Welcome!

@DevOpsSummit Authors: Carmen Gonzalez, Yeshim Deniz, Elizabeth White, Zakia Bouachraoui, Courtney Abud

Related Topics: @DevOpsSummit, Open Source Cloud, Machine Learning

@DevOpsSummit: Blog Feed Post

PagerDuty + Desk.com App Hub By @PagerDuty | @DevOpsSummit [#DevOps]

Traditionally if a critical customer has an issue in the middle of your night, it wouldn’t be answered until the next day

Including PagerDuty

By Kristen Ribero

As your company’s infrastructure grows, so do the tools used to keep things up and running. The same is true for customer service tools to maintain high customer satisfaction in this always-on world. Because of that many customer service teams are already using Desk.com and PagerDuty together to maximize their time and their customers’ satisfaction. The new Desk.com App Hub provides teams at small and medium size businesses a central shop for all of the apps they need to do their jobs. All apps on the App Hub will easily connect with Salesforce Service Cloud1 instead of having to manage disparate apps.

“Fast-growing SMBs are looking to transform the way they connect with customers, partners and employees to thrive in today’s connected world. By leveraging the power of the Desk.com App Hub, PagerDuty provides customers with the proven tools to keep customer service at the heart of their business.”

Leyla Seka, GM and senior vice president, Salesforce Desk.com

Traditionally if a critical customer has an issue in the middle of your night, it wouldn’t be answered until the next business day. With the Desk.com and PagerDuty integration, your team can immediately get notified about top-tier support issues as they happen, and can then handle the situation appropriately.  Using PagerDuty and Desk.com to keep all concerned parties in the know will help maintain that happiness – incidents are fixed faster, support reps can accurately respond, and customers get the details they need.

If you’d like to get started, check out our integration guide.

Become a PagerDuty Platform Partner

We’re continuing to build our ecosystem and now have more than 100 ready-to-use integrations available. Interested in becoming a partner or building an integration? Drop us a line!

The post PagerDuty + Desk.com App Hub appeared first on PagerDuty.

Read the original blog entry...

More Stories By PagerDuty Blog

PagerDuty’s operations performance platform helps companies increase reliability. By connecting people, systems and data in a single view, PagerDuty delivers visibility and actionable intelligence across global operations for effective incident resolution management. PagerDuty has over 100 platform partners, and is trusted by Fortune 500 companies and startups alike, including Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github.

@DevOpsSummit Stories
The dream is universal: heuristic driven, global business operations without interruption so that nobody has to wake up at 4am to solve a problem. Building upon Nutanix Acropolis software defined storage, virtualization, and networking platform, Mark will demonstrate business lifecycle automation with freedom of choice and consumption models. Hybrid cloud applications and operations are controllable by the Nutanix Prism control plane with Calm automation, which can weave together the following: database as a service with Era, micro segmentation with Flow, event driven lifecycle operations with Epoch monitoring, and both financial and cloud governance with Beam. Combined together, the Nutanix Enterprise Cloud OS democratizes and accelerates every aspect of your business with simplicity, security, and scalability.
Is your enterprise growing the right skills to fight the digital transformation (DX) battles? With 69% of enterprises describing the DX skill drought as being soft skills, rather than technology skills, are you ready to survive against disrupters? The next wave of business disruption is already crashing on your enterprise as AI, Blockchain and IoT change the nature and location of business. Now is the time to prepare. Drawing on experiences with large and midsize enterprises, Marco Coulter tabulates the skills needed to survive DX while innovating at scale. He will start with a focus on the ‘lingua franca' or common language between business and technology needed for today's digitally savvy or agile enterprise.
Where many organizations get into trouble, however, is that they try to have a broad and deep knowledge in each of these areas. This is a huge blow to an organization's productivity. By automating or outsourcing some of these pieces, such as databases, infrastructure, and networks, your team can instead focus on development, testing, and deployment. Further, organizations that focus their attention on these areas can eventually move to a test-driven development structure that condenses several long phases into a faster, more efficient process. This methodology has a name, of course: Continuous delivery. As Jones pointed out at CloudEXPO, continuous delivery allows developers to trim the fat off tasks and gives them more time to focus on the individual parts of the process. But remember-implementing this methodology requires organizations to offload management of databases, infrastruct...
In today's always-on world, customer expectations have changed. Competitive differentiation is delivered through rapid software innovations, the ability to respond to issues quickly and by releasing high-quality code with minimal interruptions. DevOps isn't some far off goal; it's methodologies and practices are a response to this demand. The demand to go faster. The demand for more uptime. The demand to innovate. In this keynote, we will cover the Nutanix Developer Stack. Built from the foundation of software-defined infrastructure, Nutanix has rapidly expanded into full application lifecycle management across any infrastructure or cloud .Join us as we delve into how the Nutanix Developer Stack makes it easy to build hybrid cloud applications by weaving DBaaS, micro segmentation, event driven lifecycle operations, and both financial and cloud governance together into a single unified st...
The graph represents a network of 1,329 Twitter users whose recent tweets contained "#DevOps", or who were replied to or mentioned in those tweets, taken from a data set limited to a maximum of 18,000 tweets. The network was obtained from Twitter on Thursday, 10 January 2019 at 23:50 UTC. The tweets in the network were tweeted over the 7-hour, 6-minute period from Thursday, 10 January 2019 at 16:29 UTC to Thursday, 10 January 2019 at 23:36 UTC. Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.