Click here to close now.


@DevOpsSummit Authors: Elizabeth White, Wayne Ariola, Liz McMillan, AppDynamics Blog, Craig Lowell

Related Topics: @DevOpsSummit, Java IoT, Microservices Expo, Linux Containers, Containers Expo Blog, @CloudExpo

@DevOpsSummit: Blog Post

Focusing on Business Transactions Is a Proven Best Practice [#DevOps]

So, what exactly is a Business Transaction?

In today’s software-defined business era, uptime and availability are key to the business survival. The application is the business. However, ensuring proper application performance remains a daunting task for their production environments, where do you start?

Enter Business Transactions.

By starting to focus on the end-user experience and measuring application performance based on their interactions, we can correctly gauge how the entire environment is performing. We follow each individual user request as it flows through the application architecture, comparing the response time to its optimal performance. This inside-out strategy allows AppDynamics to instantly identify performance bottlenecks and allows application owners to get to the root-cause of issues that much faster.

By becoming business transaction-centric application owners can ensure uptime and availability even within a challenging application environment. Business transactions give them the insight that’s required in order to react to quickly changing conditions and respond accordingly.

So, what exactly is a Business Transaction?

Simply: any and every online user request.

Consider a business transaction to be a user-generated action within your system. The best practice for determining the performance of your application isn’t to measure CPU usage, but to track the flow of a transaction that your customer, the end user, has requested.

It can be requests such as:

  • logging in
  • adding an item to a cart
  • checking out
  • searching for an item
  • navigating different tabs

Shifting your focus to business transactions completely changes the game in terms of your ability to support application performance.

Business Transactions and APM
Business Transactions equip application owners with three important advantages.

Knowledge of User Experience
If a business transaction is a “user-generated action,” then it’s pretty clear how monitoring business transactions can have a tremendous effect on your ability to understand the experience of your end user.

If your end user adds a book to a shopping cart, is the transaction performing as expected or is it taking 3 seconds longer? (And what kind of impact will that have on end users? Will they decide to surf away and buy books somewhere else, thus depriving your business of not just the immediate purchase but the potential loss of lifetime customer revenue?)

Monitoring business transactions gives you a powerful insight into the experience of your end user.

Service Assurance – the ability to track baseline performance metrics
AppDynamics hears from our clients all the time that it’s difficult to know what “normal” actually is. This is particularly true in an ever-changing application environment. If you try to determine normal performance by correlating code-level metrics – while at the same time reacting to frequent code drops – you will never get there.

Business transactions offer a Service Assurance constant that you can use for ongoing monitoring. The size of your environment may change and the number of nodes may come and go, but by focusing on business transactions as your ongoing metric, you can begin to create baseline performance for your application. Understanding this baseline performance is exactly what you need in order to understand whether your application is running as expected and desired, or whether it’s completely gone off the rails.

For example, you may have a sense of how your application is supposed to perform. But do you really know how it performs every Sunday at 6 p.m.? Or the last week of December? And if you don’t, how will you know when the application is deviating from acceptable performance? It’s figuring out “normal” in terms of days, weeks, and even seasons that you need to truly understand your application’s baseline performance.

Triage & Diagnosis – always knowing where to look to solve problems
Finally, when problems occur, business transactions prevent you from hunting through logs and swimming through lines of code. The transaction’s poor performance immediately shines a spotlight on the problem – and your ability to get to root cause quickly is dramatically improved.

If you’re tracking code-level metrics in a large environment instead of monitoring business transactions, the chances are that the fire you’re troubleshooting is going to roar out of hand before you’re able to douse it.

Application owners are under extraordinary pressure to incorporate frequent code changes while still being held responsible for 100% application uptime and performance. In a distributed and rapidly changing environment, meeting these high expectations becomes tremendously challenging.

A strong focus on business transactions becomes absolutely essential for maintaining application performance. Transaction-centric monitoring provides the basis for a stable performance assurance metric, it delivers powerful insights into user experience, and it ensures the ability to know where to hunt during troubleshooting.

The right APM solution can automate much of this work. It can help application owners identify and bucket their business transactions, as well as assist with triage, troubleshooting, and root cause diagnosis when transactions violate their performance baselines. In this way, business transactions are essential to ensuring the success of Developers, Operations, and Architects – anyone with a stake in application performance.

The post Focusing on Business Transactions is a Proven Best Practice written by appeared first on Application Performance Monitoring Blog from AppDynamics.

Read the original blog entry...

More Stories By AppDynamics Blog

In high-production environments where release cycles are measured in hours or minutes — not days or weeks — there's little room for mistakes and no room for confusion. Everyone has to understand what's happening, in real time, and have the means to do whatever is necessary to keep applications up and running optimally.

DevOps is a high-stakes world, but done well, it delivers the agility and performance to significantly impact business competitiveness.

