracking delivers uptime when it matters most.
Dec. 15, 2014 06:45 AM EST Reads: 3,342
"ElasticBox is an enterprise company that makes it very easy for developers and IT ops to collaborate to develop, build and deploy applications on any cloud - private, public or hybrid," stated Monish Sharma, VP of Customer Success at ElasticBox, in this SYS-CON.tv interview at DevOps Summit, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 15, 2014 05:00 AM EST Reads: 2,386