Welcome!

@DevOpsSummit Authors: Pat Romanski, Liz McMillan, Yeshim Deniz, Elizabeth White, Jason Bloomberg

Related Topics: @DevOpsSummit, Microservices Expo, Containers Expo Blog

@DevOpsSummit: Article

JetBlue's #DevOps | @DevOpsSummit #APM #DevOps #ContinuousDelivery

How JetBlue turns mobile applications quality assurance into improved user experience wins

The next BriefingsDirect Voice of the Customer performance engineering case study discussion examines how JetBlue Airways in New York uses virtual environments to reduce software development costs, centralize performance testing, and create a climate for continuous integration and real-time monitoring of mobile applications.

We'll now hear how JetBlue cultivated a DevOps model by including advanced performance feedback in the continuous integration process to enable greater customer and workforce productivity.

To describe how efficient performance engineering has reduced testing, hardware and maintenance costs by as much as 60 percent, we're joined by Mohammed Mahmud, the Senior Software Performance Engineer at JetBlue Airways in New York. The discussion is moderated by BriefingsDirect's Dana Gardner, Principal Analyst at Interarbor Solutions.

Here are some excerpts:

Gardner: Why is mobile user experience so very important to your ability to serve customers well these days?

Mahmud: It's really very important for us to give the customer an option to do check-in, book flights, manage bookings, check flight status, and some other things. On flights, they have an option to watch TV, listen to music, and buy stuff using mobile devices as well. But on board, they have to use Fly-Fi [wireless networks]. This is one of the most important business drivers for JetBlue Airways.

Gardner: What sort of climate or environment have you had to put together in order to make sure that those mobile apps really work well, and that your brand and reputation don’t suffer?

Mahmud: I believe a real-time monitoring solution is the key to success. We use HPE Business Service Management (BSM), integrated with third-party applications for monitoring purposes. We created some synthetic transactions and put them out there on a real device to see ... how it impacts performance. If there are any issues with that, we can fix it before it happens in the production environment.

Also, we have a real-time monitoring solution in place. This solution uses real devices to get the real user experience and to identify potential performance bottlenecks in a live production environment. If anything goes wrong there, we can get alerts from the production environment, and we can mitigate that issue right away.

DevOps benefits

Gardner: How have you been able to connect the development process to the operational environment?

Mahmud

Mahmud: My area is strictly performance engineering, but we're in the process of putting the performance effort into our DevOps model. We're going to be part of the continuous integration (CI) process, so we can take part in the development process and give performance feedback early in the development phase.

In this model, an application module upgrade is kicking off the functional test cases and giving feedback to the developers. Our plan is to take part of that CI process and include the performance test cases to provide performance feedback in the very early stage of the development process.

Gardner: How often are you updating these apps? Are you doing it monthly, quarterly, more frequently?

Mahmud: Most of them on a two- or three-week basis.

Gardner: How are you managing the virtual environment to create as close to the operating environment as you can? How do the virtualized services and networks benefit you?

Mahmud: We're maintaining a complete virtualized environment for our performance testing and performance engineering. Before our developers create any kind of a service, or put it out there, they do mock-ups using third-party applications. The virtual environment they're creating is similar to the production environment, so that when it’s being deployed out there in the actual environment, it works efficiently and perfectly without any issue.

Our developers recently started using the service virtualization technology. Also, we use network virtualization technology to measure the latency for various geographical locations.

Gardner: How has performance engineering changed over the past few years? We've seen a lot of changes in general, in development, mobile of course, DevOps, and the need for more rapid development. But, how have you seen it shift in the past few years in performance engineering?

Mahmud: When I came to JetBlue Airways, LoadRunner was only one product they had. The performance team was responsible for evaluating the application performance by running a performance test and give the test results with identifying pass/fail based on the requirements provided. It was strictly performance testing.

The statistics they used to provide were pretty straightforward, maybe some transaction response times and some server statistics, but no other analysis or detailed information. But now, it’s more than that. Now, we don’t just test the application and determine the pass/fail. We analyze the logs, traffic flow, user behavior, and how they behave, etc. in order to create and design an effective test. Now, this is more performance engineering than performance testing.

