Welcome!

@DevOpsSummit Authors: Liz McMillan, Elizabeth White, Yeshim Deniz, Jason Bloomberg, Pat Romanski

Related Topics: @DevOpsSummit, Linux Containers, Containers Expo Blog

@DevOpsSummit: Article

ITOps in the Modern Ops World | @DevOpsSummit #Agile #DevOps #ContinuousDelivery

Traditional IT operations need to evolve from legacy models with outdated tools and methodologies

ITOps in the Modern Ops World
By Patrick O'Fallon

As modern operations gain momentum, it is quickly becoming the new norm for business. Infrastructure has become malleable and self-service is in demand. As a result, traditional IT operations need to evolve from legacy models with outdated tools and methodologies - a thought that's often met with opposition since it's these very legacy tools that have kept systems up and business running. Yet it is more imperative than ever that ITOps build a framework for managing a more hybrid and agile infrastructure because it is this very agility that keeps organizations competitive in response to the ever-increasing demands of customers and partners.

To get started down the path of building a modern ops framework, here are few areas to consider:

Business Needs
Re-discover how technology impacts your company's operations and strategic direction. This is the part of the process where you assess the current IT infrastructure and interview key personnel to better understand how technology impacts their jobs. Do they have the ability to spin up their own servers without your approval? Do they need more resources to throw at their job or application that will impact the way they operate? Although this may be arduous, it is the first step in understanding how you can build this framework. Plus, you may just stumble upon a game changer that will alter the way your organization functions. This aspect of the process also has the pleasant side effect of building credibility with the team and creating more open dialogue - a crucial aspect of a modern ops environment.

Discovery
Some things will always remain legacy, but there are likely existing infrastructures and configurations that could be lifted and shifted to a modern stack. To validate this thesis, IT will need to take advantage of Asset Discovery tools. Some ITOps groups may be utilizing Remote Monitoring & Management (RMM)/Automation tools like LabTech to probe and discover assets. However, to operate in hybrid environments, leveraging cloud resources tools such as UpGuard can help paint a picture of the current IT environment and provide downstream services. Most infrastructures will have a line in the sand declaring what needs to remain legacy and what can be migrated, while others may be able to plan for a full transition to the modern stack.

Services Layer
This is not a small effort, but it has a great long-term impact. A service layer allows you to abstract your static legacy systems to an API layer that modern systems can consume resources through. It becomes an internal platform as a service (PaaS). This service layer can impact the entire stack as it allows operations to provide a service to modern systems that they can support without supporting each of the endpoints individually. It also creates a central language and a consistent model for utilizing legacy systems, which avoids a lot of the specialization and support it would require otherwise.

Tools and Management
With the discovery completed, the next step is to discover new tools that can help build toward this modern IT infrastructure. Don't get too overwhelmed - there are a ton of tools out there to help you adopt this new mode of operation. Start with the basics that can help give you visibility into this new hybrid infrastructure. For example, leverage an incident management platform such as PagerDuty to help gather issues and set up notification structures. Evaluate public cloud resources such as Microsoft Azure, Amazon Web Services or Google Cloud Platform that can help give users flexibility outside of the organization and won't affect your production SLA. If you are managing application infrastructure, you can look into error management with Rollbar.io or QA tools like SauceLabs to help automate your team's productivity. The goal of these tools is to help provide legacy ITOps enhanced management and visibility into this new modern IT environment.

Implementation and Methodologies
When implementing these new tools in your modern infrastructure, it is crucial that implementation be followed with process and methodology. As an example, when keeping track of incidents, ITOps needs to build new methodologies to ensure incidents will be taken care of efficiently. To maintain pseudo-control over an ever-adapting hybrid environment, you need to ensure that proper security is in place to avoid putting the organization at risk when employees leave or when there is overlap between agile systems and your production environment. Designing proper management methodologies behind enhancing users' ability to spin up servers (while maintaining proper security) will be paramount to the success of your modern IT framework.

