Welcome!

@DevOpsSummit Authors: Liz McMillan, Elizabeth White, Pat Romanski, Yeshim Deniz, Amit Gupta

Related Topics: @DevOpsSummit, Java IoT, Microsoft Cloud, Linux Containers

@DevOpsSummit: Blog Post

Choosing the #APM System that Is Right for You | @DevOpsSummit [#DevOps]

A lot of the arguing in the APM space is about the fundamental approach to monitoring application transactions

In my role as technology evangelist I spend a lot of time helping organizations, big and small, make their IT systems better, faster and more resilient to faults in order to support their business operations and objectives. I always find it frustrating to "argue" with our competitors about what the best solution is. I honestly think that many APM tools on the market do a good job - each with advantages and disadvantages in certain use cases. There is no "one size fits all" - there is just a "this tool fits best for your APM Maturity Level" (not saying the others wouldn't do a good job).

A lot of the arguing in the APM space is about the fundamental approach to monitoring application transactions: monitor and capture ALL details vs. monitor and capture relevant details. Along with that come topics like "overhead impact", "scalability" and "data hording vs smart analytics".

Ultimately, you want to pick the right tool to solve your problems. As you have multiple tools to choose from let me - in my role as technology evangelist - highlight some of the use cases that our customers solve. As a technologist and a blogger, what I really care about is that the right technology is applied to the right problem. As such, I feel compelled to share what I have learned working with customers in the trenches. Hopefully, this will help you understand the technology and what problem it can solve in real life problems, and cut through the propaganda. Let me start with a few use cases today and follow up with some more in follow up blog posts.

Use Cases from Steven - A Performance Engineer
The first use cases are picked from Steven - whom I reached out to after I read his question on our APM Community Forum. His company decided to move from a competitor to our APM solution and I wondered why. In an email, he highlighted that he had some initial success with the tool, and had been able to solve a couple of low hanging problems. When they decided to start taking a strategic Continuous Delivery approach to software delivery, they realized that the current tool had certain shortcomings slowing their attempts to practice DevOps.

They identified the following key problems they need to solve and what they really required from an APM solution in order to get to where they are heading:

How a user got to a problem, and not just seeing the problem itself

  • Every transaction, with all details they need, out-of-the-box
  • Web request/response bytes, SQL bind values, exception details for every transaction

Number of transactions executed per user and tenant used for business and cost reporting

  • Capture custom business context data for every transaction
  • Business transactions based on "buried" context data as not every detail is in the URL

Eliminate homegrown tools which are costly to maintain

  • Provide application as well as system and infrastructure monitoring
  • Integrate with other tools such as JMeter, LoadRunner, Jenkins or HP Open View

Eliminate the need to make people look at other tools and data

  • Foster collaboration across Architect, Dev, Test & Ops by using same data set
  • Data must be shareable with a single click

Ability to extend to custom frameworks, systems and protocols

  • Bring in custom metrics from external tools via Java Plugin infrastructure
  • Follow transactions across any custom protocol or technologies outside Java & .NET

Full Automation to support Continuous Delivery

  • Use Metrics provided by APM for every build artifact along the deployment pipeline to act as quality gateway
  • Inform APM about new deployments to prevent false alerting

Replace traditional application logging

  • Eliminated log files which saves I/O and storage
  • Get the log messages captured in context of a transaction and the context of the user that triggered that log message

One solution for everything

  • Not just performance monitoring but also business reporting as well as deep dive diagnostics

Active community forum

  • Get answers right away
  • Leverage extensions already provided by the community such as plugins for Jenkins, PagerDuty, ...