Early in the cycle

We're getting engaged early in the development cycle to provide performance feedback. We're doing the performance testing, providing the response time in cases where multiple users are using that application or that module, finding out how this is going to impact the performance, and finding bottlenecks before it goes to the integration point.

So, it’s more of coming to the developers' table, sitting together, and figuring out any performance issue.

Gardner: Understanding the trajectory forward, it seems that we're going to be doing more with microservices, APIs, more points of contact, generating more data, trying to bring the analysis of that data back into the application. Where do you see it going now that you've told us where it has come from? What will be some of the next benefits that performance engineering can bring to the overall development process?

Mahmud: Well, as I mentioned earlier, we're planning to be part of the continuous integration; our goal is to become engaged earlier in the development process. That's sitting together with the developers on a one-to-one basis to see what they need to make sure that we have performance-efficient applications in our environment for our customers. Again, this is all about getting involved in the earlier stages. That's number one.

We're trying to become engaged in the early stages and be part of the development process as well.

Number two, we're trying to mitigate any kind of volume-related issue. Sometimes, we have yearly sales. We don’t know when that's going to happen, but when it happens, it’s an enormous pressure on the system. It's a big thing, and we need to make sure we're prepared for that kind of traffic on our site.

Our applications are mostly JetBlue.com and JetBlue mobile applications. It’s really crucial for us and for our business. We're trying to become engaged in the early stages and be part of the development process as well.

Gardner: Of course it’s important to be able to demonstrate value. Do you have any metrics of success or you can point to ways in which getting in early, getting in deep, has been of significant value? How do you measure your effectiveness?

Mahmud: We did an assessment in our production environment to see, if JetBlue.com goes down for an hour, how much it’s going to cost us? I'm not authorized to discuss any numbers, but I can tell you that it was in the millions of dollars.

So, before it goes to production with any kind of performance-related issue, we make sure that we're solving it before it happens. Right there, we're saving millions of dollars. That’s the value we are adding.

Gardner: Of course more and more people identify the mobile app with the company. This is how they interact; it becomes the brand. So, it's super important for that as well.

Adding value

Mahmud: Of course, and I can add another thing. When I joined JetBlue three years ago, industry standard-wise our position was bottom on the benchmark list. Now, we're within the top five in the benchmark list. So, we're adding value to our organization.

Gardner: It pays to get it done right the first time and get it early, almost in any activity these days.

What comes next? Where would you like to extend continuous integration processes, to more types of applications, developing more services? Where do you take the success and extend it?

Mahmud: Right now, we're more engaged with JetBlue.com and mobile applications. Other teams are interested in doing performance testing for their systems as well. So, we're getting engaged with the SAP, DB, HR, and payroll team as well. We're getting engaged more day by day. It’s getting bigger every day.

You may also be interested in:

More Stories By Dana Gardner

At Interarbor Solutions, we create the analysis and in-depth podcasts on enterprise software and cloud trends that help fuel the social media revolution. As a veteran IT analyst, Dana Gardner moderates discussions and interviews get to the meat of the hottest technology topics. We define and forecast the business productivity effects of enterprise infrastructure, SOA and cloud advances. Our social media vehicles become conversational platforms, powerfully distributed via the BriefingsDirect Network of online media partners like ZDNet and IT-Director.com. As founder and principal analyst at Interarbor Solutions, Dana Gardner created BriefingsDirect to give online readers and listeners in-depth and direct access to the brightest thought leaders on IT. Our twice-monthly BriefingsDirect Analyst Insights Edition podcasts examine the latest IT news with a panel of analysts and guests. Our sponsored discussions provide a unique, deep-dive focus on specific industry problems and the latest solutions. This podcast equivalent of an analyst briefing session -- made available as a podcast/transcript/blog to any interested viewer and search engine seeker -- breaks the mold on closed knowledge. These informational podcasts jump-start conversational evangelism, drive traffic to lead generation campaigns, and produce strong SEO returns. Interarbor Solutions provides fresh and creative thinking on IT, SOA, cloud and social media strategies based on the power of thoughtful content, made freely and easily available to proactive seekers of insights and information. As a result, marketers and branding professionals can communicate inexpensively with self-qualifiying readers/listeners in discreet market segments. BriefingsDirect podcasts hosted by Dana Gardner: Full turnkey planning, moderatiing, producing, hosting, and distribution via blogs and IT media partners of essential IT knowledge and understanding.

