Welcome!

@DevOpsSummit Authors: Elizabeth White, Automic Blog, Pat Romanski, Angsuman Dutta, Karthick Viswanathan

Related Topics: @DevOpsSummit, Industrial IoT, IBM Cloud, Open Source Cloud, Containers Expo Blog, Apache

@DevOpsSummit: Blog Feed Post

DevOps vs Outsourcing By @SD_Architect | @DevOpsSummit [#DevOps]

As we look at enterprises adopting DevOps, yes, enterprises are adopting DevOps, in droves

June 10, 2014

As we look at enterprises adopting DevOps (yes, enterprises are adopting DevOps, in droves), the question regarding outsourcing always comes up. Many (read: most) enterprises have at least some of their application delivery or IT operations outsourced to an external vendor. This may be the traditional ‘offshoring’ where work is offloaded to an external, offshore and usually cheaper provider; to a true supply chain model, where external and internal providers deliver components of the application delivery supply chain. Both scenarios have a significantly different impact on DevOps adoption. (Yes, I am over simplifying outsourcing, but it serves the purpose for this discussion).

Strategic Outsourcing:

This is the scenario where an enterprise decides that it is cheaper or from a business perspective, better to outsource all or part of their application delivery to another provider, which excels in that space. This decision to outsource may be done due to cost reasons or due to the simple fact that the organization believes that it does not need to have that capability in house. It is better to hire someone to deliver it. The commonest example would be a company hiring an organization like IBM to run its data centers. The organization chooses to not hire staff to run data centers. It makes sense to let IBM do it. Another example would be a retailer hiring an external vendor to build and deliver its mobile apps. Again, they may have strategically decided that these are capabilities they do not have in-house. Instead of building a new mobile team from scratch, lets have a company that provides mobile app building as a service, deliver it.post-27147-You-may-not-outsource-your-hom-HwUd

In the latter scenario, DevOps is not that much of a problem. When you outsource an entire application, you outsource the delivery pipeline too. If the entire mobile app development is outsourced, the DevOps part remains limited to ensuring that the movie app can access the back-end systems it needs to, hopefully thru well defined and managed APIs. Now in the first scenario, if you build an application in-house and deliver it to a production environment managed by an external vendor, you need to do a hand off and receive the appropriate feedback to improve continuously. If the contracts are not set in stone, a Continuous Delivery model can be managed with the external vendor partnering with the organization.

I am not trivializing the planning and collaboration that needs to be done. But if the external vendor is a true partner, this can be achieved. The enterprise in question still needs to ‘own’ the portfolio management, planning, release management and governance of the application being delivered. And yes, if the vendor is not willing to partner and/or the contracts and set in stone and cannot be amended to provide for a ‘DevOps’ style model of collaboration without lawyers getting involved – you are up the proverbial creek without a paddle. You may put away your ‘DevOps for Dummies‘ book and find one titled ‘Contract Negotiation For Dummies’.

Supply Chain:

The DevOps adoption challenge become more interesting in a supply chain model, where an entire applications delivery ’s not outsourced, but individual components are being delivered by separate providers in the supply chain. These may not all be external suppliers the enterprise has outsourced to. More than likely they will be a combination of internal and external providers. Internal providers are easier to deal with. Barring politics and lack of buy-in from senior management, one can apply the DevOps principles to get the suppliers on-board. Best practices like creating a central enterprise-wide ‘DevOps Center of Excellence’ and developing internal DevOps evangelists, go a long way in getting the required buy-in.

If you have external providers, the situation can become tricky. Multiple providers developing and/or testing individual components leads to a many to many coordination and collaboration needs. Contracts get in the way. If two providers cannot communicate directly with each other and have to always go thru you the enterprise, you have a problem. If every time you try to make a change based on feedback, as required for DevOps adoption, the vendor pulls out their contract and/or charges you a change fee, you most certainly have a problem. I recently met with a customer whose external provider for Dev – Test environments charges $10,000 for each change to the base VM image. They can’t afford to make adjustments to their environments – ‘production like environments’ are not an option.

The only solution here is to seek to get the external providers to see their value in working with you to adopt DevOps. If they see the value in the efficiencies and reduction of waste DevOps can bring to them, and allow them to deliver higher quality software in lesser time, with fewer resources, that may win them over. If however, their contracts are written in a way that faster delivery, more efficient delivery or fewer people needed hurts their bottom line, not much can be done.