Let me give you some examples for Steven's use case so that you can better decide on whether that is relevant for you as well:

Every Transaction with All Details
dynaTrace was built from the ground up to support the full software lifecycle. We as Compuware APM/dynaTrace understood that we needed a technology that captures every transaction with all details for root cause diagnostics as well as proper business monitoring without falling into a sampling mode where you lose critical information for both business and root cause diagnostics. Most of our customers claim they see little to acceptable overhead in production yet capturing 100% transactions including method arguments, SQL Statements, Log Messages or Exceptions. The magic word in our case is our PurePath (see the YouTube video) & PureStack Technology which allows dynaTrace to do exactly that. One of the several visualization of the PurePath is the Transaction Flow which is a great way to understand how your transactions flow through the system - where your hotspots are (3rd party impact, custom code issues or impact of Garbage Collection) and where your architectural issues (e.g: too many web service calls, too many SQL executions):

Transaction Flow: One View that tells it all to Devs, Architects and Operations Teams

What if you don't capture all transactions but be "smart" and focus on capturing the problematic ones? While this approach allows you to find and fix the easy-to-find problems that can be analyzed by analyzing those transactions that fail or violate the average response-time based baseline, it falls short when it comes to problems that are caused by transactions that are not "outside the norm". One example here is a database deadlock we recently analyzed for a customer. The "smart" approach only highlighted the transaction that hit the deadlock but no information was captured for those transactions actually causing the deadlock with their data manipulations. Being able to see which transactions executed which UPDATE statements at the time leading up to the deadlock is required to solve this problem.

As companies - such as Steven's - are getting into a maturity level where they grow out of "smart" average response time-based analysis it is important to have the ability to look at everything and not just the average problem. As a follow up read the blog Why Averages Suck and Percentiles are great!

Capture Custom Business Context
What is Custom Business Context? The actual business function executed such as a "Create Claim", "Transfer Money," or the name of the user or tenant of your system. Why is this not as easy as it sounds? Because many applications just don't show the business function as part of the URL or provide the user name in a cookie. A great example was given in a webinar by NJM Insurance (New Jersey Manufacturing Insurance). They were using a third-party claim management software which was designed to "hide" everything behind a claimCenter.do URL. In their case they needed dynaTrace to analyze every single transaction and pick a method argument invoked in the business layer of their app to figure out which function in their system was actually executed. On top of that they also needed to know the user that executed that function because they needed to understand which insurance office and group of employees created how many claims as they needed this for their quarterly business reports. The following shows business reporting based on the user role where the user role gets captured from a method argument within the business logic of the application:

Business Reporting requires Business Context data for every Transaction

This was only possible because dynaTrace allows you to selectively capture business context in the context of every single executed transaction. Along the PurePath you will then see things like method arguments, return values, bind values, session variables, HTTP parameters or cookie values. All to be later used for your business reporting or targeted root cause diagnostics. Here is a follow up blog post that explains business transactions in more technical detail.

For more APM Buyer's tips, and for further insight, click here for the full article.

More Stories By Andreas Grabner

Andreas Grabner has been helping companies improve their application performance for 15+ years. He is a regular contributor within Web Performance and DevOps communities and a prolific speaker at user groups and conferences around the world. Reach him at @grabnerandi

