Welcome!

@DevOpsSummit Authors: Liz McMillan, Pat Romanski, Zakia Bouachraoui, Elizabeth White, Dana Gardner

Related Topics: @DevOpsSummit, Java IoT, Containers Expo Blog

@DevOpsSummit: Blog Feed Post

NOC, NOC… Who’s There? By @VictorOps | @DevOpsSummit [#DevOps]

A NOC, for those who don’t know, stands for Network Operations Center

By Bryce Ambraziunas

In part one of this series, our COO tackles the history and purpose of the NOC.

A NOC, for those who don’t know, stands for Network Operations Center and, quite simply, is how large organizations with complex systems monitor them. Early versions of the NOC came about in the early 1960’s when there was a need for humans to actively take part in noticing, and fixing, complex errors. An early NOC was opened by AT&T in New York to display switch and route information, in real-time. It’s easy to see why a NOC used to be considered essential for larger companies that deal with a myriad of issues that call for escalation and rational judgement.

6281302040_f44da69e93_z

Back when the NOC was based in the telecommunications industry, the job was a much different one. The Network Operations Center was designed so that all of the important information necessary to the system was easily consumed by a few people sitting in the same “war room” if you will. There were several rows of desks, all facing a wall of big screens which typically show critical info in real time, making the sharing of this data amongst the group very simple.

Today NOC engineers monitor infrastructure health, security and capacity while making decisions that optimize network performance. Depending on what incidents arise, the NOC might be researching anomalous activities, making adjustments and corralling the resources needed for an emergency situation. The depth of their coverage ranges from troubleshooting app installations to backup management to firewall monitoring.

Some companies opt for an in-house NOC while others can’t justify the cost and therefore turn to outsourced options. Both choices have pros and cons to them (enough for a completely different post) but one thing that can be said of the NOC – it is not designed to be a help desk. The NOC provides back end maintenance, problem resolution and support so that the company can be freed up to deal with client-facing issues. Fielding front-line questions from customers is the responsibility of a help desk or support team – not the NOC.

Historically, the NOC was standard operating procedure and just assumed to be the only way to deal with complex systems. There has always been a need for human intervention and the NOC provided that. They were created out of this necessity but today, many of the traditional NOC functions have been automated and replaced by monitoring software.

We view the NOC as the human version of what our product does. To that end, in part 2 of this series, I’ll show how VictorOps can be used to empower the traditional NOC.

The post NOC, NOC…who’s there? appeared first on VictorOps.

Read the original blog entry...

More Stories By VictorOps Blog

VictorOps is making on-call suck less with the only collaborative alert management platform on the market.

With easy on-call scheduling management, a real-time incident timeline that gives you contextual relevance around your alerts and powerful reporting features that make post-mortems more effective, VictorOps helps your IT/DevOps team solve problems faster.

@DevOpsSummit Stories
When you're operating multiple services in production, building out forensics tools such as monitoring and observability becomes essential. Unfortunately, it is a real challenge balancing priorities between building new features and tools to help pinpoint root causes. Linkerd provides many of the tools you need to tame the chaos of operating microservices in a cloud native world. Because Linkerd is a transparent proxy that runs alongside your application, there are no code changes required. It even comes with Prometheus to store the metrics for you and pre-built Grafana dashboards to show exactly what is important for your services - success rate, latency, and throughput.
Druva is the global leader in Cloud Data Protection and Management, delivering the industry's first data management-as-a-service solution that aggregates data from endpoints, servers and cloud applications and leverages the public cloud to offer a single pane of glass to enable data protection, governance and intelligence-dramatically increasing the availability and visibility of business critical information, while reducing the risk, cost and complexity of managing and protecting it. Druva's award-winning solutions intelligently collect data, and unify backup, disaster recovery, archival and governance capabilities onto a single, optimized data set. As the industry's fastest growing data protection provider, Druva is trusted by over 4,000 global organizations, and protects over 40 PB of data. Join the conversation at twitter.com/druvainc
Kubernetes as a Container Platform is becoming a de facto for every enterprise. In my interactions with enterprises adopting container platform, I come across common questions: - How does application security work on this platform? What all do I need to secure? - How do I implement security in pipelines? - What about vulnerabilities discovered at a later point in time? - What are newer technologies like Istio Service Mesh bring to table?In this session, I will be addressing these commonly asked questions that every enterprise trying to adopt an Enterprise Kubernetes Platform needs to know so that they can make informed decisions.
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throughout enterprises of all sizes.
BMC has unmatched experience in IT management, supporting 92 of the Forbes Global 100, and earning recognition as an ITSM Gartner Magic Quadrant Leader for five years running. Our solutions offer speed, agility, and efficiency to tackle business challenges in the areas of service management, automation, operations, and the mainframe.