Your mileage may vary

So, is outsourcing the death of DevOps? Or DevOps the death of outsourcing? Not at all. Organizations cannot have all the IT skills they need in house. They will need to bring expertise in from external vendors. Outsourcing is here to stay. The advent of DevOps and the need to collaboration, agility and responsiveness to feedback that is needed to adopt DevOps goes to say that future contracts will be written with these goals in mind. This is not an unreasonable expectation. System Integrators I interact with are seeing that already in RFPs they are receiving from enterprises looking to partner with them on a DevOps journey. This is really not an option. With all the external pressures – lowering costs, need for innovation at speed and the need to be more agile and responsive to the market is compelling enterprises to adopt DevOps. It is also compelling outsourcers to change how they evolve from suppliers to partners for their clients. DevOps, in my opinion will bring on the next generation of outsourcing.

Related posts:

Understanding DevOps:

Adopting DevOps:

Read the original blog entry...

More Stories By Sanjeev Sharma

Sanjeev is a 20-year veteran of the software industry. For the past 18 years he has been a solution architect with Rational Software, an IBM brand. His areas of expertise include DevOps, Mobile Development and UX, Lean and Agile Transformation, Application Lifecycle Management and Software Supply Chains. He is a DevOps Thought Leader at IBM and currently leads IBM’s Worldwide Technical Sales team for DevOps. He speaks regularly at conferences and has written several papers. He is also the author of the DevOps For Dummies book.

Sanjeev has an Electrical Engineering degree from The National Institute of Technology, Kurukshetra, India and a Masters in Computer Science from Villanova University, United States. He is passionate about his family, travel, reading, Science Fiction movies and Airline Miles. He blogs about DevOps at http://bit.ly/sdarchitect and tweets as @sd_architect