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


@DevOpsSummit Stories
SYS-CON Events announced today that Ryobi Systems will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Ryobi Systems Co., Ltd., as an information service company, specialized in business support for local governments and medical industry. We are challenging to achive the precision farming with AI. For more information, visit http://www.ryobi-sol.co.jp/en/.
As you move to the cloud, your network should be efficient, secure, and easy to manage. An enterprise adopting a hybrid or public cloud needs systems and tools that provide: Agility: ability to deliver applications and services faster, even in complex hybrid environments Easier manageability: enable reliable connectivity with complete oversight as the data center network evolves Greater efficiency: eliminate wasted effort while reducing errors and optimize asset utilization Security: implement always-vigilant DNS security
High-velocity engineering teams are applying not only continuous delivery processes, but also lessons in experimentation from established leaders like Amazon, Netflix, and Facebook. These companies have made experimentation a foundation for their release processes, allowing them to try out major feature releases and redesigns within smaller groups before making them broadly available. In his session at 21st Cloud Expo, Brian Lucas, Senior Staff Engineer at Optimizely, will discuss how by using new techniques such as feature flagging, rollouts, and traffic splitting, experimentation is no longer just the future for marketing teams, it’s quickly becoming an essential practice for high-performing development teams as well.
The next XaaS is CICDaaS. Why? Because CICD saves developers a huge amount of time. CD is an especially great option for projects that require multiple and frequent contributions to be integrated. But… securing CICD best practices is an emerging, essential, yet little understood practice for DevOps teams and their Cloud Service Providers. The only way to get CICD to work in a highly secure environment takes collaboration, patience and persistence. Building CICD in the cloud requires rigorous architectural and coordination work to minimize the volatility of the cloud environment and leverage the security features of the cloud to the benefit of the CICD pipeline.
SYS-CON Events announced today that CAST Software will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CAST was founded more than 25 years ago to make the invisible visible. Built around the idea that even the best analytics on the market still leave blind spots for technical teams looking to deliver better software and prevent outages, CAST provides the software intelligence that matter most.
SYS-CON Events announced today that Daiya Industry will exhibit at the Japanese Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Ruby Development Inc. builds new services in short period of time and provides a continuous support of those services based on Ruby on Rails. For more information, please visit https://github.com/RubyDevInc.
When it comes to cloud computing, the ability to turn massive amounts of compute cores on and off on demand sounds attractive to IT staff, who need to manage peaks and valleys in user activity. With cloud bursting, the majority of the data can stay on premises while tapping into compute from public cloud providers, reducing risk and minimizing need to move large files. In his session at 18th Cloud Expo, Scott Jeschonek, Director of Product Management at Avere Systems, discussed the IT and business benefits that cloud bursting provides, including increased compute capacity, lower IT investment, financial agility, and, ultimately, faster time-to-market.
Is advanced scheduling in Kubernetes achievable? Yes, however, how do you properly accommodate every real-life scenario that a Kubernetes user might encounter? How do you leverage advanced scheduling techniques to shape and describe each scenario in easy-to-use rules and configurations? In his session at @DevOpsSummit at 21st Cloud Expo, Oleg Chunikhin, CTO at Kublr, will answer these questions and demonstrate techniques for implementing advanced scheduling. For example, using spot instances and cost-effective resources on AWS, coupled with the ability to deliver a minimum set of functionalities that cover the majority of needs – without configuration complexity.
SYS-CON Events announced today that Yuasa System will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Yuasa System is introducing a multi-purpose endurance testing system for flexible displays, OLED devices, flexible substrates, flat cables, and films in smartphones, wearables, automobiles, and healthcare.
DevOps is under attack because developers don’t want to mess with infrastructure. They will happily own their code into production, but want to use platforms instead of raw automation. That’s changing the landscape that we understand as DevOps with both architecture concepts (CloudNative) and process redefinition (SRE). Rob Hirschfeld’s recent work in Kubernetes operations has led to the conclusion that containers and related platforms have changed the way we should be thinking about DevOps and controlling infrastructure. The rise of Site Reliability Engineering (SRE) is part of that redefinition of operations vs development roles in organizations.
SYS-CON Events announced today that Dasher Technologies will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Dasher Technologies, Inc. ® is a premier IT solution provider that delivers expert technical resources along with trusted account executives to architect and deliver complete IT solutions and services to help our clients execute their goals, plans and objectives. Since 1999, we've helped public, private and nonprofit organizations implement technology solutions that speed and simplify their operations. As one of the fastest growing IT solution providers in the country, we have gained a reputation for effortless implementations with relentless follow-through and enduring support.
