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BEA Systems and EMC Corporation to Host Webinar Featuring Expert Advice on How Using Software Can Provide Consistent Experiences for Customers Across Multiple Channels

BEA Systems and EMC Corporation to Host Webinar Featuring Expert Advice on How Using Software Can Provide Consistent Experiences

SAN JOSE, Calif., March 15 /PRNewswire-FirstCall/ -- http://bea.com/more_info.jsp?p=292&r=5.8.27 BEA Systems, Inc. , a world leader in enterprise infrastructure software, in collaboration with EMC Corporation, is scheduled to host a webinar to demonstrate how software technology can help enterprises improve customer service. The webinar is scheduled for Thursday, March 17 and will feature professional service experts who will discuss how companies around the globe can enhance customer service by using an integration platform and content management solutions designed to synchronize interactions across multiple customer channels with less effort and fewer resources.

Leaders from BEA and EMC will discuss and give real world examples of how companies have enabled consistent customer experiences with a single view across channels in a multi-channel environment. Experts also will explain current best practices and lessons learned about how today's more modular technology can be designed to help optimize investments in customer service solutions and also to respond more quickly in a fluid business environment.

The webinar is the latest in a series of BEA's "Get in Front; Stay in Front" educational programs designed to help IT management stay ahead of business needs.

Attendees of the webinar can: -- Hear how customer service portals can now achieve higher performance levels through an open platform unifying personalized portals with business process integration, collaboration and content management. -- Learn how enterprises can use the open platform to help provide reusability of IT assets for faster future adaptation, reduction of project complexity and its associated costs, and for helping encourage innovation with less risk. -- Discover how the EMC Documentum enterprise content management (ECM) platform can help to ensure the linking of unstructured customer service content -- Service Level Agreements, contracts, invoice, upsell/cross scripts, regulatory disclosure -- to transactional processes. -- Ask how BEA's high-performance, standards-based platform is designed to enable a personalized front-end to deliver assets collected and integrated from disparate back-end sources, including packaged applications -- such as Siebel, SAP and PeopleSoft -- and custom applications. WHO: Anthony Tse, practice manager, BEA Systems Russ Dryden, director industry marketing, BEA Systems Clinton Stark, EMC Corporation's director of solutions marketing, EMC Software Jeff Quiggle, EMC Corporation's managing principal, EMC Software WHAT:

Webinar on improving customer service through the deployment of an open platform-unifying personalized portals with business process integration, collaboration and content management.

WHEN: Thursday, March 17, 2005 10 a.m. PT, 12 p.m. CT, 1 p.m. ET REGISTER: http://www.bea.com/getinfront/consulting

For more information on BEA, visit http://www.bea.com/ or call the BEA public relations hotline at +1-408-570-8004.

BEA Systems, Inc.

CONTACT: Karesha McGee of BEA Systems, Inc., +1-408-570-8288 or
[email protected]; or Michaela Wilkinson of Bite Communications,
+1-415-365-0376 or [email protected], for BEA Systems, Inc.

Web site: http://www.bea.com/

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