@DevOpsSummit Stories
In his session at 20th Cloud Expo, Mike Johnston, an infrastructure engineer at Supergiant.io, discussed how to use Kubernetes to set up a SaaS infrastructure for your business. Mike Johnston is an infrastructure engineer at Supergiant.io with over 12 years of experience designing, deploying, and maintaining server and workstation infrastructure at all scales. He has experience with brick and mortar data centers as well as cloud providers like Digital Ocean, Amazon Web Services, and Rackspace. His expertise is in automating deployment, management, and problem resolution in these environments, allowing his teams to run large transactional applications with high availability and the speed the consumer demands.
All organizations that did not originate this moment have a pre-existing culture as well as legacy technology and processes that can be more or less amenable to DevOps implementation. That organizational culture is influenced by the personalities and management styles of Executive Management, the wider culture in which the organization is situated, and the personalities of key team members at all levels of the organization. This culture and entrenched interests usually throw a wrench in the works because of misaligned incentives.
SYS-CON Events announced today that Calligo, an innovative cloud service provider offering mid-sized companies the highest levels of data privacy and security, has been named "Bronze Sponsor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Calligo offers unparalleled application performance guarantees, commercial flexibility and a personalised support service from its globally located cloud platforms. Through its four pillars of focus, Calligo delivers a platform that businesses can trust to deliver the high level of service and protection they expect and is lacking in many cloud offerings.
SYS-CON Events announced today that DXWorldExpo has been named “Global Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Digital Transformation is the key issue driving the global enterprise IT business. Digital Transformation is most prominent among Global 2000 enterprises and government institutions.
SYS-CON Events announced today that Datera, that offers a radically new data management architecture, has been named "Exhibitor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Datera is transforming the traditional datacenter model through modern cloud simplicity. The technology industry is at another major inflection point. The rise of mobile, the Internet of Things, data storage and Big Data are challenging the existing design patterns of the Data Center. The increase in complexity of managing legacy systems alongside new systems is beyond the ability of most IT departments. This leads to multiple tiers of storage and high economic costs, during a time in which IT is expected to do more with less.
DX World EXPO, LLC., a Lighthouse Point, Florida-based startup trade show producer and the creator of "DXWorldEXPO® - Digital Transformation Conference & Expo" has announced its executive management team. The team is headed by Levent Selamoglu, who has been named CEO. "Now is the time for a truly global DX event, to bring together the leading minds from the technology world in a conversation about Digital Transformation," he said in making the announcement.
"With Digital Experience Monitoring what used to be a simple visit to a web page has exploded into app on phones, data from social media feeds, competitive benchmarking - these are all components that are only available because of some type of digital asset," explained Leo Vasiliou, Director of Web Performance Engineering at Catchpoint Systems, in this SYS-CON.tv interview at DevOps Summit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"At the keynote this morning we spoke about the value proposition of Nutanix, of having a DevOps culture and a mindset, and the business outcomes of achieving agility and scale, which everybody here is trying to accomplish," noted Mark Lavi, DevOps Solution Architect at Nutanix, in this SYS-CON.tv interview at @DevOpsSummit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
Kubernetes is an open source system for automating deployment, scaling, and management of containerized applications. Kubernetes was originally built by Google, leveraging years of experience with managing container workloads, and is now a Cloud Native Compute Foundation (CNCF) project. Kubernetes has been widely adopted by the community, supported on all major public and private cloud providers, and is gaining rapid adoption in enterprises. However, Kubernetes may seem intimidating and complex to learn. This is because Kubernetes is more of a toolset than a ready solution. Hence it’s essential to know when and how to apply the appropriate Kubernetes constructs.
"DX encompasses the continuing technology revolution, and is addressing society's most important issues throughout the entire $78 trillion 21st-century global economy," said Roger Strukhoff, Conference Chair. "DX World Expo has organized these issues along 10 tracks with more than 150 of the world's top speakers coming to Istanbul to help change the world."
"I think DevOps is now a rambunctious teenager – it’s starting to get a mind of its own, wanting to get its own things but it still needs some adult supervision," explained Thomas Hooker, VP of marketing at CollabNet, in this SYS-CON.tv interview at DevOps Summit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"I will be talking about ChatOps and ChatOps as a way to solve some problems in the DevOps space," explained Himanshu Chhetri, CTO of Addteq, in this SYS-CON.tv interview at @DevOpsSummit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"We are an IT services solution provider and we sell software to support those solutions. Our focus and key areas are around security, enterprise monitoring, and continuous delivery optimization," noted John Balsavage, President of A&I Solutions, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
Your homes and cars can be automated and self-serviced. Why can't your storage? From simply asking questions to analyze and troubleshoot your infrastructure, to provisioning storage with snapshots, recovery and replication, your wildest sci-fi dream has come true. In his session at @DevOpsSummit at 20th Cloud Expo, Dan Florea, Director of Product Management at Tintri, provided a ChatOps demo where you can talk to your storage and manage it from anywhere, through Slack and similar services with Tintri's web services architecture and APIs. Impress your DevOps team with smart and autonomous infrastructure.
DevOps at Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long development cycles that produce software that is obsolete at launch. DevOps may be disruptive, but it is essential.
Internet of @ThingsExpo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices - computers, smartphones, tablets, and sensors - connected to the Internet by 2020. This number will continue to grow at a rapid pace for the next several decades. With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo in Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise...
As enterprise cloud becomes the norm, businesses and government programs must address compounded regulatory compliance related to data privacy and information protection. The most recent, Controlled Unclassified Information and the EU’s GDPR have board level implications and companies still struggle with demonstrating due diligence. Developers and DevOps leaders, as part of the pre-planning process and the associated supply chain, could benefit from updating their code libraries and design by incorporating changes.
"I'm here to leverage my secret sauce, which is using outsourced development and the company that I utilize is delaPlex Software and they've basically allowed me to win Fortune 500 companies," noted Justin Witz, CTO of FRA and PlanTools, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
SYS-CON Events announced today that DXWorldExpo has been named “Global Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Digital Transformation is the key issue driving the global enterprise IT business. Digital Transformation is most prominent among Global 2000 enterprises and government institutions.
In his opening keynote at 20th Cloud Expo, Michael Maximilien, Research Scientist, Architect, and Engineer at IBM, discussed the full potential of the cloud and social data requires artificial intelligence. By mixing Cloud Foundry and the rich set of Watson services, IBM's Bluemix is the best cloud operating system for enterprises today, providing rapid development and deployment of applications that can take advantage of the rich catalog of Watson services to help drive insights from the vast trove of private and public data available to enterprises.
SYS-CON Events announced today that EnterpriseTech has been named “Media Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. EnterpriseTech is a professional resource for news and intelligence covering the migration of high-end technologies into the enterprise and business-IT industry, with a special focus on high-tech solutions in new product development, workload management, increased efficiency, and maximizing competitive edge.
"We began as LinuxAcademy.com about five years ago as a very small outfit. Since then we've transitioned into more of a DevOps training company - the technologies and the tooling around DevOps," explained Doug Vanderweide, an instructor at Linux Academy, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm. In their Day 3 Keynote at 20th Cloud Expo, Chris Brown, a Solutions Marketing Manager at Nutanix, and Mark Lavi, a Nutanix DevOps Solution Architect, explored the ways that Nutanix technologies empower teams to react faster than ever before and connect teams in ways that were either too complex or simply impossible with traditional infrastructures.
"NetApp's vision is how we help organizations manage data - delivering the right data in the right place, in the right time, to the people who need it, and doing it agnostic to what the platform is," explained Josh Atwell, Developer Advocate for NetApp, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
SYS-CON Events announced today that Massive Networks, that helps your business operate seamlessly with fast, reliable, and secure internet and network solutions, has been named "Exhibitor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. As a premier telecommunications provider, Massive Networks is headquartered out of Louisville, Colorado. With years of experience under their belt, their team of engineers can navigate the Carrier Ecosystem for your IT team acting as an extension of your business, producing a hassle-free experience.