Welcome!

@DevOpsSummit Authors: Tim Hinds, Robert Reeves, SmartBear Blog, Flint Brenton, Pat Romanski

Related Topics: @DevOpsSummit

@DevOpsSummit: Blog Feed Post

Checklist for Cloud Service Operations

I knew one software company that failed their SaaS transition because they chose to cut a few corners

I knew one software company that failed their SaaS transition because they chose to cut a few corners with the operations. Since they were software engineers, they did not really want to spend time on such mundane tasks as security, auditing, backups and so on. One day they let a disgruntled employee go, the guy went to an internet cafe, logged into the hosting account with the shared admin credentials, and deleted all customer data.

There were no backups or data replicas to bring the data back, no personal admin accounts or procedures to prevent such an incident from happening, and even no monitoring to learn about the issue before customers did. This was the end of this SaaS application – it just never recovered.

Agile DevOps in the Cloud - Session recording from WSO2Con Asia 2014

Cloud business is more than just putting some code online
(and collecting money ;)) Whether you are offering Software-as-a-Service (SaaS) web application, Platform-as-a-Service (PaaS) or Infrastructure-as-a-Service (IaaS) – what you are offering is more than just your code – it is your service.

Even if you do not offer a formal service level agreement (SLA) and have a statement in your Terms of Service that you are not liable for anything, your online application or platform is still a service so your customers expect it to be reliable and secure.

At our recent WSO2Con, Chamith Kumarage delivered an excellent session on how our Cloud DevOps team works. If you are delivering a service online (or considering doing so) – make sure to watch the recording (quick registration required).

Here’s my quick summary of Chamith’s advice:

1. Automate everything: repetitive tasks not only are inefficient and mundane, and eat your time. When done manually they are unreliable. Humans tend to do things slightly differently each time they do them, or not do them at all.

2. Tasks are really parts of processes: when you come up with something that needs to be done, ask yourself what is the process flow for this task? For example, a data backup is really a part of a process that includes:

  • Scheduled (e.g. at 1 a.m. every day) script which creates a backup,
  • Some sort of monitoring system which verifies that the script ran and the backup got created,
  • Notifications on failures and procedures that need to be followed in not,
  • Backup testing: automated and/or regular manual recovery drills (if manual then documented and performed by different team members).

3. Design for failure: everything will be failing so make sure that your system can sustain the failures. For example, if your system uses multiple virtual machines in the cloud, keep running a “chaos monkey” script which keeps randomly killing the instances and automated tests which ensure that these instance failures do not affect the overall system (by the way, see how Netflix does that.)

4. Self-healing and success verification are critical for all tasks. Any task and operation can fail (see above) so the system should not get “surprised” but should always automatically validate the action results and if something didn’t go right – implement the healing procedures (start new instances, retry, and so on).

5. Enforce discipline, processes, automation, checklists. Document everything. This will make your processes repeatable and reliable.

Bus monkey test” (related to the above) if one of your team members gets hit by a bus – all operations should keep working: everything needs to be documented and tried by other team members. (* This is a mental experiment – do not actually hit your team-members by busses :))

6. Monitoring and analytics: the key is not to collect and show tons of data and alerts, but be able to quickly detect abnormal behavior.

7. Communications: your dashboards should quickly and clearly give you the big picture and relevant details. Key metrics and system state should be something that everyone sees and understands, effective drill-downs should make it easy to understand and fix stuff.

8. Agile delivery: waterfall processes in the cloud are bad and stressful.The smaller the changes and the more often and in more automated fashion they are – the more mundane they become: which lowers the risks and improves the skills and reliability. Cloud and big-bang releases do not go well together.

9. Use standard tools and native systems of underlying platforms – do not reinvent the wheels. For example, if the platform gives you SQL-as-a-service (Amazon RDS, Azure SQL and so on) – use those and not your own MySQL running on a virtual machine.

10. Post-mortem analysis is a must. If something did get wrong after all, you need a formal investigation process:

  • What happened?
  • Why and what needs to be done to prevent this in the future?
  • If automated monitoring didn’t catch it, why and what needs to be done to prevent this in the future?
  • If validation and self-healing didn’t catch it, why and what needs to be done to prevent this?

Full session recording and slides are available here.

Read the original blog entry...

