Welcome!

@DevOpsSummit Authors: Pat Romanski, Elizabeth White, Liz McMillan, Stefano Stabellini, Xenia von Wedel

Blog Feed Post

ITinvolve: Driving Business Agility with Metadata Management and Curation

Balancing Automation and Human Knowledge Curation

There are many metadata management tools on the market today, including Configuration Management Databases (CMDBs) and Service-Oriented Architecture (SOA) Repositories, to name a few. Such tools seek to automate the collection and dissemination of policy-related metadata in hopes of automating policy enforcement – an important part of the automated governance critical to achieving business agility. And yet, such tools have generally fallen short, because they inadequately address the need to support policies that apply primarily to human behavior.

ITinvolve logoIn contrast, there are many tools on the market that focus primarily on supporting human collaboration and communication, either across an organization or specific to particular teams, processes, or tasks. Such tools include portals like Microsoft SharePoint, groupware of various sorts (email, wikis, and the like), and more focused tools such as Portfolio Management or Application Lifecycle Management (ALM) products.

When it comes to driving business agility across the organization, however, such human communication and collaboration tools have also fallen short, as they generally require an onerous amount of configuration and management from people who have scant time or attention to devote to such dull activities. This limitation leads to bloated repositories full of unsearchable documents, or email inboxes with thousands of messages, or knowledge management systems that contain information that is so out of date and incomplete that people refuse to spend any time updating them, thus defeating their purpose entirely.

ITinvolve has largely solved this combination of problems with their aptly-named Agility Manager. Agility Manager can be thought of as a next-generation knowledge management application that combines automated metadata collection and policy enforcement with broad human curation capabilities, balancing the need for automated governance and support for human activities within software development teams or more broadly across the organization.

Agility Manager also adds a set of objects to aid in projects including business goal, release, and iteration objects, as well as project planning functionality like Gantt charting and Kanban boards, as shown in the figure below. Furthermore, data need not physically reside in ITinvolve but can be federated so the object relationships are in ITinvolve but the full data set lives in a third-party source, for example, a pdf-formatted policy document on a file share or detailed functional requirements in Atlassian JIRA or Rally Software’s ALM platform.

ITinvolve Agility Manager illustrating project analysis Kanban boards (Source: ITinvolve)

ITinvolve Agility Manager illustrating project analysis Kanban boards (Source: ITinvolve)

Furthermore, the entire ITinvolve suite of applications (Agility Manager plus some value-added extensions) are Software-as-a-Service (SaaS) applications built on the Salesforce1 Platform. This platform choice gives ITinvolve customers pay-as-you-go, per-user pricing that simplifies onboarding and ramping up, as well as the scalability and integration support you’d expect from Salesforce.

The ITinvolve Agile Architecture Story

Architecting for business agility in the enterprise requires far more than the proper application of architectural practices to Agile development projects. In fact, it requires a complete rethink of what it means to architect an organization. Business agility is a property of the organization as a whole, which means that the enterprise must be treated as a Complex Adaptive System, where business agility is an emergent property of the system.

Such Complex Systems are actually systems of systems; in the case of an organization, the component systems are technology systems and people. The challenge of architecting for business agility, therefore, extends beyond architecting the technology. It’s also critical for the organization to architect its people as well.

The way to “architect the people” in the organization is to apply appropriate governance policies and processes that encourage the desired behavior. Excessive or inappropriate governance typically backfires, however, as too many rules and policies can lower morale and productivity. Instead, it’s important to encourage desired behavior via effective incentives, coupled with tools that facilitate the desired behavior, yet make undesirable behavior difficult. To this end, ITinvolve empowers people so that they are willing and even desirous to adapt their behavior. ITinvolve helps people facilitate their work by giving them the information and analysis they require, and enabling collaboration with other relevant team members (even ones they may not know about).

Giving people better tools and rewarding them with free food or cash bonuses is only part of the story. In order to achieve the business agility goals of the organization, this human governance must be seamlessly integrated with the automated governance of technology. In other words, technology must support the desired human behavior by providing the right tools, but people must also be able to properly manage and govern the technology in order to support the flexibility necessary for the organization to be agile.

Furthermore, as emergent behavior is inherently unpredictable, it is essential that organizations take an iterative approach to directing human and technology behavior in order to increase the organization’s agility. Each iteration should include a feedback loop that reflects the resulting effects of any policy or tooling change in order to improve results of subsequent iterations.

ITinvolve’s combined automated governance and human curation approach brings together the essential elements of this Agile Architecture story. At its core, the Agility Manager is an application that simplifies and encourages the desired behavior from the teams using the application. It also supports multiple approaches to automating the collection and communication of necessary metadata, as well as the automation of policies.

