Welcome!

@DevOpsSummit Authors: Liz McMillan, Pat Romanski, Stackify Blog, Elizabeth White, Jyoti Bansal

Related Topics: @DevOpsSummit, @CloudExpo, Government Cloud

@DevOpsSummit: Blog Post

US Government 'Digital Services Playbook' By @Flint_Brenton | @DevOpsSummit #DevOps

Digital Services Playbook, a guide from the U.S. Digital Service, which lays out best practices for effective service delivery

Our Government's ‘Digital Services Playbook' Is Leading the Growth in Public/Private Sectors

Last year I read an article in the Federal technology publication FCW that talked about the President's 2016 spending plan and how much of the focus is on the improvement of digital services. Overall, the IT spending budget is $86.4 billion and $105 million of that is slated to expand the U.S. Digital Service, the tech IT services group that was established in 2014 and is headed by Mikey Dickerson, a Google veteran.

When President Barack Obama announced the U.S. Digital Service, he said, "I want us to ask ourselves every day, how are we using technology to make a real difference in people's lives". The objective of the U.S. Digital Service is to work in collaboration with other government agencies to make customer experiences on government websites better, to identify and fix IT problems, and to help upgrade the government's technology infrastructure.

Before it came, we all knew an announcement of this sort was coming - due to the Healthcare.gov situation the previous year - and the question was whether or not a significant change could occur within the government IT infrastructure to alleviate future IT disasters from happening.

This significant change was the creation of a Digital Services Playbook, a guide from the U.S. Digital Service, which lays out best practices for effective service delivery for government agencies. The guide spells out 13 key "plays" that are helping Federal agencies deliver services that are advantageous for users and reduce the time and money to develop and operate. For example, the Digital Service at VA is already helping to transform the way technology works for veterans and their families by building, improving and simplifying infrastructure that allows veterans to access the support they need.

Though the Digital Services Playbook is a guide of IT best practices that government agencies should follow, the 13 "plays" are applicable to any software development organization in the public or private sector. These 13 "plays" also align with CollabNet's vision for helping organizations develop quality software - on time and on budget.

U.S. Digital Services Playbook - 13 "Plays"

How These Plays Align with CollabNet's Company Vision and Products

1. Understand what people need We strive to understand customer needs and offer product and services that allow developers to use the tools they want to use and stakeholders to have project visibility.
2. Address the whole experience, from start to finish TeamForge helps people, processes and tools collaborate across the entire software development lifecycle.
3. Make it simple and intuitive Developers can scale software development efforts across the enterprise with one simple, easy-to-use solution.
4. Build the service using agile and iterative practices We continue to invest Agile transformations through consulting, training services, and continuing to strengthen Agile capabilities within TeamForge.
5. Structure budgets and contracts to support delivery Insight +Intelligence = Success. The transparency of TeamForge allows stakeholders to drive smarter processes and make more informed decisions.
6. Assign one leader and hold that person accountable TeamForge allows organizational wide alignment and collaboration that allows you to map your business, technology and enterprise architecture into hierarchical categories, groups and projects - and enables accountability.
7. Bring in experienced teams Gain organizational insight of data from different developer teams using a rich set of contextual TeamForge dashboards.
8. Choose a modern technology stack We help customers build modern technology stacks by integrating open source, commercial and home-grown tools for maximum integration.
9. Deploy in a flexible hosting environment We offer products to meet every customer's hosting environment needs, whether it is on-premise, in the cloud or a hybrid solution
10. Automate testing and deployments TeamForge pulls disparate automated tool activity and functions into the overall Application Lifecycle Management process, enabling a centralized view of test and status results.
11. Manage security and privacy through reusable processes TeamForge provides the foundation for global enterprise reuse of code and processes
12. Use data to drive decisions Our solution enables executives and workgroups track development through deployment across projects, releases and tools. With this data they are able to make informed business decisions.
13. Default to open We strongly support the use of open source tools such as Git and Subversion for the myriad advantages they provide to both developers and stakeholders.

In 2015, federal agencies showed more of an inclination towards the innovation expected of the private sector. As his first project, Dickerson implemented a complete overhaul of HealthCare.gov, such as by installing monitoring practices on the production system and creating a culture of collaboration among the team. He's identified dozens of other projects like this within the public sector, and his team has already been making strides.

Time will tell if the U.S. Digital Services Playbook will bring about the significant positive impact that is needed in the government, but the results are already promising. Several forecasts, including Booz Allen Hamilton's Systems Delivery Group predictions for public-sector tech in 2016, are already predicting that Agile and DevOps practices will significantly impact government IT this year. But as we wait to see how the guidelines will affect other government practices next year, the Playbook is a good document to review and compare how your software organization's best practices align with the Playbook's 13 "plays." And if you don't have a list of your best IT practices, this could be a great opportunity to begin one.

What are your thoughts about the Digital Services Playbook? Do they apply to your organization? Why or why not?

