Welcome!

@DevOpsSummit Authors: Derek Weeks, Liz McMillan, Mehdi Daoudi, Pat Romanski, Elizabeth White

Related Topics: @DevOpsSummit, Mobile IoT, Agile Computing

@DevOpsSummit: Blog Post

You Need a Mobile Testing Strategy | @DevOpsSummit [#DevOps]

The thing with mobile is this – whether or not you build it, they will come. No matter what.

You Need a Mobile Testing Strategy - Whether or Not You Have a Mobile App

You're walking down the street. You see something interesting, and you want to know more about it. What do you do? Do you wait until you get home, open up your laptop, and type "google.com" into your search bar?

No, of course not. You probably whip out your phone and go to the app store to see if there is an appropriate mobile app you can download, right?

Wrong again.

You search on your phone.

Overall, more and more users are heading straight to their phones when they want to buy something, access quick information, or learn more about products and services. It's happening on busy streets, in malls, at work, and on couches. Put simply: if you have a website, you've got mobile users.

But do you test your mobile website experience? Unfortunately, many companies make one of the following mistakes:

  1. Some companies that build mobile apps dedicate all their mobile resources to those apps, and assume that no one else needs to be involved in anything related to mobile. This means they aren't designing for or testing the mobile website experience.
  2. Other companies create a specialized site for mobile, but only test its functionality. Once they know that pages render properly, they move on. That's not good enough because mobile has different variables to test for.
  3. Still other companies assume that since they don't have a mobile app, or they don't have a mobile version of their website, they don't need to invest in mobile.

The thing with mobile is this - whether or not you build it, they will come. No matter what.

You've got to test your website with mobile users even if you don't have a mobile app or dedicated mobile presence. We see this in our discussions here at Neotys all the time: we'll be asking someone about their mobile strategy and they'll say, "Our mobile team does that." Even if you have a mobile app and a whole team to support it, you still need to incorporate mobile into your web site testing strategy.

Mobile Users Behave Differently
First, realize that someone using your website on a phone has different objectives than someone using it on a desktop. People often search on their smartphone because they're looking for something urgent or they need real-time information. When websites aren't optimized for mobile, you risk losing those high-priority mobile users. These are people who are depending on you - and you DO NOT want to let them down.

Statistics also show that mobile users are more likely to make a purchase than desktop users, and many are buying on impulse. They also spend more than desktop users. Obviously, this is a group of visitors you've got to support by making web browsing easy.

Even if they're not buying online, they still want to be able to access your site for more information - 57% of shoppers research online and then visit a store to purchase. And if they get frustrated with an unoptimized mobile shopping cart, as many as 30% will simply abandon the sale. Ouch.

What? Me? Worry? That's Why We Built An App
Mobile apps are valuable - no doubt about it. However, you can't force users to use your mobile app. They are going to visit your website on their phones, because users will seek access through whatever channel is most convenient at the moment. It could be an app or it could be a mobile browser. You can't control that experience.

Apps deliver pertinent information to users, and can do so when they don't have web access. They provide a very personalized experience. They can be highly interactive and take advantage of native features of the phone like accelerometers and cameras. However, for all those benefits, many users will still gravitate to your website. And the sad truth is that the average app is deleted within 30 days - but websites last as long as you want them to.

We're not saying to throw away your app. Just recognize that it's not the only way your users interact with you.

Get a Jump on Mobile Testing
Here are some mobile testing basics that every web shop should be acting upon:

Mobile visitors on the website: Make sure your load tests reflect realistic proportions of mobile users and web users. Go into your analytics platform and get a sense for how they break out. Then design your load testing scenarios to mimic it - especially if your mobile and web sites share a backend. Mobile traffic spikes can impact everyone on your website. If you want to see the type of catastrophe that can happen if you ignore this, you need not look further than the example of Best Buy.