Instead of discouraging active participation in knowledge collection as standard portals and knowledge management tools do, ITinvolve empowers people to share their knowledge, as shown in the figure below. This approach facilitates cross-team collaboration on projects and decisions by supporting more effective risk management using current and accurate information. As a result, people can get their jobs done and make better decisions by fully understanding the various dependencies among requirements, policies, applications, and other elements of their work environment.

ITinvolve Agility Manager illustrating interrelationships among various diverse types of people and objects in the organization (Source: ITinvolve)

ITinvolve Agility Manager illustrating interrelationships among
various diverse types of people and objects in the organization (Source: ITinvolve)

ITinvolve also brings together and integrates varied data sources, including documents on portals, metadata in asset management tools and CMDBs, automation scripts and recipes, and other information that would otherwise be scattered about the organization or locked up in the heads of key personnel. This “tribal knowledge” of each expert in the enterprise is a critical asset that is always at risk of being lost, either through people leaving the organization, or simply forgetting the details over time.

Not only does ITinvolve facilitate the collection and dissemination of such tribal knowledge, but the application also supports the continuous review of such information by other experts in the organization. The result is an iterative, continuous-feedback approach to ongoing improvement of the information that ITinvolve manages. In fact, by bringing various individuals together from across different departments within the organization, ITinvolve supports flexible collaboration across the enterprise. Such cross-silo collaboration is critical for Agile projects, DevOps, and other initiatives that drive greater agility in the enterprise.

The Intellyx Take

One area where Agile development methodologies and the Agile Architecture approach to treating the organization as a Complex Adaptive System overlap is with the focus on self-organizing teams. Top-down approaches to creating teams – essentially, managers formally assigning roles to individuals – limit the flexibility of the team and thus impact the agility of the organization. Allowing teams to organize themselves addresses this issue.

And yet, as teams expand beyond a handful of people, especially when such teams are cross-functional and involve a variety of people in different roles, then self-organization can potentially begin to break down. The challenge isn’t necessarily the competency of the individuals involved, but rather their ability to communicate effectively and maintain coherent, up-to-date tribal knowledge, even as the team’s personnel might change or their tasks may evolve.

Solving this challenge is central to ITinvolve’s value proposition, because it both facilitates and supports the self-organization so critical to Agile teams, while at the same time addressing the communication and knowledge management challenges endemic to cross-functional teams. As a result, ITinvolve fosters a self-regulating system that provides greater transparency to all team members and management alike, as well as automated constraints on the behavior of associated technology assets, in such a way that facilitates the iterative feedback loop essential to driving agility long-term in large organizations.

ITinvolve is an Intellyx client. Intellyx retains full editorial control over the content of this post.

Read the original blog entry...

More Stories By Jason Bloomberg

Jason Bloomberg is the leading expert on architecting agility for the enterprise. As president of Intellyx, Mr. Bloomberg brings his years of thought leadership in the areas of Cloud Computing, Enterprise Architecture, and Service-Oriented Architecture to a global clientele of business executives, architects, software vendors, and Cloud service providers looking to achieve technology-enabled business agility across their organizations and for their customers. His latest book, The Agile Architecture Revolution (John Wiley & Sons, 2013), sets the stage for Mr. Bloomberg’s groundbreaking Agile Architecture vision.

Mr. Bloomberg is perhaps best known for his twelve years at ZapThink, where he created and delivered the Licensed ZapThink Architect (LZA) SOA course and associated credential, certifying over 1,700 professionals worldwide. He is one of the original Managing Partners of ZapThink LLC, the leading SOA advisory and analysis firm, which was acquired by Dovel Technologies in 2011. He now runs the successor to the LZA program, the Bloomberg Agile Architecture Course, around the world.

Mr. Bloomberg is a frequent conference speaker and prolific writer. He has published over 500 articles, spoken at over 300 conferences, Webinars, and other events, and has been quoted in the press over 1,400 times as the leading expert on agile approaches to architecture in the enterprise.

Mr. Bloomberg’s previous book, Service Orient or Be Doomed! How Service Orientation Will Change Your Business (John Wiley & Sons, 2006, coauthored with Ron Schmelzer), is recognized as the leading business book on Service Orientation. He also co-authored the books XML and Web Services Unleashed (SAMS Publishing, 2002), and Web Page Scripting Techniques (Hayden Books, 1996).

Prior to ZapThink, Mr. Bloomberg built a diverse background in eBusiness technology management and industry analysis, including serving as a senior analyst in IDC’s eBusiness Advisory group, as well as holding eBusiness management positions at USWeb/CKS (later marchFIRST) and WaveBend Solutions (now Hitachi Consulting).