Security
Again, security needs to be a major component when building your framework for modern ITOps. Discover what built-in security your new stack of tools has to offer. In addition, building a service layer between your hybrid infrastructure and your production environment is key in adding a layer of security while enabling IT to maintain SLA in an ever-increasingly agile organization. Note that there will be times that these two worlds will connect, but it is at this point that your modern ITOps framework will pay dividends.

It is clear that the demands on modern organizations to move faster, be more agile, and be more responsive to customers and users are key drivers in the success of modern business. Therefore, these demands will also fall on ITOps to ensure service delivery, performance, and security while opening the IT infrastructure up to users and services that were not there in the world of legacy IT. In most cases, critical legacy IT systems will have to remain in place and continue to be managed while adopting hybrid infrastructure, as rip and replace is not always feasible. It is a common belief that IT will lose visibility and control as they are forced to adopt these new modes of operations. Yet it is clear that with the proper framework of discovery, tools, methodologies, and security in place, legacy ITOps can navigate the new landscape of modern ITOps.

The post ITOps In The Modern Ops World appeared first on PagerDuty.

More Stories By PagerDuty Blog

PagerDuty’s operations performance platform helps companies increase reliability. By connecting people, systems and data in a single view, PagerDuty delivers visibility and actionable intelligence across global operations for effective incident resolution management. PagerDuty has over 100 platform partners, and is trusted by Fortune 500 companies and startups alike, including Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github.