Mobile experiences: Keep in mind the ways that the experiences of mobile and web users differ: interruptions by phone calls, app notifications, and weak connectivity can make for very different user experiences if you don't plan ahead. Likewise, study which configurations of devices are used the most and this way you'll be able to note key problem areas for different device specifications.

Mobile networks: Prioritize the network conditions you see most often, but also know what the performance is like for users on the extreme ends of the spectrum. A user with an LTE connection with a strong signal is definitely going to have a better experience than a user with 3G connection with a weak signal. But that doesn't mean you shouldn't be trying to make that 3G user's experience the best it can be within those limitations

Emulators: Use emulators to make the testing environment and the user experience as realistic as you can. Emulators will let you test a variety of different phones, tablets, etc. without having to physically own and manage those devices, but these certainly don't take the place of real devices when you're looking for metrics like CPU utilization, battery usage, etc.

KPIs: Identify the key performance indicators (KPIs) that will guide your assessment of mobile performance: maximum response time, average requests per second, and average request response time, error rate, etc. Come up with a maximum of 20 KPIs to begin. Monitor them closely under different scenarios so you can repair bugs and bottlenecks as they come up.

Mobile Is Here to Stay...Embrace It
The bottom line is that mobile users aren't going anywhere, and if they are experiencing performance problems with your application it can quickly lead to revenue loss, brand damage and diminished employee productivity. Download our free whitepaper, "Mobile Load Testing Challenges," to identify challenges and best practices for your mobile testing strategy and keep in mind, you need to integrate mobile into the very core of your testing strategy, and then keep it updated as new devices come and old ones go. By doing so, you'll keep that growing base of mobile users happy.

More Stories By Tim Hinds

Tim Hinds is the Product Marketing Manager for NeoLoad at Neotys. He has a background in Agile software development, Scrum, Kanban, Continuous Integration, Continuous Delivery, and Continuous Testing practices.

Previously, Tim was Product Marketing Manager at AccuRev, a company acquired by Micro Focus, where he worked with software configuration management, issue tracking, Agile project management, continuous integration, workflow automation, and distributed version control systems.