@DevOpsSummit Stories
Digitization is driving a fundamental change in society that is transforming the way businesses work with their customers, their supply chains and their people. Digital transformation leverages DevOps best practices, such as Agile Parallel Development, Continuous Delivery and Agile Operations to capitalize on opportunities and create competitive differentiation in the application economy. However, information security has been notably absent from the DevOps movement. Speed doesn’t have to negatively impact security. Container-to-container communication should not be in clear text, yet it is. ...
In the world of DevOps there are ‘known good practices’ – aka ‘patterns’ – and ‘known bad practices’ – aka ‘anti-patterns.' Many of these patterns and anti-patterns have been developed from real world experience, especially by the early adopters of DevOps theory; but many are more feasible in theory than in practice, especially for more recent entrants to the DevOps scene. In this power panel at @DevOpsSummit at 18th Cloud Expo, moderated by DevOps Conference Chair Andi Mann, panelists discussed the patterns and anti-patterns of DevOps, and what it means to ‘do the right thing’ in a DevOps wa...
"We're bringing out a new application monitoring system to the DevOps space. It manages large enterprise applications that are distributed throughout a node in many enterprises and we manage them as one collective," explained Kevin Barnes, President of eCube Systems, in this SYS-CON.tv interview at DevOps at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Your business relies on your applications and your employees to stay in business. Whether you develop apps or manage business critical apps that help fuel your business, what happens when users experience sluggish performance? You and all technical teams across the organization – application, network, operations, among others, as well as, those outside the organization, like ISPs and third-party providers – are called in to solve the problem.
More and more companies are looking to microservices as an architectural pattern for breaking apart applications into more manageable pieces so that agile teams can deliver new features quicker and more effectively. What this pattern has done more than anything to date is spark organizational transformations, setting the foundation for future application development. In practice, however, there are a number of considerations to make that go beyond simply “build, ship, and run,” which changes how developers and operators work together to streamline cohesive systems.
CIOs and those charged with running IT Operations are challenged to deliver secure, audited, and reliable compute environments for the applications and data for the business. Behind the scenes these tasks are often accomplished by following onerous time-consuming processes and often the management of these environments and processes will be outsourced to multiple IT service providers. In addition, the division of work is often siloed into traditional "towers" that are not well integrated for cross-functional purposes. So, when traditional IT Service Management (ITSM) meets the cloud, and equal...
Tricentis, the continuous testing company and market leader in software testing solutions for enterprises, was among the top 10 winners of the ASP Award for 2016 for their Support Websites and was placed first in the small company (under $100 million) category. The Association of Support Professionals (ASP) is an international membership organization for customer support managers and professionals. For the past 18 years, the ASP has been awarding the ‘Ten Best Web Support Sites’ to top tech firms in the world. Since 2012, Tricentis has received the award for Top 10 support websites numerous ti...
The now mainstream platform changes stemming from the first Internet boom brought many changes but didn’t really change the basic relationship between servers and the applications running on them. In fact, that was sort of the point. In his session at 18th Cloud Expo, Gordon Haff, senior cloud strategy marketing and evangelism manager at Red Hat, will discuss how today’s workloads require a new model and a new platform for development and execution. The platform must handle a wide range of recent developments, including containers and Docker, distributed resource management, and DevOps tool ...
Much of the value of DevOps comes from a (renewed) focus on measurement, sharing, and continuous feedback loops. In increasingly complex DevOps workflows and environments, and especially in larger, regulated, or more crystallized organizations, these core concepts become even more critical. In his session at @DevOpsSummit at 18th Cloud Expo, Andi Mann, Chief Technology Advocate at Splunk, showed how, by focusing on 'metrics that matter,' you can provide objective, transparent, and meaningful feedback on DevOps processes to all stakeholders. Learn from real-life examples how to use the data g...
DBmaestro has announced the release of TeamWork Version 5.1, which improves its database release automation interoperability to support seamless integration with all sources of database changes, while predicting the success of database deployments and alerting for configuration drift. Additionally, Version 5.1 includes dozens of security upgrades and improvements to integrations with solutions such as Jira, Jenkins and CA Release Automation.
What does it look like when you have access to cloud infrastructure and platform under the same roof? Let’s talk about the different layers of Technology as a Service: who cares, what runs where, and how does it all fit together. In his session at 18th Cloud Expo, Phil Jackson, Lead Technology Evangelist at SoftLayer, an IBM company, spoke about the picture being painted by IBM Cloud and how the tools being crafted can help fill the gaps in your IT infrastructure.
When people aren’t talking about VMs and containers, they’re talking about serverless architecture. Serverless is about no maintenance. It means you are not worried about low-level infrastructural and operational details. An event-driven serverless platform is a great use case for IoT. In his session at @ThingsExpo, Animesh Singh, an STSM and Lead for IBM Cloud Platform and Infrastructure, will detail how to build a distributed serverless, polyglot, microservices framework using open source technologies.