@DevOpsSummit Stories
DevOps at Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long development cycles that produce software that is obsolete at launch. DevOps may be disruptive, but it is essential.
The current age of digital transformation means that IT organizations must adapt their toolset to cover all digital experiences, beyond just the end users’. Today’s businesses can no longer focus solely on the digital interactions they manage with employees or customers; they must now contend with non-traditional factors. Whether it's the power of brand to make or break a company, the need to monitor across all locations 24/7, or the ability to proactively resolve issues, companies must adapt to the new world.
SYS-CON Events announced today that Cloud Academy named "Bronze Sponsor" of 21st International Cloud Expo which will take place October 31 - November 2, 2017 at the Santa Clara Convention Center in Santa Clara, CA. Cloud Academy is the industry’s most innovative, vendor-neutral cloud technology training platform. Cloud Academy provides continuous learning solutions for individuals and enterprise teams for Amazon Web Services, Microsoft Azure, Google Cloud Platform, and the most popular cloud computing technologies. Get certified, manage the full lifecycle of your cloud-based resources, and build your knowledge based using Cloud Academy’s expert-created content, comprehensive Learning Paths, and innovative Hands-on Labs.
Cloud Expo, Inc. has announced today that Andi Mann and Aruna Ravichandran have been named Co-Chairs of @DevOpsSummit at Cloud Expo Silicon Valley which will take place Oct. 31-Nov. 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. "DevOps is at the intersection of technology and business-optimizing tools, organizations and processes to bring measurable improvements in productivity and profitability," said Aruna Ravichandran, vice president, DevOps product and solutions marketing, CA Technologies. "It's this results-driven combination of technology and business that makes me so passionate about DevOps and its future in the industry. I am truly honored to take on this co-chair role, and look forward to working with the DevOps Summit team at Cloud Expo and attendees to advance DevOps."
SYS-CON Events announced today that Enzu will exhibit at SYS-CON's 21st Int\ernational Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Enzu’s mission is to be the leading provider of enterprise cloud solutions worldwide. Enzu enables online businesses to use its IT infrastructure to their competitive advantage. By offering a suite of proven hosting and management services, Enzu wants companies to focus on the core of their online business and let Enzu manage their IT hosting infrastructure.
SYS-CON Events announced today that IBM has been named “Diamond Sponsor” of SYS-CON's 21st Cloud Expo, which will take place on October 31 through November 2nd 2017 at the Santa Clara Convention Center in Santa Clara, California.
In the world of DevOps there are ‘known good practices’ – aka ‘patterns’ – and ‘known bad practices’ – aka ‘anti-patterns.' Many of these patterns and anti-patterns have been developed from real world experience, especially by the early adopters of DevOps theory; but many are more feasible in theory than in practice, especially for more recent entrants to the DevOps scene. In this power panel at @DevOpsSummit at 18th Cloud Expo, moderated by DevOps Conference Chair Andi Mann, panelists discussed the patterns and anti-patterns of DevOps, and what it means to ‘do the right thing’ in a DevOps way, but in the real world.
SYS-CON Events announced today that CA Technologies has been named "Platinum Sponsor" of SYS-CON's 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business - from apparel to energy - is being rewritten by software. From planning to development to management to security, CA creates software that fuels transformation for companies in the application economy. With CA software at the center of their IT strategy, organizations can leverage the technology that changes the way we live - from the data center to the mobile device. CA's software and solutions help customers thrive in the new application economy by delivering the means to deploy, monitor and secure their applications and infrastructure.
Both SaaS vendors and SaaS buyers are going “all-in” to hyperscale IaaS platforms such as AWS, which is disrupting the SaaS value proposition. Why should the enterprise SaaS consumer pay for the SaaS service if their data is resident in adjacent AWS S3 buckets? If both SaaS sellers and buyers are using the same cloud tools, automation and pay-per-transaction model offered by IaaS platforms, then why not host the “shrink-wrapped” software in the customers’ cloud? Further, serverless computing, cloud marketplaces and DevOps are changing the economics of hosting and delivering software.
Wooed by the promise of faster innovation, lower TCO, and greater agility, businesses of every shape and size have embraced the cloud at every layer of the IT stack – from apps to file sharing to infrastructure. The typical organization currently uses more than a dozen sanctioned cloud apps and will shift more than half of all workloads to the cloud by 2018. Such cloud investments have delivered measurable benefits. But they’ve also resulted in some unintended side-effects: complexity and risk. End users now struggle to navigate multiple environments with varying degrees of performance. Companies are unclear on the security of their data and network access. And IT squads are overwhelmed trying to monitor and manage it all.
It is ironic, but perhaps not unexpected, that many organizations who want the benefits of using an Agile approach to deliver software use a waterfall approach to adopting Agile practices: they form plans, they set milestones, and they measure progress by how many teams they have engaged. Old habits die hard, but like most waterfall software projects, most waterfall-style Agile adoption efforts fail to produce the results desired. The problem is that to get the results they want, they have to change their culture and cultures are very hard to change. To paraphrase Peter Drucker, "culture eats Agile for breakfast." Successful approaches are opportunistic and leverage the power of self-organization to achieve lasting change.
"We are a monitoring company. We work with Salesforce, BBC, and quite a few other big logos. We basically provide monitoring for them, structure for their cloud services and we fit into the DevOps world" explained David Gildeh, Co-founder and CEO of Outlyer, in this SYS-CON.tv interview at DevOps Summit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