More Stories By Flint Brenton

Mr. Flint Brenton has extensive experience building successful software companies, with a proven track record of accelerating growth through innovation and sales execution. He is currently CEO of CollabNet, a Vector Capital-owned leader in open Application Lifecycle Management (ALM). He also serves as an operating partner at Vector, advancing its position as a transformational partner to technology businesses. Mr. Brenton is a member of the Software & Services Division (SSD), and is on the board of directors for the Software & Information Industry Association (SIIA). Previously, Mr. Brenton served as president and CEO of AccelOps, a provider of IT operations analytics for cloud and virtualized infrastructures. Prior to that, he served as president and CEO of Tidal Software, a leader in application automation software. At both AccelOps and Tidal Software, Mr. Brenton more than tripled sales under his leadership while focusing both companies on disruptive product introductions. Tidal Software was later acquired by Cisco and Mr. Brenton served in follow-on capacities there, including vice president of advanced services, and senior vice president of engineering for Cisco's cloud-based Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) offerings. He also has held leadership positions at NetIQ, Compaq Computer Corporation, BMC Software and IBM. He received a master's in business and public management from Rice University and a Bachelor of Science degree from Mount Union College.

@DevOpsSummit Stories
SYS-CON Events announced today that Twistlock, the leading provider of cloud container security solutions, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Twistlock is the industry's first enterprise security suite for container security. Twistlock's technology addresses risks on the host and within the application of the container, enabling enterprises to consistently enforce security policies, monitor and audit activity and identify and isolate threats in a container or cluster of containers.
SYS-CON Events announced today that Outscale, a global pure play Infrastructure as a Service provider and strategic partner of Dassault Systèmes, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Founded in 2010, Outscale simplifies infrastructure complexities and boosts the business agility of its customers. Outscale delivers a secure, reliable and industrial strength solution for its customers, which include solopreneurs, fast-growing startups, large multi-national companies and government agencies. The company is a strategic partner to Dassault Systémes, and today powers hundreds of organizations throughout North America, Europe and Asia. Outscale’s U.S. headquarters is located in Jersey City, New Jersey, and its global headquarters is in Saint-Cloud, France.
SYS-CON Events announced today that Peak 10, Inc., a national IT infrastructure and cloud services provider, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Peak 10 provides reliable, tailored data center and network services, cloud and managed services. Its solutions are designed to scale and adapt to customers’ changing business needs, enabling them to lower costs, improve performance and focus internal resources on core competencies.
While some vendors scramble to create and sell you a fancy solution for monitoring your spanking new Amazon Lambdas, hear how you can do it on the cheap using just built-in Java APIs yourself. By exploiting a little-known fact that Lambdas aren’t exactly single threaded, you can effectively identify hot spots in your serverless code. In his session at 20th Cloud Expo, David Martin, Principal Product Owner at CA Technologies, will give a live demonstration and code walkthrough, showing how to overcome the challenges of monitoring S3 and RDS. This presentation will provide an overview of necessary Amazon Lambda concepts and discuss how to integrate the monitoring data with other tools.
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm. In his Day 3 Keynote at 20th Cloud Expo, Chris Brown, a Solutions Marketing Manager at Nutanix, will explore the ways that Nutanix technologies empower teams to react faster than ever before and connect teams in ways that were either too complex or simply impossible with traditional infrastructures.
This talk centers around how to automate best practices in a multi-/hybrid-cloud world based on our work with customers like GE, Discovery Communications and Fannie Mae. Today’s enterprises are reaping the benefits of cloud computing, but also discovering many risks and challenges. In the age of DevOps and the decentralization of IT, it’s easy to over-provision resources, forget that instances are running, or unintentionally expose vulnerabilities.
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
Regardless of what business you’re in, it’s increasingly a software-driven business. Consumers’ rising expectations for connected digital and physical experiences are driving what some are calling the "Customer Experience Challenge.” In his session at @DevOpsSummit at 20th Cloud Expo, Marco Morales, Director of Global Solutions at CollabNet, will discuss how organizations are increasingly adopting a discipline of Value Stream Mapping to ensure that the software they are producing is poised to offer continuous improvements to customers’ experience of products and services.
Five years ago development was seen as a dead-end career, now it’s anything but – with an explosion in mobile and IoT initiatives increasing the demand for skilled engineers. But apart from having a ready supply of great coders, what constitutes true ‘DevOps Royalty’? It’ll be the ability to craft resilient architectures, supportability, security everywhere across the software lifecycle. In his keynote at @DevOpsSummit at 20th Cloud Expo, Jeffrey Scheaffer, GM and SVP, Continuous Delivery Business Unit at CA Technologies, will share his vision about the true ‘DevOps Royalty’ and how it will take a new breed of digital cloud craftsman, architecting new platforms with a new set of tools to achieve it. He will also present a number of important insights and findings from a recent cloud and DevOps study – outlining the synergies high performance teams are exploiting to gain significant busin...
SYS-CON Events announced today that delaPlex will exhibit at SYS-CON's @CloudExpo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. delaPlex pioneered Software Development as a Service (SDaaS), which provides scalable resources to build, test, and deploy software. It’s a fast and more reliable way to develop a new product or expand your in-house team.
SYS-CON Events announced today that delaPlex will exhibit at SYS-CON's @ThingsExpo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. delaPlex pioneered Software Development as a Service (SDaaS), which provides scalable resources to build, test, and deploy software. It’s a fast and more reliable way to develop a new product or expand your in-house team.
