|By PR Newswire||
|August 21, 2014 11:00 AM EDT||
BOULDER, Colo., Aug. 21, 2014 /PRNewswire/ -- VictorOps, the leading collaboration and incident management platform designed for DevOps teams, today announced a first-class integration with Atlassian's HipChat. With this integration, VictorOps users can create a HipChat room that pipes in the VictorOps feed and allows chat conducted in that room to be captured in the VictorOps timeline.
VictorOps recognizes that the use of chat is important to information capture and reuse processes. VictorOps customers use a combination of VictorOps timeline updates while away from the office and enterprise chat tools like HipChat, Slack, Flowdock, or Campfire while at the office. Subsequently, the next series of integrations will directly address ChatOps, in order to make the use of chat based collaboration easier for DevOps teams. HipChat is the first of these integrations.
"Regardless of how you communicate, it's critical that all of the information is captured for things like post-mortem reporting," said Todd Vernon, co-founder and CEO, VictorOps. "Ultimately our mission is to reduce time-to-resolution and information reuse is key to that mission."
With this integration, the VictorOps retrospection-reporting tool – Post-mortem Reporting - will now include all conversations that take place in HipChat. In the heat of the moment, all ChatOps commands, conversations, escalations and so on will be captured in VictorOps as part of the problem resolution. So at the end of the day, DevOps teams will have a documented account of how the problem was solved making uptime reporting and future problem resolution easier.
VictorOps is a collaborative platform designed for DevOps teams that combines the power of people and data to solve IT problems in real-time. The VictorOps platform seamlessly orchestrates team situational awareness, incident creation, escalation, notification, and remediation with team members regardless of physical location or time of day. Privately held, VictorOps is backed by Costanoa Venture Capital and Foundry Group. For more information, visit http://www.victorops.com and follow the company on Twitter @GoVictorOps.
In a recent research, analyst firm IDC found that the average cost of a critical application failure is $500,000 to $1 million per hour and the average total cost of unplanned application downtime is $1.25 billion to $2.5 billion per year for Fortune 1000 companies. In addition to the findings on the cost of the downtime, the research also highlighted best practices for development, testing, application support, infrastructure, and operations teams.
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