Welcome!

@DevOpsSummit Authors: Elizabeth White, Liz McMillan, Yeshim Deniz, Mehdi Daoudi, Pat Romanski

Related Topics: @DevOpsSummit, Mobile IoT, Agile Computing

@DevOpsSummit: Blog Post

You Need a Mobile Testing Strategy | @DevOpsSummit [#DevOps]

The thing with mobile is this – whether or not you build it, they will come. No matter what.

You Need a Mobile Testing Strategy - Whether or Not You Have a Mobile App

You're walking down the street. You see something interesting, and you want to know more about it. What do you do? Do you wait until you get home, open up your laptop, and type "google.com" into your search bar?

No, of course not. You probably whip out your phone and go to the app store to see if there is an appropriate mobile app you can download, right?

Wrong again.

You search on your phone.

Overall, more and more users are heading straight to their phones when they want to buy something, access quick information, or learn more about products and services. It's happening on busy streets, in malls, at work, and on couches. Put simply: if you have a website, you've got mobile users.

But do you test your mobile website experience? Unfortunately, many companies make one of the following mistakes:

  1. Some companies that build mobile apps dedicate all their mobile resources to those apps, and assume that no one else needs to be involved in anything related to mobile. This means they aren't designing for or testing the mobile website experience.
  2. Other companies create a specialized site for mobile, but only test its functionality. Once they know that pages render properly, they move on. That's not good enough because mobile has different variables to test for.
  3. Still other companies assume that since they don't have a mobile app, or they don't have a mobile version of their website, they don't need to invest in mobile.

The thing with mobile is this - whether or not you build it, they will come. No matter what.

You've got to test your website with mobile users even if you don't have a mobile app or dedicated mobile presence. We see this in our discussions here at Neotys all the time: we'll be asking someone about their mobile strategy and they'll say, "Our mobile team does that." Even if you have a mobile app and a whole team to support it, you still need to incorporate mobile into your web site testing strategy.

Mobile Users Behave Differently
First, realize that someone using your website on a phone has different objectives than someone using it on a desktop. People often search on their smartphone because they're looking for something urgent or they need real-time information. When websites aren't optimized for mobile, you risk losing those high-priority mobile users. These are people who are depending on you - and you DO NOT want to let them down.

Statistics also show that mobile users are more likely to make a purchase than desktop users, and many are buying on impulse. They also spend more than desktop users. Obviously, this is a group of visitors you've got to support by making web browsing easy.

Even if they're not buying online, they still want to be able to access your site for more information - 57% of shoppers research online and then visit a store to purchase. And if they get frustrated with an unoptimized mobile shopping cart, as many as 30% will simply abandon the sale. Ouch.

What? Me? Worry? That's Why We Built An App
Mobile apps are valuable - no doubt about it. However, you can't force users to use your mobile app. They are going to visit your website on their phones, because users will seek access through whatever channel is most convenient at the moment. It could be an app or it could be a mobile browser. You can't control that experience.

Apps deliver pertinent information to users, and can do so when they don't have web access. They provide a very personalized experience. They can be highly interactive and take advantage of native features of the phone like accelerometers and cameras. However, for all those benefits, many users will still gravitate to your website. And the sad truth is that the average app is deleted within 30 days - but websites last as long as you want them to.

We're not saying to throw away your app. Just recognize that it's not the only way your users interact with you.

Get a Jump on Mobile Testing
Here are some mobile testing basics that every web shop should be acting upon:

Mobile visitors on the website: Make sure your load tests reflect realistic proportions of mobile users and web users. Go into your analytics platform and get a sense for how they break out. Then design your load testing scenarios to mimic it - especially if your mobile and web sites share a backend. Mobile traffic spikes can impact everyone on your website. If you want to see the type of catastrophe that can happen if you ignore this, you need not look further than the example of Best Buy.

Mobile experiences: Keep in mind the ways that the experiences of mobile and web users differ: interruptions by phone calls, app notifications, and weak connectivity can make for very different user experiences if you don't plan ahead. Likewise, study which configurations of devices are used the most and this way you'll be able to note key problem areas for different device specifications.

Mobile networks: Prioritize the network conditions you see most often, but also know what the performance is like for users on the extreme ends of the spectrum. A user with an LTE connection with a strong signal is definitely going to have a better experience than a user with 3G connection with a weak signal. But that doesn't mean you shouldn't be trying to make that 3G user's experience the best it can be within those limitations

Emulators: Use emulators to make the testing environment and the user experience as realistic as you can. Emulators will let you test a variety of different phones, tablets, etc. without having to physically own and manage those devices, but these certainly don't take the place of real devices when you're looking for metrics like CPU utilization, battery usage, etc.