More Stories By Dmitry Sotnikov

Dmitry Sotnikov is VP of Cloud at WSO2, building the cloud business for this leading middleware provider. Check out the WSO2 Cloud platform at http://CloudPreview.WSO2.com

@DevOpsSummit Stories
Much of the value of DevOps comes from a (renewed) focus on measurement, sharing, and continuous feedback loops. In increasingly complex DevOps workflows and environments, and especially in larger, regulated, or more crystallized organizations, these core concepts become even more critical. In his session at @DevOpsSummit at 18th Cloud Expo, Andi Mann, Chief Technology Advocate at Splunk, will show how, by focusing on 'metrics that matter,' you can provide objective, transparent, and meaningful feedback on DevOps processes to all stakeholders. Learn from real-life examples how to use the dat...
SYS-CON Events announced today that Peak 10, Inc., a national IT infrastructure and cloud services provider, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Peak 10 provides reliable, tailored data center and network services, cloud and managed services. Its solutions are designed to scale and adapt to customers’ changing business needs, enabling them to lower costs, improve performance and focus internal resources on core competencies.
In the world of DevOps there are ‘known good practices’ – aka ‘patterns’ – and ‘known bad practices’ – aka ‘anti-patterns.' Many of these patterns and anti-patterns have been developed from real world experience, especially by the early adopters of DevOps theory; but many are more feasible in theory than in practice, especially for more recent entrants to the DevOps scene. In this power panel at @DevOpsSummit at 18th Cloud Expo, moderated by DevOps Conference Chair Andi Mann, panelists will discuss the patterns and anti-patterns of DevOps, and what it means to ‘do the right thing’ in a DevOps...
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
You deployed your app with the Bluemix PaaS and it's gaining some serious traction, so it's time to make some tweaks. Did you design your application in a way that it can scale in the cloud? Were you even thinking about the cloud when you built the app? If not, chances are your app is going to break. Check out this webcast to learn various techniques for designing applications that will scale successfully in Bluemix, for the confidence you need to take your apps to the next level and beyond.
Peak 10, Inc., has announced the implementation of IT service management, a business process alignment initiative based on the widely adopted Information Technology Infrastructure Library (ITIL) framework. The implementation of IT service management enhances Peak 10’s current service-minded approach to IT delivery by propelling the company to deliver higher levels of personalized and prompt service. The majority of Peak 10’s operations employees have been trained and certified in the ITIL framework, allowing the immediate improvement of the customer experience while shaping one cohesive ecosy...
SYS-CON Events announced today that Fusion, a leading provider of cloud services, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Fusion, a leading provider of integrated cloud solutions to small, medium and large businesses, is the industry's single source for the cloud. Fusion's advanced, proprietary cloud service platform enables the integration of leading edge solutions in the cloud, including cloud communications, cloud connectivity, and cloud computing. Fusion's innovative, yet proven cloud solu...
SYS-CON Events announced today that DatacenterDynamics has been named “Media Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY. DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Between the mockups and specs produced by analysts, and resulting applications built by developers, there exists a gulf where projects fail, costs spiral, and applications disappoint. Methodologies like Agile attempt to address this with intensified communication, with partial success but many limitations. In his session at 18th Cloud Expo, Charles Kendrick, CTO & Chief Architect at Isomorphic Software, will present a revolutionary model enabled by new technologies. Learn how business and development users can collaborate - each using tools appropriate to their expertise - to build mockups an...
SYS-CON Events announced today that Stratoscale, the software company developing the next generation data center operating system, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Stratoscale is revolutionizing the data center with a zero-to-cloud-in-minutes solution. With Stratoscale’s hardware-agnostic, Software Defined Data Center (SDDC) solution to store everything, run anything and scale everywhere, IT is empowered to take control of their data centers. Stratoscale is offering a Hyperconverged cl...
Angular 2 is a complete re-write of the popular framework AngularJS. Programming in Angular 2 is greatly simplified – now it's a component-based well-performing framework. This immersive one-day workshop at 18th Cloud Expo, led by Yakov Fain, a Java Champion and a co-founder of the IT consultancy Farata Systems and the product company SuranceBay, will provide you with everything you wanted to know about Angular 2.
SYS-CON Events announced today that Men & Mice, the leading global provider of DNS, DHCP and IP address management overlay solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. The Men & Mice Suite overlay solution is already known for its powerful application in heterogeneous operating environments, enabling enterprises to scale without fuss. Building on a solid range of diverse platform support, the Men & Mice Suite is taking overlay dexterity one step further into the cloud through full suppo...