SYS-CON Events announced today that Carbonite will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Carbonite protects your entire IT footprint with the right level of protection for each workload, ensuring lower costs and dependable solutions with DoubleTake and Evault.
SYS-CON Events announced today that EARP Integration will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. EARP Integration is a passionate software house. Since its inception in 2009 the company successfully delivers smart solutions for cities and factories that start their digital transformation. EARP provides bespoke solutions like, for example, advanced enterprise portals, business intelligence systems and mobile applications for international enterprises across different sectors such as Energy and Utilities, GreenTech, MedTech, FinTech, Facility Management and Housing, Automotive Manufacturing, and Sport. EARP also cooperates with international software houses by providing them with highly qualified and well-selected, multilingual teams for bigger projects.
We build IoT infrastructure products - when you have to integrate different devices, different systems and cloud you have to build an application to do that but we eliminate the need to build an application. Our products can integrate any device, any system, any cloud regardless of protocol," explained Peter Jung, Chief Product Officer at Pulzze Systems, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA
SYS-CON Events announced today that Outscale will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Outscale's technology makes an automated and adaptable Cloud available to businesses, supporting them in the most complex IT projects while controlling their operational aspects. You boost your IT infrastructure's reactivity, with request responses that only take a few seconds.
SYS-CON Events announced today that Progress, a global leader in application development, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Enterprises today are rapidly adopting the cloud, while continuing to retain business-critical/sensitive data inside the firewall. This is creating two separate data silos – one inside the firewall and the other outside the firewall. Cloud ISVs often get requests to connect these silos using technologies such as VPN; however, these tend to be difficult to manage and are not engineered for accessing business data from the cloud.
One of the biggest challenges with adopting a DevOps mentality is: new applications are easily adapted to cloud-native, microservice-based, or containerized architectures - they can be built for them - but old applications need complex refactoring. On the other hand, these new technologies can require relearning or adapting new, oftentimes more complex, methodologies and tools to be ready for production. In his general session at @DevOpsSummit at 20th Cloud Expo, Chris Brown, Solutions Marketing Manager at Nutanix, will explore how Nutanix is bringing these sides together - agility for pets, governance for cattle - in a single unified platform. With this combined approach, Nutanix removes silos - both technological and human - propelling your applications to a new level.
DevOps at Cloud Expo – being held October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real results. Among the proven benefits, DevOps is correlated with 20% faster time-to-market, 22% improvement in quality, and 18% reduction in dev and ops costs, according to research firm Vanson-Bourne. It is changing the way IT works, how businesses interact with customers, and how organizations are buying, building, and delivering software.
In his opening keynote at 20th Cloud Expo, Michael Maximilien, Research Scientist, Architect, and Engineer at IBM, will motivate why realizing the full potential of the cloud and social data requires artificial intelligence. By mixing Cloud Foundry and the rich set of Watson services, IBM's Bluemix is the best cloud operating system for enterprises today, providing rapid development and deployment of applications that can take advantage of the rich catalog of Watson services to help drive insights from the vast trove of private and public data available to enterprises.
As cloud adoption continues to transform business, today's global enterprises are challenged with managing a growing amount of information living outside of the data center. The rapid adoption of IoT and increasingly mobile workforce are exacerbating the problem. Ensuring secure data sharing and efficient backup poses capacity and bandwidth considerations as well as policy and regulatory compliance issues.
SYS-CON Events announced today that Cloud Academy will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Cloud Academy is the industry’s most innovative, vendor-neutral cloud technology training platform. Cloud Academy provides continuous learning solutions for individuals and enterprise teams for Amazon Web Services, Microsoft Azure, Google Cloud Platform, and the most popular cloud computing technologies. Get certified, manage the full lifecycle of your cloud-based resources, and build your knowledge based using Cloud Academy’s expert-created content, comprehensive Learning Paths, and innovative Hands-on Labs.
The 21st International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Machine Learning and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal today!
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend @CloudExpo | @ThingsExpo, June 6-8, 2017, at the Javits Center in New York City, NY and October 31 - November 2, 2017, Santa Clara Convention Center, CA. Learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
SYS-CON Events announced today that Progress, a global leader in application development, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Enterprises today are rapidly adopting the cloud, while continuing to retain business-critical/sensitive data inside the firewall. This is creating two separate data silos – one inside the firewall and the other outside the firewall. Cloud ISVs often get requests to connect these silos using technologies such as VPN; however, these tend to be difficult to manage and are not engineered for accessing business data from the cloud.
SYS-CON Events announced today that Interoute has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Interoute is the owner operator of Europe's largest network and a global cloud services platform, which encompasses over 70,000 km of lit fiber, 15 data centers, 17 virtual data centers and 33 colocation centers, with connections to 195 additional partner data centers. Our full-service Unified ICT platform serves startups and international enterprises, as well as every major European telecommunications service provider and major operators across the world, global internet giants, governments and universities.