In 2014, Amazon announced a new form of compute called Lambda. We didn't know it at the time, but this represented a fundamental shift in what we expect from cloud computing. Now, all of the major cloud computing vendors want to take part in this disruptive technology. In his session at 20th Cloud Expo, Doug Vanderweide, an instructor at Linux Academy, discussed why major players like AWS, Microsoft Azure, IBM Bluemix, and Google Cloud Platform are all trying to sidestep VMs and containers with heavy investments in serverless computing, when most of the industry has its eyes on Docker and containers.
"When we talk about cloud without compromise what we're talking about is that when people think about 'I need the flexibility of the cloud' - it's the ability to create applications and run them in a cloud environment that's far more flexible,” explained Matthew Finnie, CTO of Interoute, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
While DevOps most critically and famously fosters collaboration, communication, and integration through cultural change, culture is more of an output than an input. In order to actively drive cultural evolution, organizations must make substantial organizational and process changes, and adopt new technologies, to encourage a DevOps culture. Moderated by Andi Mann, panelists discussed how to balance these three pillars of DevOps, where to focus attention (and resources), where organizations might slip up with the wrong focus, how to manage change and risk in all three areas, what is possible and what is not, where to start, and especially how new structures, processes, and technologies can help drive a new DevOps culture.
New competitors, disruptive technologies, and growing expectations are pushing every business to both adopt and deliver new digital services. This ‘Digital Transformation’ demands rapid delivery and continuous iteration of new competitive services via multiple channels, which in turn demands new service delivery techniques – including DevOps. In this power panel at @DevOpsSummit 20th Cloud Expo, moderated by DevOps Conference Co-Chair Andi Mann, panelists examined how DevOps helps to meet the demands of Digital Transformation – including accelerating application delivery, closing feedback loops, enabling multi-channel delivery, empowering collaborative decisions, improving user experience, and ultimately meeting (and exceeding) business goals.
After more than five years of DevOps, definitions are evolving, boundaries are expanding, ‘unicorns’ are no longer rare, enterprises are on board, and pundits are moving on. Can we now look at an evolution of DevOps? Should we? Is the foundation of DevOps ‘done’, or is there still too much left to do? What is mature, and what is still missing? What does the next 5 years of DevOps look like? In this Power Panel at DevOps Summit, moderated by DevOps Summit Conference Chair Andi Mann, panelists looked back at what DevOps has become, and forward at what it might create next.
@DevOpsSummit at Cloud Expo taking place Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center, Santa Clara, CA, is co-located with the 21st International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long development cycles that produce software that is obsolete at launch. DevOps may be disruptive, but it is essential.
What's the role of an IT self-service portal when you get to continuous delivery and Infrastructure as Code? This general session showed how to create the continuous delivery culture and eight accelerators for leading the change. Don Demcsak is a DevOps and Cloud Native Modernization Principal for Dell EMC based out of New Jersey. He is a former, long time, Microsoft Most Valuable Professional, specializing in building and architecting Application Delivery Pipelines for hybrid legacy, and cloud native applications.
For organizations that have amassed large sums of software complexity, taking a microservices approach is the first step toward DevOps and continuous improvement / development. Integrating system-level analysis with microservices makes it easier to change and add functionality to applications at any time without the increase of risk. Before you start big transformation projects or a cloud migration, make sure these changes won’t take down your entire organization.
21st International Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterprises are using some form of XaaS – software, platform, and infrastructure as a service.
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend 21st Cloud Expo October 31 - November 2, 2017, at the Santa Clara Convention Center, CA, and June 12-14, 2018, at the Javits Center in New York City, NY, and learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
SYS-CON Events announced today that Ayehu will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on October 31 - November 2, 2017 at the Santa Clara Convention Center in Santa Clara California. Ayehu provides IT Process Automation & Orchestration solutions for IT and Security professionals to identify and resolve critical incidents and enable rapid containment, eradication, and recovery from cyber security breaches. Ayehu provides customers greater control over IT infrastructure through automation. Ayehu solutions have been deployed by major enterprises worldwide, and currently, support thousands of IT processes across the globe. The company has offices in New York, California, and Israel.
SYS-CON Events announced today that MobiDev, a client-oriented software development company, will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MobiDev is a software company that develops and delivers turn-key mobile apps, websites, web services, and complex software systems for startups and enterprises. Since 2009 it has grown from a small group of passionate engineers and business managers to a full-scale mobile software company with over 200 developers, designers, quality assurance engineers, project managers in house, specializing in the world-class mobile and web development.
SYS-CON Events announced today that GrapeUp, the leading provider of rapid product development at the speed of business, will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Grape Up is a software company, specialized in cloud native application development and professional services related to Cloud Foundry PaaS. With five expert teams that operate in various sectors of the market across the USA and Europe, we work with a variety of customers from emerging startups to Fortune 1000 companies.