@DevOpsSummit Stories
Modern software design has fundamentally changed how we manage applications, causing many to turn to containers as the new virtual machine for resource management. As container adoption grows beyond stateless applications to stateful workloads, the need for persistent storage is foundational - something customers routinely cite as a top pain point. In his session at @DevOpsSummit at 21st Cloud Expo, Bill Borsari, Head of Systems Engineering at Datera, explored how organizations can reap the benefits of the cloud without losing performance as containers become the new paradigm.
Continuous Delivery makes it possible to exploit findings of cognitive psychology and neuroscience to increase the productivity and happiness of our teams. In his session at 22nd Cloud Expo | DXWorld Expo, Daniel Jones, CTO of EngineerBetter, will answer: How can we improve willpower and decrease technical debt? Is the present bias real? How can we turn it to our advantage? Can you increase a team’s effective IQ? How do DevOps & Product Teams increase empathy, and what impact does empathy have on productivity?
SYS-CON Events announced today that Evatronix will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Evatronix SA offers comprehensive solutions in the design and implementation of electronic systems, in CAD / CAM deployment, and also is a designer and manufacturer of advanced 3D scanners for professional applications.
As many know, the first generation of Cloud Management Platform (CMP) solutions were designed for managing virtual infrastructure (IaaS) and traditional applications. But that's no longer enough to satisfy evolving and complex business requirements. In his session at 21st Cloud Expo, Scott Davis, Embotics CTO, explored how next-generation CMPs ensure organizations can manage cloud-native and microservice-based application architectures, while also facilitating agile DevOps methodology. He explained how automation, orchestration and governance are fundamental to managing today's hybrid cloud environments and are critical for digital businesses to deliver services faster, with better user experience and higher quality, all while saving money.
SYS-CON Events announced today that Synametrics Technologies will exhibit at SYS-CON's 22nd International Cloud Expo®, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. Synametrics Technologies is a privately held company based in Plainsboro, New Jersey that has been providing solutions for the developer community since 1997. Based on the success of its initial product offerings such as WinSQL, Xeams, SynaMan and Syncrify, Synametrics continues to create and hone innovative products that help customers get more from their computer applications, databases and infrastructure. To date, over one million users around the world have chosen Synametrics solutions to help power their accelerated business and personal computing needs.
DevOps promotes continuous improvement through a culture of collaboration. But in real terms, how do you: Integrate activities across diverse teams and services? Make objective decisions with system-wide visibility? Use feedback loops to enable learning and improvement? With technology insights and real-world examples, in his general session at @DevOpsSummit, at 21st Cloud Expo, Andi Mann, Chief Technology Advocate at Splunk, explored how leading organizations use data-driven DevOps to close their feedback loops to drive continuous improvement.
You know you need the cloud, but you're hesitant to simply dump everything at Amazon since you know that not all workloads are suitable for cloud. You know that you want the kind of ease of use and scalability that you get with public cloud, but your applications are architected in a way that makes the public cloud a non-starter. You're looking at private cloud solutions based on hyperconverged infrastructure, but you're concerned with the limits inherent in those technologies. What do you do?
Sanjeev Sharma Joins June 5-7, 2018 @DevOpsSummit at @Cloud Expo New York Faculty. Sanjeev Sharma is an internationally known DevOps and Cloud Transformation thought leader, technology executive, and author. Sanjeev's industry experience includes tenures as CTO, Technical Sales leader, and Cloud Architect leader. As an IBM Distinguished Engineer, Sanjeev is recognized at the highest levels of IBM's core of technical leaders.
The 22nd International Cloud Expo | 1st DXWorld Expo has announced that its Call for Papers is open. Cloud Expo | DXWorld Expo, to be held June 5-7, 2018, at the Javits Center in New York, NY, brings together Cloud Computing, Digital Transformation, Big Data, Internet of Things, DevOps, Machine Learning and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal today!
The past few years have brought a sea change in the way applications are architected, developed, and consumed—increasing both the complexity of testing and the business impact of software failures. How can software testing professionals keep pace with modern application delivery, given the trends that impact both architectures (cloud, microservices, and APIs) and processes (DevOps, agile, and continuous delivery)? This is where continuous testing comes in. D
Cloud Expo | DXWorld Expo have announced the conference tracks for Cloud Expo 2018. Cloud Expo will be held June 5-7, 2018, at the Javits Center in New York City, and November 6-8, 2018, at the Santa Clara Convention Center, Santa Clara, CA. Digital Transformation (DX) is a major focus with the introduction of DX Expo within the program. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throughout enterprises of all sizes.
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, which can process our conversational commands and orchestrate the outcomes we request across our personal and professional realm of connected devices.