@DevOpsSummit Stories
Today, we are in the middle of a paradigm shift as we move from managing applications on VMs and containers to embracing everything that the cloud and XaaS (Everything as a Service) has to offer. In his session at 17th Cloud Expo, Kevin Hoffman, Advisory Solutions Architect at Pivotal Cloud Foundry, will provide an overview of 12-factor apps and migrating enterprise apps to the cloud. Kevin Hoffman is an Advisory Solutions Architect for Pivotal Cloud Foundry, and has spent the past 20 years building enterprise and mobile software for small businesses, massive enterprises, and everything in ...
DevOps has often been described in terms of CAMS: Culture, Automation, Measuring, Sharing. While we’ve seen a lot of focus on the “A” and even on the “M”, there are very few examples of why the “C" is equally important in the DevOps equation. In her session at @DevOps Summit, Lori MacVittie, of F5 Networks, will explore HTTP/1 and HTTP/2 along with Microservices to illustrate why a collaborative culture between Dev, Ops, and the Network is critical to ensuring success.
DevOps delivers remarkable results. But does it help all of IT? Can traditional ‘mode 1’ IT benefit as much as innovative ‘mode 2’? How about the rest of your business? Or have you just shifted your bottleneck? And if so, what can you do about it? Improving dev and ops is necessary, but not sufficient. It often just shifts the burden sideways (e.g., to PMs, SQA, InfoSec, DBAs, NOC, etc.), upstream (to the PMO, Controller, Business Liaison, etc.), or downstream (to TechPubs, Service Desk, Training, etc.).
SYS-CON Events announced today that has been named a "Bronze Sponsor" of SYS-CON's @DevOpsSummit Silicon Valley, which will take place November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. provides open-source software ELK turned into a log analytics platform that is simple, infinitely- scalable, highly available, and secure.
SYS-CON Events announced today that Alert Logic, the leading provider of Security-as-a-Service solutions for the cloud, has been named “Bronze Sponsor” of SYS-CON's 17th International Cloud Expo® and DevOps Summit 2015 Silicon Valley, which will take place November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Alert Logic provides Security-as-a-Service for on-premises, cloud, and hybrid IT infrastructures, delivering deep security insight and continuous protection for customers at a lower cost than traditional security solutions.
Clearly the way forward is to move to cloud be it bare metal, VMs or containers. One aspect of the current public clouds that is slowing this cloud migration is cloud lock-in. Every cloud vendor is trying to make it very difficult to move out once a customer has chosen their cloud. In his session at 17th Cloud Expo, Naveen Nimmu, CEO of Clouber, Inc., will advocate that making the inter-cloud migration as simple as changing airlines would help the entire industry to quickly adopt the cloud without worrying about any lock-in fears. In fact by having standard APIs for IaaS would help PaaS expl...
Culture is the most important ingredient of DevOps. The challenge for most organizations is defining and communicating a vision of beneficial DevOps culture for their organizations, and then facilitating the changes needed to achieve that. Often this comes down to an ability to provide true leadership. As a CIO, are your direct reports IT managers or are they IT leaders? The hard truth is that many IT managers have risen through the ranks based on their technical skills, not their leadership ability. Many are unable to effectively engage and inspire, creating forward momentum in the direction...
Mobile, social, Big Data, and cloud have fundamentally changed the way we live. “Anytime, anywhere” access to data and information is no longer a luxury; it’s a requirement, in both our personal and professional lives. For IT organizations, this means pressure has never been greater to deliver meaningful services to the business and customers.
Clutch is now a Docker Authorized Consulting Partner, having completed Docker's certification course on the "Docker Accelerator for CI Engagements." More info about Clutch's success implementing Docker can be found here. Docker is an open platform for developers and system administrators to build, ship and run distributed applications. With Docker, IT organizations shrink application delivery from months to minutes, frictionlessly move workloads between data centers and the cloud and achieve 20x greater efficiency in their use of computing resources. Inspired by an active community and trans...
For almost two decades, businesses have discovered great opportunities to engage with customers and even expand revenue through digital systems, including web and mobile applications. Yet, even now, the conversation between the business and the technologists that deliver these systems is strained, in large part due to misaligned objectives. In his session at DevOps Summit, James Urquhart, Senior Vice President of Performance Analytics at SOASTA, Inc., will discuss how measuring user outcomes – including how the performance, flow and content of your digital systems affects those outcomes – ca...
DevOps is gaining traction in the federal government – and for good reasons. Heightened user expectations are pushing IT organizations to accelerate application development and support more innovation. At the same time, budgetary constraints require that agencies find ways to decrease the cost of developing, maintaining, and running applications. IT now faces a daunting task: do more and react faster than ever before – all with fewer resources.
The cloud has reached mainstream IT. Those 18.7 million data centers out there (server closets to corporate data centers to colocation deployments) are moving to the cloud. In his session at 17th Cloud Expo, Achim Weiss, CEO & co-founder of ProfitBricks, will share how two companies – one in the U.S. and one in Germany – are achieving their goals with cloud infrastructure. More than a case study, he will share the details of how they prioritized their cloud computing infrastructure deployments and the details they’ve learned. From performance to network configurations, they've got interesting...