KPIs: Identify the key performance indicators (KPIs) that will guide your assessment of mobile performance: maximum response time, average requests per second, and average request response time, error rate, etc. Come up with a maximum of 20 KPIs to begin. Monitor them closely under different scenarios so you can repair bugs and bottlenecks as they come up.

Mobile Is Here to Stay...Embrace It
The bottom line is that mobile users aren't going anywhere, and if they are experiencing performance problems with your application it can quickly lead to revenue loss, brand damage and diminished employee productivity. Download our free whitepaper, "Mobile Load Testing Challenges," to identify challenges and best practices for your mobile testing strategy and keep in mind, you need to integrate mobile into the very core of your testing strategy, and then keep it updated as new devices come and old ones go. By doing so, you'll keep that growing base of mobile users happy.

More Stories By Tim Hinds

Tim Hinds is the Product Marketing Manager for NeoLoad at Neotys. He has a background in Agile software development, Scrum, Kanban, Continuous Integration, Continuous Delivery, and Continuous Testing practices.

Previously, Tim was Product Marketing Manager at AccuRev, a company acquired by Micro Focus, where he worked with software configuration management, issue tracking, Agile project management, continuous integration, workflow automation, and distributed version control systems.

@DevOpsSummit Stories
Today most companies are adopting or evaluating container technology - Docker in particular - to speed up application deployment, drive down cost, ease management and make application delivery more flexible overall. As with most new architectures, this dream takes significant work to become a reality. Even when you do get your application componentized enough and packaged properly, there are still challenges for DevOps teams to making the shift to continuous delivery and achieving that reduction in cost and increase in speed. Sometimes in order to reduce complexity teams compromise features or change requirements
Most of the time there is a lot of work involved to move to the cloud, and most of that isn't really related to AWS or Azure or Google Cloud. Before we talk about public cloud vendors and DevOps tools, there are usually several technical and non-technical challenges that are connected to it and that every company needs to solve to move to the cloud. In his session at 21st Cloud Expo, Stefano Bellasio, CEO and founder of Cloud Academy Inc., will discuss what the tools, disciplines, and cultural aspects are that enterprise companies are considering to get to the cloud and eventually transform the way they build software and services.
SYS-CON Events announced today that Massive Networks, that helps your business operate seamlessly with fast, reliable, and secure internet and network solutions, has been named "Exhibitor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. As a premier telecommunications provider, Massive Networks is headquartered out of Louisville, Colorado. With years of experience under their belt, their team of engineers can navigate the Carrier Ecosystem for your IT team acting as an extension of your business, producing a hassle-free experience.
SYS-CON Events announced today that Fusic will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Fusic Co. provides mocks as virtual IoT devices. You can customize mocks, and get any amount of data at any time in your test. For more information, visit https://fusic.co.jp/english/.
21st International Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterprises are using some form of XaaS – software, platform, and infrastructure as a service.
SYS-CON Events announced today that MIRAI Inc. will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MIRAI Inc. are IT consultants from the public sector whose mission is to solve social issues by technology and innovation and to create a meaningful future for people.
With the rise of DevOps, containers are at the brink of becoming a pervasive technology in Enterprise IT to accelerate application delivery for the business. When it comes to adopting containers in the enterprise, security is the highest adoption barrier. Is your organization ready to address the security risks with containers for your DevOps environment? In his session at @DevOpsSummit at 21st Cloud Expo, Chris Van Tuin, Chief Technologist, NA West at Red Hat, will discuss: The top security risks with containers and how to manage these risks at scale including Images, Builds, Registry, Deployment, Hosts, Network, Storage, APIs, Monitoring/Logging, and Federation.
SYS-CON Events announced today that Enroute Lab will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Enroute Lab is an industrial design, research and development company of unmanned robotic vehicle system. For more information, please visit http://elab.co.jp/.
SYS-CON Events announced today that Mobile Create USA will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Mobile Create USA Inc. is an MVNO-based business model that uses portable communication devices and cellular-based infrastructure in the development, sales, operation and mobile communications systems incorporating GPS capability.
SYS-CON Events announced today that Keisoku Research Consultant Co. will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Keisoku Research Consultant, Co. offers research and consulting in a wide range of civil engineering-related fields from information construction to preservation of cultural properties. For more information, visit http://www.krcnet.co.jp/eng_site/e_index.htm.
Today traditional IT approaches leverage well-architected compute/networking domains to control what applications can access what data, and how. DevOps includes rapid application development/deployment leveraging concepts like containerization, third-party sourced applications and databases. Such applications need access to production data for its test and iteration cycles. Data Security? That sounds like a roadblock to DevOps vs. protecting the crown jewels to those in IT.