@DevOpsSummit Stories
SYS-CON Events announced today that Elastifile will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Elastifile Cloud File System (ECFS) is software-defined data infrastructure designed for seamless and efficient management of dynamic workloads across heterogeneous environments. Elastifile provides the architecture needed to optimize your hybrid cloud environment, by facilitating efficient data access across cloud and on-premises boundaries - with all the advantages of public IaaS everywhere.
As DevOps methodologies expand their reach across the enterprise, organizations face the daunting challenge of adapting related cloud strategies to ensure optimal alignment, from managing complexity to ensuring proper governance. How can culture, automation, legacy apps and even budget be reexamined to enable this ongoing shift within the modern software factory?
SYS-CON Events announced today that Cloudistics, an on-premises cloud computing company, has been named “Bronze Sponsor” of SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Launched in 2016, Cloudistics helps anyone bring the power of the cloud to the data center in an easy-to-use, on- premises cloud platform that automatically provides high performance resources for all types of applications: Docker, Splunk, Hadoop, Citrix® VDI, and many other high performance workloads. With no onsite controllers to install or maintain, it’s easy to scale across a large site or multiple locations – all from a single, centralized dashboard.
With Cloud Foundry you can easily deploy and use apps utilizing websocket technology, but not everybody realizes that scaling them out is not that trivial. In his session at 21st Cloud Expo, Roman Swoszowski, CTO and VP, Cloud Foundry Services, at Grape Up, will show you an example of how to deal with this issue. He will demonstrate a cloud-native Spring Boot app running in Cloud Foundry and communicating with clients over websocket protocol that can be easily scaled horizontally and coordinate communication between multiple instances by using an additional message broker.
@DevOpsSummit at Cloud Expo taking place Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center, Santa Clara, CA, is co-located with the 21st International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long development cycles that produce software that is obsolete at launch. DevOps may be disruptive, but it is essential.
SYS-CON Events announced today that Golden Gate University will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Since 1901, non-profit Golden Gate University (GGU) has been helping adults achieve their professional goals by providing high quality, practice-based undergraduate and graduate educational programs in law, taxation, business and related professions. Many of its courses are taught by faculty actively working in their field of expertise, providing students with skills that can be applied immediately. The new MS in Business Analytics, like most of its programs, is available fully online or in-person in downtown SF.
SYS-CON Events announced today that Golden Gate University will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Since 1901, non-profit Golden Gate University (GGU) has been helping adults achieve their professional goals by providing high quality, practice-based undergraduate and graduate educational programs in law, taxation, business and related professions. Many of its courses are taught by faculty actively working in their field of expertise, providing students with skills that can be applied immediately. The new MS in Business Analytics, like most of its programs, is available fully online or in-person in downtown SF.
DevOps at Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long development cycles that produce software that is obsolete at launch. DevOps may be disruptive, but it is essential.
SYS-CON Events announced today that Secure Channels, a cybersecurity firm, will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Secure Channels, Inc. offers several products and solutions to its many clients, helping them protect critical data from being compromised and access to computer networks from the unauthorized. The company develops comprehensive data encryption security strategies that are tailored for the unique needs of each client; the team builds in an intuitive user experience to boost efficiency and effectiveness of its cyber security solutions.
Vulnerability management is vital for large companies that need to secure containers across thousands of hosts, but many struggle to understand how exposed they are when they discover a new high security vulnerability. In his session at 21st Cloud Expo, John Morello, CTO of Twistlock, will address this pressing concern by introducing the concept of the “Vulnerability Risk Tree API,” which brings all the data together in a simple REST endpoint, allowing companies to easily grasp the severity of the vulnerability. He will provide attendees with actionable advice related to understanding and acting on exposure due to new high severity vulnerabilities.
SYS-CON Events announced today that SkyScale will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. SkyScale is a world-class provider of cloud-based, ultra-fast multi-GPU hardware platforms for lease to customers desiring the fastest performance available as a service anywhere in the world. SkyScale builds, configures, and manages dedicated systems strategically located in maximum-security facilities, allowing customers to focus on results while minimizing capital equipment investment.
SYS-CON Events announced today that Datera will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Datera offers a radically new approach to data management, where innovative software makes data infrastructure invisible, elastic and able to perform at the highest level. It eliminates hardware lock-in and gives IT organizations the choice to source x86 server nodes, with business model options that best align to their goals.