Decisions about budgets and resources are often made without IT even having a seat at the table. As technologist we understand the value of DevOps - but do your business counterparts? If they don't, your DevOps initiatives could lose funding before they start. In her session at DevOps Summit, Jeanne Morain, Strategist / Author at iSpeak Cloud, LLC, will provide insights on how to bridge the gap between business and technology leaders. Attendees will learn prescriptive guidance on balancing workloads, critical communication processes and considerations for building out a solid return-on-inves...
The modern software development landscape consists of best practices and tools that allow teams to deliver software in a near-continuous manner. By adopting a culture of automation, measurement and sharing, the time to ship code has been greatly reduced, allowing for shorter release cycles and quicker feedback from customers and users. Still, with all of these tools and methods, how can teams stay on top of what is taking place across their infrastructure and codebase? Hopping between services and command line interfaces creates context-switching that slows productivity, efficiency, and may le...
While testing is often ignored when it comes to DevOps - it could be the most important aspect of achieving true DevOps success. Without rethinking automated testing from the ground-up, the entire DevOps productivity gain cannot be realized. Large tech companies build their own rapid test automation that runs in minutes across functional, performance, security and other tests. In his session at DevOps Summit, Kevin Surace, CEO of Appvance, will discuss how we learn from these real-world successes and achieve a 95% time reduction in creating and running automated unified tests. Otherwise ent...
SYS-CON Events announced today that JFrog, maker of Artifactory, the popular Binary Repository Manager, will exhibit at SYS-CON's @DevOpsSummit Silicon Valley, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Based in California, Israel and France, founded by longtime field-experts, JFrog, creator of Artifactory and Bintray, has provided the market with the first Binary Repository solution and a software distribution social platform.
SYS-CON Events announced today that IBM Cloud Data Services has been named “Bronze Sponsor” of SYS-CON's 17th Cloud Expo, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. IBM Cloud Data Services offers a portfolio of integrated, best-of-breed cloud data services for developers focused on mobile computing and analytics use cases.
Docker is hot. However, as Docker container use spreads into more mature production pipelines, there can be issues about control of Docker images to ensure they are production-ready. Is a promotion-based model appropriate to control and track the flow of Docker images from development to production? In his session at DevOps Summit, Fred Simon, Co-founder and Chief Architect of JFrog, will demonstrate how to implement a promotion model for Docker images using a binary repository, and then show how to distribute them to any kind of consumer, being it a customer or a data center.
DevOps is speeding towards the IT world like a freight train and the hype around it is deafening. There is no reason to be afraid of this change as it is the natural reaction to the agile movement that revolutionized development just a few years ago. By definition, DevOps is the natural alignment of IT performance to business profitability. The relevance of this has yet to be quantified but it has been suggested that the route to the CEO’s chair will come from the IT leaders that successfully make the transition to a DevOps model. If this still seems foreign to you, I recommend reading up on D...
SYS-CON Events announced today that Cloud Raxak has been named “Media & Session Sponsor” of SYS-CON's 17th Cloud Expo, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Raxak Protect automates security compliance across private and public clouds. Using the SaaS tool or managed service, developers can deploy cloud apps quickly, cost-effectively, and without error.
The principles behind DevOps are not new - for decades people have been automating system administration and decreasing the time to deploy apps and perform other management tasks. However, only recently did we see the tools and the will necessary to share the benefits and power of automation with a wider circle of people. In his session at DevOps Summit, Bernard Sanders, Chief Technology Officer at CloudBolt Software, will explore the latest tools including Puppet, Chef, Docker, and CMPs needed to move from an insulated culture where automation is absent or hoarded to one where the power of ...
SYS-CON Media announced that Splunk, a provider of the leading software platform for real-time Operational Intelligence, has launched an ad campaign on Big Data Journal. Splunk software and cloud services enable organizations to search, monitor, analyze and visualize machine-generated big data coming from websites, applications, servers, networks, sensors and mobile devices. The ads focus on delivering ROI - how improved uptime delivered $6M in annual ROI, improving customer operations by mining large volumes of unstructured data, and how data tracking delivers uptime when it matters most.
As a company adopts a DevOps approach to software development, what are key things that both the Dev and Ops side of the business must keep in mind to ensure effective continuous delivery? In his session at DevOps Summit, Mark Hydar, Head of DevOps, Ericsson TV Platforms, will share best practices and provide helpful tips for Ops teams to adopt an open line of communication with the development side of the house to ensure success between the two sides.
At first adopted by enterprises to consolidate physical servers, virtualization is now widely used in cloud computing to offer elasticity and scalability. On the other hand, Docker has developed a new way to handle Linux containers, inspired by version control software such as Git, which allows you to keep all development versions. In his session at 17th Cloud Expo, Dominique Rodrigues, the co-founder and CTO of Nanocloud Software, will discuss how in order to also handle QEMU / KVM virtual machines versions, they have developed a new tool, called Vm_commit, which can create commits, backup ...
Even though you are running an agile development process, that doesn’t necessarily mean that your performance testing is being conducted in a truly agile way. Saving performance testing for a “final sprint” before release still treats it like a waterfall development step, with all the cost and risk that comes with that. In this post, we will show you how to make load testing happen early and often by putting SLAs on the agile task board.