SYS-CON Events announced today that Interface Corporation will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Interface Corporation is a company developing, manufacturing and marketing high quality and wide variety of industrial computers and interface modules such as PCIs and PCI express. For more information, visit http://www.interface-amita.com/aboutus/interface_profile.asp.
SYS-CON Events announced today that SIGMA Corporation will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. uLaser flow inspection device from the Japanese top share to Global Standard! Then, make the best use of data to flip to next page. For more information, visit http://www.sigma-k.co.jp/en/.
SYS-CON Events announced today that B2Cloud will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. B2Cloud specializes in IoT devices for preventive and predictive maintenance in any kind of equipment retrieving data like Energy consumption, working time, temperature, humidity, pressure, etc.
Agile has finally jumped the technology shark, expanding outside the software world. Enterprises are now increasingly adopting Agile practices across their organizations in order to successfully navigate the disruptive waters that threaten to drown them. In our quest for establishing change as a core competency in our organizations, this business-centric notion of Agile is an essential component of Agile Digital Transformation. In the years since the publication of the Agile Manifesto, the connection between building better software and business agility has been a tenuous one at best. But now that Agile is maturing and Digital Transformation is driving change across enterprises large and small, companies are realizing that their best bet for achieving business agility is to take the best of Agile and apply it across the entire organization.
While some developers care passionately about how data centers and clouds are architected, for most, it is only the end result that matters. To the majority of companies, technology exists to solve a business problem, and only delivers value when it is solving that problem. 2017 brings the mainstream adoption of containers for production workloads. In his session at 21st Cloud Expo, Ben McCormack, VP of Operations at Evernote, will discuss how data centers of the future will be managed, how the public cloud best suits your organization, and what the future holds for operations and infrastructure engineers in a post-container world. Is a serverless world inevitable?
SYS-CON Events announced today that NetApp has been named “Bronze Sponsor” of SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. NetApp is the data authority for hybrid cloud. NetApp provides a full range of hybrid cloud data services that simplify management of applications and data across cloud and on-premises environments to accelerate digital transformation. Together with their partners, NetApp empowers global organizations to unleash the full potential of their data to expand customer touchpoints, foster greater innovation and optimize their operations.
SYS-CON Events announced today that Nihon Micron will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Nihon Micron Co., Ltd. strives for technological innovation to establish high-density, high-precision processing technology for providing printed circuit board and metal mount RFID tags used for communication devices. For more information, visit http://www.nihon-micron.co.jp/.
SYS-CON Events announced today that Suzuki Inc. will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Suzuki Inc. is a semiconductor-related business, including sales of consuming parts, parts repair, and maintenance for semiconductor manufacturing machines, etc. It is also a health care business providing experimental research for dementia, etc. For more information, visit http://www.e-suzuki.co.jp/en/.
SYS-CON Events announced today that Cedexis will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Cedexis is the leader in data-driven enterprise global traffic management. Whether optimizing traffic through datacenters, clouds, CDNs, or any combination, Cedexis solutions drive quality and cost-effectiveness.
SYS-CON Events announced today that Ryobi Systems will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Ryobi Systems Co., Ltd., as an information service company, specialized in business support for local governments and medical industry. We are challenging to achive the precision farming with AI. For more information, visit http://www.ryobi-sol.co.jp/en/.
SYS-CON Events announced today that Daiya Industry will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Daiya Industry specializes in orthotic support systems and assistive devices with pneumatic artificial muscles in order to contribute to an extended healthy life expectancy. For more information, please visit https://www.daiyak.co.jp/en/.
SYS-CON Events announced today that mruby Forum will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. mruby is the lightweight implementation of the Ruby language. We introduce mruby and the mruby IoT framework that enhances development productivity. For more information, visit http://forum.mruby.org/.
SYS-CON Events announced today that N3N will exhibit at SYS-CON's @ThingsExpo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. N3N’s solutions increase the effectiveness of operations and control centers, increase the value of IoT investments, and facilitate real-time operational decision making. N3N enables operations teams with a four dimensional digital “big board” that consolidates real-time live video feeds alongside IoT sensor data and analytics insights onto a single, holistic, display, focusing attention on what matters, when it matters.
SYS-CON Events announced today that SourceForge has been named “Media Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. SourceForge is the largest, most trusted destination for Open Source Software development, collaboration, discovery and download on the web serving over 32 million viewers, 150 million downloads and over 460,000 active development projects each and every month.