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ITIL and DevOps | #@DevOpsSummit #DevOps #ITIL #APM #Microservices

How can teams who already subscribe to an ITIL-way of working adopt DevOps practices, and where should they focus their efforts?

ITIL, formerly an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.

ITIL has been around for a long time, and has helped large teams (particularly those that are heavily regulated) manage the way services are delivered in a predictable and consistent way, as a way to mitigate risk. DevOps, as we know, has a very similar goal.

What is the relationship between DevOps and ITIL? What can one learn from the other? is it ITIL vs. DevOps, or ITIL and DevOps? Can they co-exist?

On the next episode of #c9d9 we're discussing ITIL and DevOps:

  • What are the similarities and the differences between DevOps and ITIL?
  • Do they complement each other, or are they at odds?
  • How can teams who already subscribe to an ITIL-way of working adopt DevOps practices, and where should they focus their efforts?
  • How you can foster DevOps practices in large, ITIL-based organizations?

Join us on March 8 at 10am PST to learn more from these speakers:

jan joost Jan-Joost Bauman
Jan-Joost works at ING as ITSM process owner, adapting ITIL to an Agile Way of Work. Previously he worked in various roles in systems development.
@JanJoostBouwman

Jeff Sussna Jeff Sussna
Consultant | Writer | Speaker. Design Thinking + DevOps. Author of ‘Designing Delivery: Rethinking IT In the Digital Service Economy'http://designingdelivery.com
@jeffsussnamedium.com/@jeffsussna

kaimar karu Kaimar Karu
Head of ITSM at AXELOS - custodians of ITIL & PRINCE2 / President at #itSMFEstonia / Service Management enthusiast / Beer Sommelier / Food Writer
@kaimarkaruwww.axelos.com/news/blogs/

Simon Morris Simon Morris
Interested in the mechanics and techniques of highly performing teams, whether in the world of technology or not. Been studying Lean and Agile as patterns for increasing the effectiveness of teams, and immersing himself in DevOps thinking, tools and culture.
@simo_morriscommunity.servicenow.com/people/SimonMorris

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