Keeping pace with advancements in software delivery processes and tooling is taxing even for the most proficient organizations. Point tools, platforms, open source and the increasing adoption of private and public cloud services requires strong engineering rigor – all in the face of developer demands to use the tools of choice. As Agile has settled in as a mainstream practice, now DevOps has emerged as the next wave to improve software delivery speed and output. To make DevOps work, organizations must focus on what is most relevant to deliver value, reduce IT complexity, create more repeatable...
You are moving to the Cloud. The question is not if, it’s when. Now that your competitors are in the cloud and lapping you, your “when” better hurry up and get here. But saying and doing are two different things. In his session at @DevOpsSummit at 18th Cloud Expo, Robert Reeves, CTO of Datical, explained how DevOps can be your onramp to the cloud. By adopting simple, platform independent DevOps strategies, you can accelerate your move to the cloud. Spoiler Alert: He also makes sure you don’t forget the database in your adoption of DevOps and the cloud.
DevOps at Cloud Expo – being held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real results. Among the proven benefits, DevOps is correlated with 20% faster time-to-market, 22% improvement in qua...
Kubernetes is a new and revolutionary open-sourced system for managing containers across multiple hosts in a cluster. Ansible is a simple IT automation tool for just about any requirement for reproducible environments. In his session at @DevOpsSummit at 18th Cloud Expo, Patrick Galbraith, a principal engineer at HPE, discussed how to build a fully functional Kubernetes cluster on a number of virtual machines or bare-metal hosts. Also included will be a brief demonstration of running a Galera MySQL cluster as a Kubernetes application.
@DevOpsSummit taking place June 7-9, 2016 at Javits Center, New York City, and Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 18th International @CloudExpo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world.
NHK, Japan Broadcasting, will feature the upcoming @ThingsExpo Silicon Valley in a special 'Internet of Things' and smart technology documentary that will be filmed on the expo floor between November 3 to 5, 2015, in Santa Clara. NHK is the sole public TV network in Japan equivalent to the BBC in the UK and the largest in Asia with many award-winning science and technology programs. Japanese TV is producing a documentary about IoT and Smart technology and will be covering @ThingsExpo Silicon Valley. The program, to be aired during the peak viewership season of the year, will have a major impac...
SYS-CON Events announced today that Men & Mice, the leading global provider of DNS, DHCP and IP address management overlay solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. The Men & Mice Suite overlay solution is already known for its powerful application in heterogeneous operating environments, enabling enterprises to scale without fuss. Building on a solid range of diverse platform support, the Men & Mice Suite is taking overlay dexterity one step further into the cloud through full suppo...
SYS-CON Events announced today that Catchpoint Systems, Inc., a provider of innovative web and infrastructure monitoring solutions, has been named “Silver Sponsor” of SYS-CON's DevOps Summit at 18th Cloud Expo New York, which will take place June 7-9, 2016, at the Javits Center in New York City, NY. Catchpoint is a leading Digital Performance Analytics company that provides unparalleled insight into customer-critical services to help consistently deliver an amazing customer experience. Designed for digital business, Catchpoint is the only end-user experience monitoring (EUM) platform that can...
@DevOpsSummit taking place June 7-9, 2016 at Javits Center, New York City, and Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 18th International @CloudExpo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world.
Cloud Expo, Inc. has announced today that Andi Mann returns to 'DevOps at Cloud Expo 2016' as Conference Chair The @DevOpsSummit at Cloud Expo will take place on June 7-9, 2016, at the Javits Center in New York City, New York. "DevOps is set to be one of the most profound disruptions to hit IT in decades," said Andi Mann. "It is a natural extension of cloud computing, and I have seen both firsthand and in independent research the fantastic results DevOps delivers. So I am excited to help the great team at @DevOpsSummit and Cloud Expo tell the world how they can leverage this emerging disrupt...
SYS-CON Events announced today that Addteq will exhibit at SYS-CON's @DevOpsSummit at Cloud Expo New York, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Addteq is one of the top 10 Platinum Atlassian Experts who specialize in DevOps, custom and continuous integration, automation, plugin development, and consulting for midsize and global firms. Addteq firmly believes that automation is essential for successful software releases. Addteq centers its products and services around this fundamentally unique approach to delivering complete software release manage...
SYS-CON Events announced today that FalconStor Software® Inc., a 15-year innovator of software-defined storage solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. FalconStor Software®, Inc. (NASDAQ: FALC) is a leading software-defined storage company offering a converged, hardware-agnostic, software-defined storage and data services platform. Its flagship solution FreeStor®, utilizes a horizontal architecture that unlocks a new world of storage opportunities, allowing IT managers, MSPs, and CS...
SYS-CON Events announced today that Fusion, a leading provider of cloud services, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Fusion, a leading provider of integrated cloud solutions to small, medium and large businesses, is the industry's single source for the cloud. Fusion's advanced, proprietary cloud service platform enables the integration of leading edge solutions in the cloud, including cloud communications, cloud connectivity, and cloud computing. Fusion's innovative, yet proven cloud solu...