DevOps at Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long development cycles that produce software that is obsolete at launch. DevOps may be disruptive, but it is essential.
21st International Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterprises are using some form of XaaS – software, platform, and infrastructure as a service.
SYS-CON Events announced today that DXWorldExpo has been named “Global Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Digital Transformation is the key issue driving the global enterprise IT business. Digital Transformation is most prominent among Global 2000 enterprises and government institutions.
SYS-CON Events announced today that Massive Networks will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Massive Networks mission is simple. To help your business operate seamlessly with fast, reliable, and secure internet and network solutions. Improve your customer's experience with outstanding connections to your cloud.
SYS-CON Events announced today that Akvelon will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Akvelon is a business and technology consulting firm that specializes in applying cutting-edge technology to problems in fields as diverse as mobile technology, sports technology, finance, and healthcare.
In his session at 20th Cloud Expo, Scott Davis, CTO of Embotics, discussed how automation can provide the dynamic management required to cost-effectively deliver microservices and container solutions at scale. He also discussed how flexible automation is the key to effectively bridging and seamlessly coordinating both IT and developer needs for component orchestration across disparate clouds – an increasingly important requirement at today’s multi-cloud enterprise.
Docker containers have brought great opportunities to shorten the deployment process through continuous integration and the delivery of applications and microservices. This applies equally to enterprise data centers as well as the cloud. In his session at 20th Cloud Expo, Jari Kolehmainen, founder and CTO of Kontena, discussed solutions and benefits of a deeply integrated deployment pipeline using technologies such as container management platforms, Docker containers, and the drone.io Cl tool. He also demonstrated deployment of a CI/CD pipeline using container management, as well as show how to deploy a containerized application through a continuous delivery pipeline.
As more and more companies are making the shift from on-premises to public cloud, the standard approach to DevOps is evolving. From encryption, compliance and regulations like GDPR, security in the cloud has become a hot topic. Many DevOps-focused companies have hired dedicated staff to fulfill these requirements, often creating further siloes, complexity and cost. This session aims to highlight existing DevOps cultural approaches, tooling and how security can be wrapped in every facet of the build and release cycle and how to get sales and customer facing resources wrapped in.
SYS-CON Events announced today that Secure Channels, a cybersecurity firm, will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Secure Channels, Inc. offers several products and solutions to its many clients, helping them protect critical data from being compromised and access to computer networks from the unauthorized. The company develops comprehensive data encryption security strategies that are tailored for the unique needs of each client; the team builds in an intuitive user experience to boost efficiency and effectiveness of its cyber security solutions.
"With Digital Experience Monitoring what used to be a simple visit to a web page has exploded into app on phones, data from social media feeds, competitive benchmarking - these are all components that are only available because of some type of digital asset," explained Leo Vasiliou, Director of Web Performance Engineering at Catchpoint Systems, in this SYS-CON.tv interview at DevOps Summit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
SYS-CON Events announced today that WineSOFT will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Based in Seoul and Irvine, WineSOFT is an innovative software house focusing on internet infrastructure solutions. The venture started as a bootstrap start-up in 2010 by focusing on making the internet faster and more powerful. WineSOFT’s knowledge is based on the expertise of TCP/IP, VPN, SSL, peer-to-peer, mobile browser, and live streaming solutions.
SYS-CON Events announced today that App2Cloud will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct. 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. App2Cloud is an online Platform, specializing in migrating legacy applications to any Cloud Providers (AWS, Azure, Google Cloud).
The goal of Continuous Testing is to shift testing left to find defects earlier and release software faster. This can be achieved by integrating a set of open source functional and performance testing tools in the early stages of your software delivery lifecycle. There is one process that binds all application delivery stages together into one well-orchestrated machine: Continuous Testing. Continuous Testing is the conveyer belt between the Software Factory and production stages. Artifacts are moved from one stage to the next only after they have been tested and approved to continue. New code submitted to the repository is tested upon commit. When tests fail, the code is rejected. Subsystems are approved as part of periodic builds on their way to the delivery stage, where the system is being tested as production ready. The release process stops when tests fail. The key is to shift test c...