As the rapid adoption of containers continues, companies are finding that they lack the operational tools to understand the behavior of applications deployed in these containers, and how to identify issues in their application infrastructure. For example, how are multiple containers within an application impacting each other’s performance? If an application’s service is degraded, which container is to blame? In the case of an application outage, what was the root cause of the outage?
This is not a small hotel event. It is also not a big vendor party where politicians and entertainers are more important than real content. This is Cloud Expo, the world's longest-running conference and exhibition focused on Cloud Computing and all that it entails. If you want serious presentations and valuable insight about Cloud Computing for three straight days, then register now for Cloud Expo.
New Relic, Inc. has announced a set of new features across the New Relic Software Analytics Cloud that offer IT operations teams increased visibility, and the ability to diagnose and resolve performance problems quickly. The new features further IT operations teams’ ability to leverage data and analytics, as well as drive collaboration and a common, shared understanding between teams. Software teams are under pressure to resolve performance issues quickly and improve availability, as the complexity of software architectures they manage ranges from more traditional on-premises IT systems to th...
The proper isolation of resources is essential for multi-tenant environments. The traditional approach to isolate resources is, however, rather heavyweight. In his session at 18th Cloud Expo, Igor Drobiazko, co-founder of elastic.io, will draw upon their own experience with operating a Docker container-based infrastructure on a large scale and present a lightweight solution for resource isolation using microservices. He will also discuss the implementation of microservices in data and application integration in general, share the challenges they ran into using open source technologies like A...
Join IBM June 8 at 18th Cloud Expo at the Javits Center in New York City, NY, and learn how to innovate like a startup and scale for the enterprise. You need to deliver quality applications faster and cheaper, attract and retain customers with an engaging experience across devices, and seamlessly integrate your enterprise systems. And you can't take 12 months to do it.
SYS-CON Events announced today TMCnet has been named “Media Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Technology Marketing Corporation (TMC) is the world's leading business-to-business and integrated marketing media company, servicing niche markets within the communications and technology industries.
SYS-CON Events announced today that (ISC)²® (“ISC-squared”) will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Two leading non-profits focused on cloud and information security, (ISC)² and Cloud Security Alliance (CSA), developed the Certified Cloud Security Professional (CCSP) certification to address the increased demand for cloud security expertise due to rapid growth in cloud. Recently named “The Next Big Thing”, the CCSP is the #1 certification survey respondents plan to earn in 2016, according to ...
SYS-CON Events announced today that Catchpoint Systems, Inc., a provider of innovative web and infrastructure monitoring solutions, has been named “Silver Sponsor” of SYS-CON's DevOps Summit at 18th Cloud Expo New York, which will take place June 7-9, 2016, at the Javits Center in New York City, NY. Catchpoint is a leading Digital Performance Analytics company that provides unparalleled insight into customer-critical services to help consistently deliver an amazing customer experience. Designed for digital business, Catchpoint is the only end-user experience monitoring (EUM) platform that can...
SYS-CON Events announced today that Column Technologies will exhibit at SYS-CON's @DevOpsSummit at Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Established in 1998, Column Technologies is a global technology solutions provider with over 400 employees, headquartered in the United States with offices in Canada, India, and the United Kingdom. Column Technologies provides “Best of Breed” technology solutions that automate the key DevOps principals and help our customers meet today’s DevOps and Digital Transformation challenges.
SYS-CON Events announced today that FalconStor Software® Inc., a 15-year innovator of software-defined storage solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. FalconStor Software®, Inc. (NASDAQ: FALC) is a leading software-defined storage company offering a converged, hardware-agnostic, software-defined storage and data services platform. Its flagship solution FreeStor®, utilizes a horizontal architecture that unlocks a new world of storage opportunities, allowing IT managers, MSPs, and CS...
Across nearly every industry, innovative entrants are disrupting traditional markets and displacing long-established players. This IBM Point of View white paper describes the IBM Bluemix Garage Method that was created to support the October 19, 2015 launch.
There are few trends in enterprise IT receiving more attention in 2016 than DevOps. A combo of the words "development" and "operations," DevOps is a term that can mean a lot of different things depending on the context. Sometimes it refers to specific software or hardware tools, e.g., a DevOps automation platform for spinning up test labs or sandboxes – but more often it is used to describe a broad new approach to culture within an organization.
SYS-CON Events announced today that Avere Systems, a leading provider of enterprise storage for the hybrid cloud, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Avere delivers a more modern architectural approach to storage that doesn’t require the overprovisioning of storage capacity to achieve performance, overspending on expensive storage media for inactive data or the overbuilding of data centers to house increasing amounts of storage infrastructure.