SYS-CON Events announced today that Massive Networks, that helps your business operate seamlessly with fast, reliable, and secure internet and network solutions, has been named "Exhibitor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. As a premier telecommunications provider, Massive Networks is headquartered out of Louisville, Colorado. With years of experience under their belt, their team of engineers can navigate the Carrier Ecosystem for your IT team acting as an extension of your business, producing a hassle-free experience.
We all know that end users experience the Internet primarily with mobile devices. From an app development perspective, we know that successfully responding to the needs of mobile customers depends on rapid DevOps – failing fast, in short, until the right solution evolves in your customers' relationship to your business. Whether you’re decomposing an SOA monolith, or developing a new application cloud natively, it’s not a question of using microservices – not doing so will be a path to eventual business failure.
SYS-CON Events announced today that Taica will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Taica manufacturers Alpha-GEL brand silicone components and materials, which maintain outstanding performance over a wide temperature range -40C to +200C. For more information, visit http://www.taica.co.jp/english/.
SYS-CON Events announced today that TidalScale, a leading provider of systems and services, will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. TidalScale has been involved in shaping the computing landscape. They've designed, developed and deployed some of the most important and successful systems and services in the history of the computing industry - internet, Ethernet, operating systems, programming languages and microprocessors. Their elite team has collectively earned dozens of patents, three film credits and grown record setting businesses. And collectively, they've shipped more than 2 billion licensed products. They are difference makers who have a reputation for delivering innovative products and accomplishing what many others don't believe is even possible. They are ...
SYS-CON Events announced today that MIRAI Inc. will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MIRAI Inc. are IT consultants from the public sector whose mission is to solve social issues by technology and innovation and to create a meaningful future for people.
SYS-CON Events announced today that IBM has been named “Diamond Sponsor” of SYS-CON's 21st Cloud Expo, which will take place on October 31 through November 2nd 2017 at the Santa Clara Convention Center in Santa Clara, California.
SYS-CON Events announced today that TidalScale will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. TidalScale is the leading provider of Software-Defined Servers that bring flexibility to modern data centers by right-sizing servers on the fly to fit any data set or workload. TidalScale’s award-winning inverse hypervisor technology combines multiple commodity servers (including their associated CPUs, memory storage and network) into one or more large servers capable of handling the biggest Big Data problems and most unpredictable workloads.
Join IBM November 1 at 21st Cloud Expo at the Santa Clara Convention Center in Santa Clara, CA, and learn how IBM Watson can bring cognitive services and AI to intelligent, unmanned systems. Cognitive analysis impacts today’s systems with unparalleled ability that were previously available only to manned, back-end operations. Thanks to cloud processing, IBM Watson can bring cognitive services and AI to intelligent, unmanned systems. Imagine a robot vacuum that becomes your personal assistant that knows everything and can respond to your emotions and verbal commands!
Infoblox delivers Actionable Network Intelligence to enterprise, government, and service provider customers around the world. They are the industry leader in DNS, DHCP, and IP address management, the category known as DDI. We empower thousands of organizations to control and secure their networks from the core-enabling them to increase efficiency and visibility, improve customer service, and meet compliance requirements.
In his session at 21st Cloud Expo, Michael Burley, a Senior Business Development Executive in IT Services at NetApp, will describe how NetApp designed a three-year program of work to migrate 25PB of a major telco's enterprise data to a new STaaS platform, and then secured a long-term contract to manage and operate the platform. This significant program blended the best of NetApp’s solutions and services capabilities to enable this telco’s successful adoption of private cloud storage and launching of virtual storage services to its enterprise market.
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm. In their Day 3 Keynote at 20th Cloud Expo, Chris Brown, a Solutions Marketing Manager at Nutanix, and Mark Lavi, a Nutanix DevOps Solution Architect, explored the ways that Nutanix technologies empower teams to react faster than ever before and connect teams in ways that were either too complex or simply impossible with traditional infrastructures.
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend 21st Cloud Expo October 31 - November 2, 2017, at the Santa Clara Convention Center, CA, and June 12-14, 2018, at the Javits Center in New York City, NY, and learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
Cloud Expo, Inc. has announced today that Andi Mann and Aruna Ravichandran have been named Co-Chairs of @DevOpsSummit at Cloud Expo Silicon Valley which will take place Oct. 31-Nov. 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. "DevOps is at the intersection of technology and business-optimizing tools, organizations and processes to bring measurable improvements in productivity and profitability," said Aruna Ravichandran, vice president, DevOps product and solutions marketing, CA Technologies. "It's this results-driven combination of technology and business that makes me so passionate about DevOps and its future in the industry. I am truly honored to take on this co-chair role, and look forward to working with the DevOps Summit team at Cloud Expo and attendees to advance DevOps."
SYS-CON Events announced today that mruby Forum will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. mruby is the lightweight implementation of the Ruby language. We introduce mruby and the mruby IoT framework that enhances development productivity. For more information, visit http://forum.mruby.org/.