Welcome!

@DevOpsSummit Authors: Pat Romanski, Liz McMillan, Zakia Bouachraoui, Yeshim Deniz, Carmen Gonzalez

Related Topics: @DevOpsSummit, @CloudExpo, Cloud Security

@DevOpsSummit: Blog Feed Post

How Does DevOps Fit with ITIL? | @DevOpsSummit #DevOps

DevOps simply represents the better fusion of the usually quite distinct departments of software engineering and IT operations

How Does DevOps Fit with ITIL?
By Neil McEvoy

DevOps simply represents the better fusion of the usually quite distinct departments of software engineering and IT operations. The goal is faster and safer rates of software innovation.

A simple objective but a troublesome one in reality – as many experts explain the core issue is they are directly opposed: One is tasked with creating as much software change as is possible, and the other tasked with minimizing change as much as possible. Even the smallest full stop in a URL in a line of code can break an entire system and deploying complex enterprise applications multiplies this risk factor my many magnitudes.

As DevOps guru Gene Kim describes in this article on the integration of DevOps with ITIL:

DevOps aims to address a core, chronic conflict that exists in almost every IT organization.  It is so powerful that it practically pre-ordains horrible outcomes, if not abject failure. The problem? The VP of Development is typically measured by feature time to market, which motivates as many changes, as quickly as possible.  On the other hand, the VP of IT Operations is typically measured by uptime and availability.

The discussion of the fit with ITIL is a perfect starting point for building an Enterprise DevOps, as the practices are well established and well understood across many large organizations.

Gene makes the critical point: Rather than being competitive these are actually two halves of the same jigsaw. Gene describes DevOps as more ‘agile philosophy + practical tools like Puppet’ without a formal documentation base, versus ITIL which is entirely this. Complaints of ITIL are that it is too ‘heavy’, too bureaucratic, and so ultimately the DevOps movement simply represents an extension of ITIL practices – Being able to better achieve the processes it describes through automation tools described for this purpose.

The post How does DevOps fit with ITIL? appeared first on Cloud Best Practices.

Read the original blog entry...

More Stories By Cloud Best Practices Network

The Cloud Best Practices Network is an expert community of leading Cloud pioneers. Follow our best practice blogs at http://CloudBestPractices.net

@DevOpsSummit Stories
Daniel Jones is CTO of EngineerBetter, helping enterprises deliver value faster. Previously he was an IT consultant, indie video games developer, head of web development in the finance sector, and an award-winning martial artist. Continuous Delivery makes it possible to exploit findings of cognitive psychology and neuroscience to increase the productivity and happiness of our teams.
The current environment of Continuous Disruption requires companies to transform how they work and how they engineer their products. Transformations are notoriously hard to execute, yet many companies have succeeded. What can we learn from them? Can we produce a blueprint for a transformation? This presentation will cover several distinct approaches that companies take to achieve transformation. Each approach utilizes different levers and comes with its own advantages, tradeoffs, costs, risks, and outcomes.
René Bostic is the Technical VP of the IBM Cloud Unit in North America. Enjoying her career with IBM during the modern millennial technological era, she is an expert in cloud computing, DevOps and emerging cloud technologies such as Blockchain. Her strengths and core competencies include a proven record of accomplishments in consensus building at all levels to assess, plan, and implement enterprise and cloud computing solutions. René is a member of the Society of Women Engineers (SWE) and a member of the Society of Information Management (SIM) Atlanta Chapter. She received a Business and Economics degree with a minor in Computer Science from St. Andrews Presbyterian University (Laurinburg, North Carolina). She resides in metro-Atlanta (Georgia).
Contino is a global technical consultancy that helps highly-regulated enterprises transform faster, modernizing their way of working through DevOps and cloud computing. They focus on building capability and assisting our clients to in-source strategic technology capability so they get to market quickly and build their own innovation engine.
DevOpsSUMMIT at CloudEXPO will expand the DevOps community, enable a wide sharing of knowledge, and educate delegates and technology providers alike. Recent research has shown that DevOps dramatically reduces development time, the amount of enterprise IT professionals put out fires, and support time generally. Time spent on infrastructure development is significantly increased, and DevOps practitioners report more software releases and higher quality. Sponsors of DevOpsSUMMIT at CloudEXPO will benefit from unmatched branding, profile building and lead generation opportunities.