In a recent survey, Sumo Logic surveyed 1,500 customers who employ cloud services such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). According to the survey, a quarter of the respondents have already deployed Docker containers and nearly as many (23 percent) are employing the AWS Lambda serverless computing framework. It’s clear: serverless is here to stay. The adoption does come with some needed changes, within both application development and operations. That means serverless is also changing the way we leverage public clouds. Truth-be-told, many enterprise IT shops were so happy to get out of the management of physical servers within a data center that many limitations of the existing public IaaS clouds were forgiven. However, now that we’ve lived a few years with public IaaS clouds, developers and CloudOps pros are giving a huge thumbs down to the ...
Digital transformation is about embracing digital technologies into a company's culture to better connect with its customers, automate processes, create better tools, enter new markets, etc. Such a transformation requires continuous orchestration across teams and an environment based on open collaboration and daily experiments. In his session at 21st Cloud Expo, Alex Casalboni, Technical (Cloud) Evangelist at Cloud Academy, explored and discussed the most urgent unsolved challenges to achieve full cloud literacy in the enterprise world.
In his Opening Keynote at 21st Cloud Expo, John Considine, General Manager of IBM Cloud Infrastructure, led attendees through the exciting evolution of the cloud. He looked at this major disruption from the perspective of technology, business models, and what this means for enterprises of all sizes. John Considine is General Manager of Cloud Infrastructure Services at IBM. In that role he is responsible for leading IBM’s public cloud infrastructure including strategy, development, and offering management. To date, IBM has launched more than 50 cloud data centers that span the globe. He has been building advanced technology, delivering “as a service” solutions, and managing infrastructure services for the past 20 years.
There is a huge demand for responsive, real-time mobile and web experiences, but current architectural patterns do not easily accommodate applications that respond to events in real time. Common solutions using message queues or HTTP long-polling quickly lead to resiliency, scalability and development velocity challenges. In his session at 21st Cloud Expo, Ryland Degnan, a Senior Software Engineer on the Netflix Edge Platform team, will discuss how by leveraging a reactive stream-based protocol, we have been able to solve many of these problems at the communication layer. This makes it possible to create rich application experiences and support use-cases such as mobile-to-mobile communication and large file transfers that would be difficult or cost-prohibitive with traditional networking.
Kubernetes is an open source system for automating deployment, scaling, and management of containerized applications. Kubernetes was originally built by Google, leveraging years of experience with managing container workloads, and is now a Cloud Native Compute Foundation (CNCF) project. Kubernetes has been widely adopted by the community, supported on all major public and private cloud providers, and is gaining rapid adoption in enterprises. However, Kubernetes may seem intimidating and complex to learn. This is because Kubernetes is more of a toolset than a ready solution. Hence it’s essential to know when and how to apply the appropriate Kubernetes constructs.
22nd International Cloud Expo, taking place June 5-7, 2018, at the Javits Center in New York City, NY, and co-located with the 1st DXWorld Expo will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterprises are using some form of XaaS – software, platform, and infrastructure as a service.
22nd International Cloud Expo, taking place June 5-7, 2018, at the Javits Center in New York City, NY, and co-located with the 1st DXWorld Expo will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterprises are using some form of XaaS – software, platform, and infrastructure as a service.
DevOps at Cloud Expo – being held June 5-7, 2018, at the Javits Center in New York, NY – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real results. Among the proven benefits, DevOps is correlated with 20% faster time-to-market, 22% improvement in quality, and 18% reduction in dev and ops costs, according to research firm Vanson-Bourne. It is changing the way IT works, how businesses interact with customers, and how organizations are buying, building, and delivering software.
All clouds are not equal. To succeed in a DevOps context, organizations should plan to develop/deploy apps across a choice of on-premise and public clouds simultaneously depending on the business needs. This is where the concept of the Lean Cloud comes in - resting on the idea that you often need to relocate your app modules over their life cycles for both innovation and operational efficiency in the cloud.
@DevOpsSummit at Cloud Expo, taking place June 5-7, 2018, at the Javits Center in New York City, NY, is co-located with 22nd Cloud Expo | 1st DXWorld Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long development cycles that produce software that is obsolete at launch. DevOps may be disruptive, but it is essential.
SYS-CON Events announced today that T-Mobile exhibited at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. As America's Un-carrier, T-Mobile US, Inc., is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to 67.4 million customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, visit https://www.t-mobile.com.
SYS-CON Events announced today that Cedexis will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Cedexis is the leader in data-driven enterprise global traffic management. Whether optimizing traffic through datacenters, clouds, CDNs, or any combination, Cedexis solutions drive quality and cost-effectiveness. For more information, please visit https://www.cedexis.com.
SYS-CON Events announced today that Google Cloud has been named “Keynote Sponsor” of SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Companies come to Google Cloud to transform their businesses. Google Cloud’s comprehensive portfolio – from infrastructure to apps to devices – helps enterprises innovate faster, scale smarter, stay secure, and do more with data than ever before.